Average Customer Service Representative (CSR) Hourly Pay

$13.73
Avg. Hourly RateShow Salary
$1,165
Bonus
$2,361
Commission
$1,209
Profit Sharing
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The average hourly pay for a Customer Service Representative (CSR) is $13.73.
10%
$9.76
10%
$13.73
50%
$18.76
90%
90%
MEDIAN $13.73
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United States (change)
Hourly Rate
$10 - $19
Bonus
$233 - $4,921
Profit Sharing
$203 - $4,165
Commission
$292 - $10,220
Total Pay
$20,932 - $44,506

Your Market Worth Over Time

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Job Description for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies State Farm Insurance Company, UnitedHealth Group and Farmers Insurance Group. Reported salaries are highest at Verizon Wireless where the average pay is $16.33. Other companies that offer high salaries for this role include UnitedHealth Group and Comcast Cable, Inc., earning around $15.34 and $14.36, respectively. Alorica, Inc. pays the lowest at around $10.32. The Home Depot Inc. and Farmers Insurance Group also pay on the lower end of the scale, paying $11.55 and $12.43, respectively.

Career Paths

Explore the most common career paths for Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Representative (CSR)
Senior Customer Service Representative (...
Administrative Assistant
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Skills in Problem Solving, Customer Relations, Data Entry and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Customer Service Representative (CSR)

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.03 based on 1,812 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $12.96 based on 15,840 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of $14.09 based on 7,875 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $14.90 based on 8,911 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Employees with Customer Service Representative (CSR) in their job title in New York, New York earn an average of 9.6% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (9.2% more) and Chicago, Illinois (7.1% more).

Years of Experience

This data is based on 38,870 survey responses.
Entry Level
4.7%
Early Career
40.8%
Mid Career
20.3%
Experienced
22.9%
Late Career
11.4%