$36,761
Avg. Salary
$13.57
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,175

Profit Sharing

$1,190

Commission

$2,342

The average pay for a Customer Service Representative (CSR) is $13.57 per hour.

The average pay for a Customer Service Representative (CSR) is $36,761 per year.

$10
10%
$14
50%
$19
90%
MEDIAN $14
$26k
10%
$37k
50%
$52k
90%
MEDIAN $36,761
$26,026 - $51,528
$26K
$37K
$52K
MEDIAN: $36,761
10%
50%
90%

Add this chart to your site: 640px    300px

$9.70 - $18.57
$9
$14
$19
MEDIAN: $13.57
10%
50%
90%

Add this chart to your site: 640px    300px

$0$51K
Salary $26,026 - $51,528
Bonus $242 - $4,902
Profit Sharing $201 - $4,039
Commission $254 - $10,622
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,816 - $44,159
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 9,379
Hourly Data $0$29
Hourly Rate $9.70 - $18.57
Hourly Tips $0.06 - $5.04
Overtime $14.08 - $29.36
Annual Data $0$44K
Bonus $242 - $4,902
Commission $254 - $10,622
Profit Sharing $201 - $4,039
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,816 - $44,159
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 30,817

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Pay By Employer

$0$45K

UnitedHealth Group
115 profiles
$31,594

$27,523

Alorica, Inc.
88 profiles
$21,247

$23,889

$30,058

$25,873

Verizon Wireless
72 profiles
$33,404

$22,225

$19,100

Circlek
62 profiles
$18,052

Common Career Paths for Customer Service Representative (CSR)


Add this chart to your site:   640px 640px    300px 300px

Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $28,000 based on 11,391 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 6,232 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 5,795 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 2,164 salaries.

Pay Difference by Location

National Average: $30,577

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Aurora:
"Lacking Standardization And Corporate Regulation."
Interview your future employers as thoroughly as they do you.

Customer Service Representative (CSR) in San Jose:
You are the face of the company. Make sure the customer has a good experience.

Customer Service Representative (CSR) in Austin:
"Csr."
Pros: Its not very hard at all its ok.
Cons: People at my work stink bad the men are ugly and the women are too.

Customer Service Representative (CSR) in Johnson City:
"Ugh."
Pros: The pay is nice. And the people are cheerful.
Cons: Mostly everything, the hours, the pay is low, the supervisors are rude, and I never get any PTO!

Customer Service Representative (CSR) in St. Louis:
"Perks."
Pros: I only work 6 hour shifts.
Cons: Work is not consistent.

Customer Service Representative (CSR) in South Bend:
"Insty-Prints of South Bend."
Pros: This is a job that teaches me what I can expect when I own my own business in the printing industry.
Cons: Owner and other employees act knowledgeable with all of the print industry and what it has to offer, but they are often wrong. Fulltime and raises are rarely discussed. Owner is indecisive with upgrading equipment, adding services and adding products. Franchise and owner are open to giving jobs to out-of-country sub-contractors and not to Americans.

Customer Service Representative (CSR) in Brookings:
"CSR Land."
Pros: I enjoy my shift. I work 12 hours Sun-Tues and 4 hours Wednesday. The people I work directly with also make the job bearable.
Cons: Upper management does not care about people in lower levels. They pretend to, but it's all a show. Lower level managers are more worried about padding their own resume than addressing actual issues. My direct supervisor comes up with petty "constructive criticisms" that are only meant to tear down the person they are aimed at.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6974 votes.
Less than 1 year
5%
1-4 years
41%
5-9 years
21%
10-19 years
23%
20 years or more
11%

Experience Affects Customer Service Representative (CSR) Salaries

▲15%

▲7%

▼0%

National Average
$31,000

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6974 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
21%
10-19 years
23%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 58%
vision benefits
Vision: 50%
no benefits
None: 30%