Senior Systems Administrator

Information Technology (IT) Manager

System Administrator, Computer / Network

Systems Administrator

Information Technology Specialist

Information Technology (IT) Support Specialist

Support Technician, Information Technology (IT)

Computer Technical Support Specialist

Main

Male

Female

Prefer to self-define

Medical / Health

Dental

Vision

None

Apple Computer, Inc

Kansas State University (KSU)

Oracle Corp.

Less than 1 year

1-4 years

5-9 years

10-19 years

20 years or more

New York, New York

Atlanta, Georgia

Dallas, Texas

Los Angeles, California

Cleveland, Ohio

Denver, Colorado

Orlando, Florida

Austin, Texas

Seattle, Washington

Houston, Texas

Chicago, Illinois

San Diego, California

Washington, District of Columbia

Pittsburgh, Pennsylvania

Phoenix, Arizona

Madison, Wisconsin

Miami, Florida

Milwaukee, Wisconsin

Detroit, Michigan

Boston, Massachusetts

San Francisco, California

Oklahoma City, Oklahoma

Columbus, Ohio

Salt Lake City, Utah

Raleigh, North Carolina

Cincinnati, Ohio

Charlotte, North Carolina

Buffalo, New York

Baltimore, Maryland

Portland, Oregon

Philadelphia, Pennsylvania

Manhattan, Kansas

Fort Worth, Texas

Nashville, Tennessee

Grand Rapids, Michigan

San Bernardino, California

San Jose, California

Las Vegas, Nevada

Rochester, New York

Sacramento, California

San Antonio, Texas

Louisville, Kentucky

Indianapolis, Indiana

Charleston, South Carolina

Minneapolis, Minnesota

St. Louis, Missouri

Tampa, Florida

Richmond, Virginia

Jacksonville, Florida

Boise, Idaho

Irvine, California

Memphis, Tennessee

Albuquerque, New Mexico

Lexington, Kentucky

Birmingham, Alabama

Gainesville, Florida

Omaha, Nebraska

Akron, Ohio

Kansas City, Missouri

Help Desk / Desktop Support (Tier 2)

Information Technology (IT) Support

Computer Hardware Technician

Customer Service

Microsoft Office

Windows Operating System General Use

Microsoft Word

Systems Troubleshooting

Windows NT / 2000 / XP Networking

Network Management / Administration

Macintosh

Microsoft Exchange

Cisco Networking

HTML

Software Installation & Upgrade

Help Desk / Desktop Support (Tier 1)

Microsoft Active Directory

Network Support

Help Desk / Desktop Support (Tier 3)

System Administration

Troubleshooting

Windows Support

Windows Server 2012 R2

Linux

Phone Support

Project Management

Help Desk / Desktop Support

Apple OS X

Technical Services

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.
Many technical support specialists will work as part of an information technology or information services department in a larger company or organization. These business entities typically may have anywhere from dozens to thousands of employee users handling a variety of functions through computer technology. In this career path, the technical support specialist will typically be required to log tech support calls from employees. He or she will then work with them through a variety of step-by-step procedures to attempt to solve difficulties. If the tech support person is in the same building or campus as the employee, the specialist can make an onsite visit and work to diagnose and repair or replace hardware and software as needed.
To work as a computer technical support specialist, a person must typically have a strong educational background in the IT field. While a degree may not be required by some employers, most job candidates will find that the certifications in various computer disciplines do require at least some post-secondary training at a technical school or community college. 


The average pay for a Computer Technical Support Specialist is $19.17 per hour.

The average pay for a Computer Technical Support Specialist is $49,721 per year.

total

base

bonus

United States