The average pay for a Computer Technical Support Specialist is $18.63 per hour.
The average pay for a Computer Technical Support Specialist is $48,414 per year.
Job Description
A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.
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Common Career Paths
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Though some Computer Technical Support Specialists move into positions like Information Technology Project Manager (where the average salary is $86K), this progression is not the norm. Computer Technical Support Specialists typically move into roles as Systems Administrators or Network System Administrators, and those positions pay $13K more and $9K more, respectively.
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Popular Skills
Survey participants wield an impressively varied skill set on the job. Most notably, skills in Cisco Networking, Microsoft Exchange, Information Technology Support, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 4 percent and 9 percent. Skills that seem to negatively impact pay include Microsoft Word, Linux, and Windows Operating System General Use. It is often found that people who know Computer Hardware Technician are also skilled in Microsoft Office.
Pay by Experience Level
Pay by Experience for a Computer Technical Support Specialist has a positive trend. An entry-level Computer Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 330 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 225 salaries. An experienced Computer Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 213 salaries. A Computer Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 68 salaries.
Pay Difference by Location
For those looking to make money, Computer Technical Support Specialists in Philadelphia enjoy an exceptional pay rate, 31 percent above the national average. Computer Technical Support Specialists will also find cushy salaries in Minneapolis (+26 percent), New York (+23 percent), San Diego (+21 percent), and Houston (+13 percent). Orlando ranks last in the field for pay, reporting salaries 8 percent below the national average. Two other places where employers offer below-median salaries are Buffalo (7 percent less) and Dallas (4 percent less).
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Gender
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Female
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Male
80 % |
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Job Satisfaction
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Rated 4 out of 5 based on 257 votes. |
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