The average hourly pay for a Call Center Analyst is $17.84.
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$12 - $24
$0 - $2,936
$26,859 - $54,673
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Job Description for Call Center Analyst
Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a compan…Read more
Call Center Analyst Tasks
- Report on findings and recommends solution to management to ensure productivity standards are met.
- Tracks, analyze call flow, patterns, service levels and abandon rates.
Job Satisfaction for Call Center Analyst
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Popular Skills for Call Center Analyst
Avg. Hourly Rate
Skills in Data Analysis and Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Forecasting and Scheduling.
Pay by Experience Level for Call Center Analyst
An early career Call Center Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $17.00 based on 26 salaries. A mid-career Call Center Analyst with 5-9 years of experience earns an average total compensation of $19.49 based on 9 salaries. An experienced Call Center Analyst with 10-19 years of experience earns an average total compensation of $19.21 based on 14 salaries.
Years of Experience
This data is based on 49 survey responses.