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Average Customer Service Representative (CSR) Hourly Pay

$14.28
Avg. Hourly RateShow Salary
$1,041
Bonus
$2,289
Commission
$1,187
Profit Sharing
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How should I pay?
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The average hourly pay for a Customer Service Representative (CSR) is $14.28.
10%
$10.04
MEDIAN
$14.28
90%
$19.32
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Hourly Rate
$10 - $19
Bonus
$204 - $4,909
Profit Sharing
$264 - $4,806
Commission
$293 - $12,193
Total Pay
$21,584 - $45,309
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What Do Customer Service Representative (CSR)s Do?

Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Job Satisfaction for Customer Service Representative (CSR)

3.7 out of 5
(6,851)
Highly Satisfied
630Reviews
The top respondents for the job title Customer Service Representative (CSR) are from the companies State Farm Insurance Company, Alorica, Inc. and UnitedHealth Group. Reported salaries are highest at UnitedHealth Group where the average pay is $15.61. Other companies that offer high salaries for this role include Comcast Cable, Inc. and State Farm Insurance Company, earning around $14.89 and $14.45, respectively. Domino's Pizza pays the lowest at around $8.27. Alorica, Inc. and The Home Depot Inc. also pay on the lower end of the scale, paying $10.60 and $11.76, respectively.

Career Paths

Explore the most common career paths for Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Representative (CSR)
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Customer Service Representative (CSR)s?

Skills in Problem Solving, Customer Relations, Data Entry and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

What is the Pay by Experience Level for Customer Service Representative (CSR)s?

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.54 based on 1,519 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $13.56 based on 12,948 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of $14.58 based on 6,497 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $15.22 based on 7,151 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Employees with Customer Service Representative (CSR) in their job title in New York, New York earn an average of 10.5% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (9.3% more) and Chicago, Illinois (6.1% more). The lowest salaries can be found in Atlanta, Georgia (0.4% less).

Years of Experience

This data is based on 32,003 survey responses.
Entry Level
4.7%
Early Career
40.5%
Mid Career
20.3%
Experienced
22.3%
Late Career
12.1%