$48,414
Avg. Salary
$18.63
Avg. Hourly Rate

Average additional compensation:

$1,512

Bonus

$1,700

Profit Sharing

$1,600

Commission

What am I worth?
How should I pay?

The average pay for a Computer Technical Support Specialist is $18.63 per hour.

The average pay for a Computer Technical Support Specialist is $48,414 per year.

10%
$13.01
10%
$18.63
50%
$27.41
90%
90%
MEDIAN $18.63
10%
$33k
10%
$48k
50%
$73k
90%
90%
MEDIAN $48,414
$33,254 - $73,281
$33K
$48K
$73K
MEDIAN: $48,414
10%
50%
90%

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$13.01 - $27.41
$13
$19
$27
MEDIAN: $18.63
10%
50%
90%

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$0$73K
Salary $33,254 - $73,281
Bonus $0.00 - $5,872
Profit Sharing $0.30 - $7,287
Commission $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,234 - $68,155
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 689
Hourly Data $0$45
Hourly Rate $13.01 - $27.41
Overtime $20.98 - $45.40
Annual Data $0$68K
Bonus $0.00 - $5,872
Commission $1,600
Profit Sharing $0.30 - $7,287
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,234 - $68,155
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 607

Job Description

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

Read More...

Popular Employer Salaries

$0$106K

$37,573

Oracle Corp.
2 profiles
$106,000

Common Career Paths


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Though some Computer Technical Support Specialists move into positions like Information Technology Project Manager (where the average salary is $86K), this progression is not the norm. Computer Technical Support Specialists typically move into roles as Systems Administrators or Network System Administrators, and those positions pay $13K more and $9K more, respectively.

Job Listings

Popular Skills


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Cisco Networking, Microsoft Exchange, Information Technology Support, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 4 percent and 9 percent. Skills that seem to negatively impact pay include Microsoft Word, Linux, and Windows Operating System General Use. It is often found that people who know Computer Hardware Technician are also skilled in Microsoft Office.

Pay by Experience Level

Pay by Experience for a Computer Technical Support Specialist has a positive trend. An entry-level Computer Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 330 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 225 salaries. An experienced Computer Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 213 salaries. A Computer Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 68 salaries.

Pay Difference by Location

21%

-5%

National Average: $43,548

Larger city markers indicate a job is popular in that location.

For those looking to make money, Computer Technical Support Specialists in Philadelphia enjoy an exceptional pay rate, 31 percent above the national average. Computer Technical Support Specialists will also find cushy salaries in Minneapolis (+26 percent), New York (+23 percent), San Diego (+21 percent), and Houston (+13 percent). Orlando ranks last in the field for pay, reporting salaries 8 percent below the national average. Two other places where employers offer below-median salaries are Buffalo (7 percent less) and Dallas (4 percent less).

Job Reviews

Q: What is it like working as a Computer Technical Support Specialist?

Computer Technical Support Specialist in Farmington:
"Close to my family."
Pros: Close to everything you need and very friendly people.
Cons: Pay isn't very good for the job I do and the stress in it.

Computer Technical Support Specialist in New York:
"IT Career."
Pros: Salary and benefits nice big city many activities.
Cons: Expensive city high cost of living.

Computer Technical Support Specialist in Denver:
"Stressful at time."
Pros: Building my skill set.
Cons: Could be stressful at time.

Computer Technical Support Specialist in Milford:
"How to code & how to build websites."
Learn website building & java coding.

Computer Technical Support Specialist in Somerset:
Get as much knowledge/certifications as you can.

Related Job Salaries

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 257 votes.
Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
12%

How Experience Affects Salaries

▲34%

▲15%

▲2%

National Average
$44,000

▼8%

How Skills Affect Salaries





Microsoft Access
▲2%


Microsoft SQL Server
▼0%

National Average
$44,000




Internet Information Server (IIS)
▼2%

▼2%



Linux
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 257 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 70%
vision benefits
Vision: 60%
no benefits
None: 20%