The average hourly pay for a Call Center Agent is $12.71.
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$10 - $17
$103 - $5,117
$491 - $8,648
$600 - $25,025
$20,517 - $39,326
Your Market Worth Over Time
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Job Description for Call Center Agent
Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on addi…Read more
Call Center Agent Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Job Satisfaction for Call Center Agent
Popular Employer Salaries for Call Center Agent
The top respondents for the job title Call Center Agent are from the companies Alorica, Inc., Convergys Corporation and Dial America, Inc.. Reported salaries are highest at Convergys Corporation where the average pay is $12.75. Other companies that offer high salaries for this role include iQor and Sitel Corporation, earning around $11.98 and $11.17, respectively. Dial America, Inc. pays the lowest at around $10.00. Alorica, Inc. and Xerox Corporation also pay on the lower end of the scale, paying $10.19 and $11.15, respectively.
Call Center Agent Job Listings
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Popular Skills for Call Center Agent
Avg. Hourly Rate
Skills in Call Center Operations and Inbound Calls are correlated to pay that is above average. Skills that pay less than market rate include Typing, Oral / Verbal Communication and Customer Service.
Pay by Experience Level for Call Center Agent
An entry-level Call Center Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.65 based on 81 salaries. An early career Call Center Agent with 1-4 years of experience earns an average total compensation of $12.44 based on 513 salaries. A mid-career Call Center Agent with 5-9 years of experience earns an average total compensation of $13.93 based on 146 salaries. An experienced Call Center Agent with 10-19 years of experience earns an average total compensation of $14.56 based on 103 salaries. In their late career (20 years and higher), employees earn an average total compensation of $14.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Agent in their job title in Chicago, Illinois earn an average of 15.2% more than the national average. These job titles also find higher than average salaries in Salt Lake City, Utah (11.2% more) and Atlanta, Georgia (8.2% more). The lowest salaries can be found in Las Vegas, Nevada (13.5% less), Orlando, Florida (9.7% less) and New York, New York (5.6% less).
Years of Experience
This data is based on 880 survey responses.