Case managers can help recovering addicts, the elderly, ex-convicts, people with severe illnesses, or the impoverished. Case managers give people advice and guidance in areas that will help improve an individual’s life. A case manager will normally work very closely with health providers, such as general care practitioners, psychiatrists, and psychologists.

When a case manager is assisting their client, there will usually be much interaction and communication with people on the client’s behalf. Speaking with potential employers, nurses, and doctors make up a large part of a case manager’s daily tasks. Generally, it is common for case managers to create a treatment plan to hopefully help their clients recover from the situations that they are in. A case manager will normally work with multiple clients at once, so being adept in time management and organizational skill are a must to be successful at this job.

It is possible to become a case manager with only a high school diploma and receive on the job training. However, many hiring facilities will require that a future case manager has at least an associate’s degree in human services or another related field. Case managers usually work in settings such as social service offices, hospitals, and private practices. Certifications are available for specific kinds of case management. (Copyright 2018 PayScale.com)

Case Manager Tasks

• Interview or correspond with physicians to correct errors or omissions and to investigate questionable claims.
• Compile, audit and analyze patient records to document condition and treatment and to provide data for cost control and care improvement efforts.
• Recommend process and policies to improve quality of patient services and increase revenue.
• Analyze information gathered by investigation; report findings and recommendations.