Avg. Base Salary (USD)
The average salary for a Call Center Analyst is $54,600
What Do Call Center Analysts Do?
Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a …Read more
- Report on findings and recommends solution to management to ensure productivity standards are met.
- Tracks, analyze call flow, patterns, service levels and abandon rates.