Concierge Salary

Concierges in the United States can expect to earn an average of $12.92 per hour. The company is the main element affecting pay for this group — the particular city and experience level are driving factors as well. Most Concierges survey respondents are women (70 percent). Health benefits are not claimed by all — more than two-fifths lack any form of coverage — but the larger part have medical insurance, and just under one-half have dental, too. Job satisfaction is reported as high by the vast majority of workers. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$23,230 - $49,460
$23K
$37K
$49K
MEDIAN: $36,960
10%
50%
90%

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$9.97 - $18.34
$10
$13
$18
MEDIAN: $13.10
10%
50%
90%

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$0$49K
Salary $23,230 - $49,460
Bonus $150.00 - $4,000
Profit Sharing $800
Commission $496.65 - $9,787
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,097 - $42,253
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 105
Hourly Data $0$30
Hourly Rate $9.97 - $18.34
Hourly Tips $0.00 - $2.55
Overtime $13.47 - $30.43
Annual Data $0$42K
Bonus $150.00 - $4,000
Commission $496.65 - $9,787
Profit Sharing $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,097 - $42,253
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 677

Job Description for Concierge

A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees.

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Concierge Tasks

  • Welcomes guests/new customers to facility.
  • Performs various administrative/managerial tasks in support of facility's mission.
  • Creates a positive experience for guests by attending to needs and answering questions.

Common Career Paths for Concierge


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Though some Concierges move into positions like Executive Assistant (where the average salary is $46K), this progression is not the norm. Concierges most often move into positions as Guest Services Hotel Managers or Concierge Managers; those groups report median salaries that are $6K higher and $11K higher, respectively.

Concierge Job Listings

Popular Employer Salaries for Concierge


Hyatt Regency, Emeritus, Assisted Living, Sunrise Senior Living, Inc., Equity Residential, and Marriott International, Inc. are top-notch employers for Concierges in this area. Lesconcierges leads the field in terms of pay, with a median salary of $47K. Concierges will also find cushy salaries at Equity Residential (+$37K), Marriott International, Inc. (+$29K), and Capitol Concierge, Inc. (+$27K).

Earnings fall especially short at Emeritus, Assisted Living, where the median salary of $21K is the lowest in the field, less than half of the top paying employer's rate. Sunrise Senior Living, Inc., The Walt Disney Company, and Hyatt Regency also rank near the bottom for pay, handing out $21K, $24K, and $25K-paychecks on average.

Popular Skills for Concierge


Survey takers who work as Concierges usually report a few specific skills. Most notably, skills in Sales, Oral / Verbal Communication, Customer Service, and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Customer Service. Most people skilled in Customer Relations are similarly competent in Oral / Verbal Communication.

Pay by Experience Level for Concierge

Pay by Experience for a Concierge has a positive trend. An entry-level Concierge with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 559 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Concierge with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 216 salaries. An experienced Concierge which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 135 salaries. A Concierge with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 36 salaries.

Pay Difference by Location

National Average: $28,945

Larger city markers indicate a job is popular in that location.

For Concierges, New York provides a pay rate that is 34 percent greater than the national average. Concierges will also find cushy salaries in Chicago (+26 percent), Seattle (+18 percent), Los Angeles (+10 percent), and Boston (+9 percent). St. Louis is the lowest-paying area, 12 percent south of the national average. Employers also pay below the national average in Austin (11 percent lower) and Naples (9 percent lower).

Concierge Reviews

Q: What is it like working as a Concierge?

Concierge in St. Louis:
"Fun."
Pros: The friendliness of our guest.
Cons: Not enough hours.

Concierge in Los Angeles:
"Stressfull."
Pros: That I have a job unlike most people.
Cons: Negative environment amongst peers and management aka bus rolling of employees. Favoritism.

Concierge in Chandler:
"Love my job."
Pros: This had been the best company I have worked for.
Cons: Honest there is no bad maybe having to work holidays, but that is the business and they do a great job at getting us at least a holiday off if not 2.

Concierge in Carmel:
Pros: Helping seniors and their families.
Cons: Poor management in some departments makes my job horrific.

Concierge in Santa Monica:
"Love The Stress Level And Work Flexibility."
Pros: The short commute and location.
Cons: The pay and no benefits being part-time.

Related Job Salaries

Key Stats for Concierge

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 114 votes.
Less than 1 year
5%
1-4 years
56%
5-9 years
20%
10-19 years
14%
20 years or more
5%

Experience Affects Concierge Salaries

▲17%

▲8%

Late-Career
▲6%

National Average
$29,000

▼6%

Skills That Affect Concierge Salaries

Sales
▲13%


National Average
$29,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 114 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
56%
5-9 years
20%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 56%
dental benefits
Dental: 48%
vision benefits
Vision: 36%
no benefits
None: 41%