$39,178
Avg. Salary
$12.64
Avg. Hourly Rate

Average additional compensation:

$2,000

Bonus

$1,548

Profit Sharing

$10,619

Commission

What am I worth?
How should I pay?

The average pay for an Automotive Customer Service Consultant & Parts Technician is $12.64 per hour.

The average pay for an Automotive Customer Service Consultant & Parts Technician is $39,178 per year.

10%
$9.27
10%
$12.64
50%
$18.99
90%
90%
MEDIAN $12.64
10%
$23k
10%
$39k
50%
$66k
90%
90%
MEDIAN $39,178
$22,890 - $65,683
$23K
$39K
$66K
MEDIAN: $39,178
10%
50%
90%

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$9.27 - $18.99
$9
$13
$19
MEDIAN: $12.64
10%
50%
90%

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$0$65K
Salary $22,890 - $65,683
Bonus $390 - $14,358
Profit Sharing $1,548
Commission $1,430 - $33,276
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,962 - $53,323
  • Country: United States
  • Currency: USD
  • Updated: 15 Mar 2019
  • Individuals Reporting: 167
Hourly Data $0$29
Hourly Rate $9.27 - $18.99
Hourly Tips $1.88
Overtime $13.20 - $29.16
Annual Data $0$53K
Bonus $390 - $14,358
Commission $1,430 - $33,276
Profit Sharing $1,548
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,962 - $53,323
  • Country: United States
  • Currency: USD
  • Updated: 15 Mar 2019
  • Individuals Reporting: 240

Job Description

The automotive customer service consultant and parts technician is in the front line of any automotive parts-related business. They help customers diagnose basic issues with their vehicle, identify and locate the correct parts they need to resolve the problem, and answer any questions they may have. These professionals also help improve the store's profits by upselling and suggesting additional services, and they must ensure their organization maintains adequate and accurate inventory levels. Service consultants and parts technicians may have slightly different duties depending on whether they work in a dealership or a retail auto parts store, with the former possibly taking on additional duties in other departments such as auto sales.

Read More...
Automotive Customer Service Consultant & Parts Technician Tasks
  • Explain technical diagnoses and repairs to customers.
  • Use automotive knowledge to assist customers with technical questions related to product installation and removal.


Napa Auto Parts Company offers the largest salaries in town — $29K on average.

Common Career Paths


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Automotive Customer Service Consultant & Parts Technicians who go on to become Automotive Service Managers may see their salaries climb quite a bit. Median pay for Automotive Service Managers is $53K annually. When Automotive Customer Service Consultant & Parts Technicians are ready for the next step in their careers, they often become Parts Managers or Automobile Service Advisors. Those roles pay an additional $9K and $8K, respectively.

Job Listings

Pay by Experience Level

Pay by Experience for an Automotive Customer Service Consultant & Parts Technician has a positive trend. An entry-level Automotive Customer Service Consultant & Parts Technician with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 96 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Automotive Customer Service Consultant & Parts Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 52 salaries. An experienced Automotive Customer Service Consultant & Parts Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 75 salaries. An Automotive Customer Service Consultant & Parts Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 63 salaries.

Job Reviews

Q: What is it like working as an Automotive Customer Service Consultant & Parts Technician?

Automotive Customer Service Consultant & Parts Technician in Ft Lauderdale:
Pros: Working close to the beach, the way climate.
Cons: I live 45 miles away, some of the commercial areas are not nice.

Automotive Customer Service Consultant & Parts Technician in South Glens Falls:
"Don't do it."
Pros: The technical stuff. I can talk about cars all day.
Cons: Horrible pay, almost no raises, no sick time or vacation time, and others get bonuses for my hard work. It's a waste of time and I will be contacting the labor board over worker compensation violations, harassment, and horrible working conditions.

Automotive Customer Service Consultant & Parts Technician in Eustis:
Pros: The Customers.
Cons: The poor pay and no ability to move up.

Related Job Salaries

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 75 votes.
Less than 1 year
2%
1-4 years
30%
5-9 years
18%
10-19 years
22%
20 years or more
27%

How Experience Affects Salaries

Late-Career
▲23%

▲16%

National Average
$34,000

Mid-Career
▼3%

▼21%

How Skills Affect Salaries

Sales
▲13%

National Average
$34,000



Order Inventory
▼9%

Inventory Management
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 75 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
2%
1-4 years
30%
5-9 years
18%
10-19 years
22%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental: 42%
vision benefits
Vision: 38%
no benefits
None: 41%