Average Call Center Analyst Hourly Pay

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The average hourly pay for a Call Center Analyst is $17.84.
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United States (change)
Hourly Rate
$12 - $24
$0 - $2,936
Total Pay
$26,859 - $54,673

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Job Description for Call Center Analyst

Call Center Analyst Tasks
  • Report on findings and recommends solution to management to ensure productivity standards are met.
  • Tracks, analyze call flow, patterns, service levels and abandon rates.

Job Satisfaction for Call Center Analyst

3.9 out of 5
Highly Satisfied

Call Center Analyst Job Listings

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Popular Skills for Call Center Analyst

Skills in Data Analysis and Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Forecasting and Scheduling.

Pay by Experience Level for Call Center Analyst

An early career Call Center Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $17.00 based on 26 salaries. A mid-career Call Center Analyst with 5-9 years of experience earns an average total compensation of $19.49 based on 9 salaries. An experienced Call Center Analyst with 10-19 years of experience earns an average total compensation of $19.21 based on 14 salaries.

Years of Experience

This data is based on 49 survey responses.
Early Career
Mid Career