Computer Technical Support Specialist Salary

For Computer Technical Support Specialists, annual average wages total $47K per year. Final cash compensation to Computer Technical Support Specialists varies from around $30K to approximately $68K; choice pay grades include potential for bonuses and profit sharing as high as $6K and $8K, respectively. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. This report is based on responses to the PayScale salary survey.
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$32,959 - $72,514
$33K
$48K
$73K
MEDIAN: $48,017
10%
50%
90%

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$12.97 - $27.65
$13
$19
$28
MEDIAN: $18.70
10%
50%
90%

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$0$72K
Salary $32,959 - $72,514
Bonus $0.00 - $5,968
Profit Sharing $0.00 - $7,417
Commission $1,840
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,314 - $67,723
  • Country: United States
  • Currency: USD
  • Updated: 20 May 2018
  • Individuals Reporting: 660
Hourly Data $0$46
Hourly Rate $12.97 - $27.65
Overtime $21.01 - $46.30
Annual Data $0$67K
Bonus $0.00 - $5,968
Commission $1,840
Profit Sharing $0.00 - $7,417
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,314 - $67,723
  • Country: United States
  • Currency: USD
  • Updated: 20 May 2018
  • Individuals Reporting: 553

Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Computer Technical Support Specialist


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Though some Computer Technical Support Specialists move into positions like Information Technology Project Manager (where the average salary is $86K), this progression is not the norm. Computer Technical Support Specialists typically move into roles as Systems Administrators or Network System Administrators, and those positions pay $13K more and $9K more, respectively.

Computer Technical Support Specialist Job Listings

Popular Skills for Computer Technical Support Specialist


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Cisco Networking, Microsoft Exchange, Information Technology Support, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 4 percent and 9 percent. Skills that seem to negatively impact pay include Microsoft Word, Linux, and Windows Operating System General Use. It is often found that people who know Computer Hardware Technician are also skilled in Microsoft Office.

Pay by Experience Level for Computer Technical Support Specialist

Pay by Experience for a Computer Technical Support Specialist has a positive trend. An entry-level Computer Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 330 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 225 salaries. An experienced Computer Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 213 salaries. A Computer Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 68 salaries.

Pay Difference by Location

National Average: $43,764

Larger city markers indicate a job is popular in that location.

For those looking to make money, Computer Technical Support Specialists in Philadelphia enjoy an exceptional pay rate, 31 percent above the national average. Computer Technical Support Specialists will also find cushy salaries in Minneapolis (+26 percent), New York (+23 percent), San Diego (+21 percent), and Houston (+13 percent). Orlando ranks last in the field for pay, reporting salaries 8 percent below the national average. Two other places where employers offer below-median salaries are Buffalo (7 percent less) and Dallas (4 percent less).

Computer Technical Support Specialist Reviews

Q: What is it like working as a Computer Technical Support Specialist?

Computer Technical Support Specialist in Denver:
"Stressful at time."
Pros: Building my skill set.
Cons: Could be stressful at time.

Related Job Salaries

Key Stats for Computer Technical Support Specialist

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 228 votes.
Less than 1 year
2%
1-4 years
34%
5-9 years
25%
10-19 years
27%
20 years or more
11%

Experience Affects Computer Technical Support Specialist Salaries

▲33%

▲14%

▲2%

National Average
$44,000

▼8%

Skills That Affect Computer Technical Support Specialist Salaries





Microsoft Access
▲2%

National Average
$44,000


Microsoft SQL Server
▼1%




Internet Information Server (IIS)
▼3%

▼3%



Linux
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 228 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
25%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 71%
vision benefits
Vision: 59%
no benefits
None: 18%