Call Center Analyst Salary

Call Center Analysts in the United States pull down an average of $16.27 per hour. Women make up a slight majority of Call Center Analysts (50 percent) survey respondents. Men working as Call Center Analysts who took the survey just slightly outnumber women at 50 percent. Health benefits are not claimed by all — just under one in four lack any form of coverage — but a strong majority have medical insurance, and the greater part have dental, too. The majority of workers are highly satisfied with their job. The numbers in this rundown were provided by PayScale's salary survey participants.

$31,697 - $54,045
$41K
MEDIAN: $41,446
50%

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$11.82 - $24.83
$12
$16
$25
MEDIAN: $16.48
10%
50%
90%

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$0$54K
Salary $41,446
Bonus $500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,884 - $53,864
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 8
Hourly Data $0$26
Hourly Rate $11.82 - $24.83
Overtime $26.80
Annual Data $0$53K
Bonus $500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,884 - $53,864
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 16

Job Description for Call Center Analyst

Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a company to address any issues among employees in the facility and to review employee performance.

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Call Center Analyst Tasks

  • Report on findings and recommends solution to management to ensure productivity standards are met.
  • Tracks, analyze call flow, patterns, service levels and abandon rates.

Call Center Analyst Job Listings

Related Job Salaries

Key Stats for Call Center Analyst

Gender

Female
47 %
Male
53 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
58%
5-9 years
17%
10-19 years
17%
20 years or more
8%

Experience Affects Call Center Analyst Salaries

Mid-Career
▲27%

Experienced
▲22%

National Average
$36,000

Entry-Level
▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
58%
5-9 years
17%
10-19 years
17%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 67%
vision benefits
Vision: 67%
no benefits
None: 22%