Working at JCPenney

What am I worth?
How should I pay?
Overall Employee Satisfaction
3.2

Manager Relationship
3.7
Manager Communication
3.4
Appreciation
3.0
Learning and Development
3.0
Company Outlook
3.0
Fair Pay
2.4
Pay Transparency
2.8
United States (change)

Find out more about pay at JCPenney

How do employees review their experience at JCPenney?

Overall, employees review their satisfaction with JCPenney as 3.2 out of 5. JCPenney earns the highest marks for Manager Relationship with a score of 3.7 out of 5. Conversely, employees rate the company lowest for Pay Policy, giving it 2.4 out of 5 in this area. Our research shows that Company Outlook and Appreciation are the main drivers of employee satisfaction generally, suggesting that employees at JCPenney, with scores of 3.0 and 3.0 respectively, have had mixed experiences. Learn More

JCPenney Reviews

Q: What is it like working at JCPenney?

Customer Service Specialist in Owensboro:
"Enjoyed."
Pros: The coworkers are amazing to be with and organizing is fun for me.
Cons: The pay is low.

Retail Department Supervisor in Grass Valley:
"Supervisor."
Pros: The creativity for designing displays. Working with customers and developing team members to bring out their potential and the best in them.
Cons: Constant changes in work loads from the corporate.

Retail Department Supervisor in San Antonio:
"Retail Department Supervisor."
Pros: I. Training others standards: Engaging with associates/working side by side ensuring sense of axcomplishment. II. Sales comparison to other stores. III. Merchandising: inventory control. IV. Look and feel of store.
Cons: I. Lack of hands on recognition giving the opportunity to advance in the company. II. Corporate not supporting stores with Customer Service issues. III. Lack of hours given to stores; should be based off of sales, demographics, along with work load to update stores and new hires in training for 2 weeks. IV. Store Managers should be not only a team leader, and hands on, but understanding towards family issues with out personal retaliation.

Sales Associate in Northridge:
"Not that great."
Pros: My co workers are amazing. 25% discount on everything including sephora.
Cons: Management is the absolute worst. They never back you up. They're all a bunch of contradictions,

Salon Manager in Watertown:
"I love working as salon manager & working with my team!"
Pros: Helping stylist grow there business & they make a good living, and having a team of people that love coming to work. Building a great customer base and seeing clients that love to visit our salon.
Cons: Corporate culture, stress level.

Customer Service Associate in Bangor:
"One Of The Best Retail Places I've Worked."
Pros: The company treats everyone with respect and will work with you for days off. Fair pay for my experience, full time available even under ObamaCare, most associates who are available can get 40 hours and even overtime. Lots of company programs to reward you for a job well done.
Cons: It's customer based so days can be hectic and longer than expected if the store is a mess. Must work nights (2 a week) and weekends. You pay must work over 30 hours per week to be eligible for many benefits and you pay for them still.

Sales Consultant, Jewelry in Canton:
Pros: I like my repeat customers.
Cons: A lot of customers abuse our return policy, they make us stay hours after closing to recover the store to "perfection", we are treated with no respect and worst of all we have had no pay raise in over 2 years but our workload has doubled and even tripled.

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