The average hourly pay for a Customer Care Specialist is $14.96.
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$12 - $20
$506 - $4,966
$0 - $1,500
$24,966 - $49,137
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Job Description for Customer Care Specialist
Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between. Customer care specialists generally work in indoor settings such as offices or at administrative desks. Education requirements for the position are not strict, as many companies prefer those who have prior experience within the field. They may…Read more
Customer Care Specialist Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Popular Employer Salaries for Customer Care Specialist
The top respondents for the job title Customer Care Specialist are from the companies Humana, Inc., Synovus Bank and Duke Energy Corp. Reported salaries are highest at Humana, Inc. where the average pay is $15.59. Synovus Bank pays the lowest at around $14.00.
Explore the most common career paths for Customer Care Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Care Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Care Specialist Job Listings
Popular Skills for Customer Care Specialist
Avg. Hourly Rate
Skills in Customer Service, Customer Relationship Management (CRM), Problem Solving, Microsoft Office and Team Leadership are correlated to pay that is above average.
Pay by Experience Level for Customer Care Specialist
An entry-level Customer Care Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.80 based on 32 salaries. An early career Customer Care Specialist with 1-4 years of experience earns an average total compensation of $14.22 based on 173 salaries. A mid-career Customer Care Specialist with 5-9 years of experience earns an average total compensation of $15.57 based on 110 salaries. An experienced Customer Care Specialist with 10-19 years of experience earns an average total compensation of $15.96 based on 105 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Care Specialist in their job title in Atlanta, Georgia earn an average of 7.0% more than the national average. These job titles also find higher than average salaries in New York, New York (7.0% more) and Chicago, Illinois (1.3% more). The lowest salaries can be found in Houston, Texas (11.0% less), Charlotte, North Carolina (8.2% less) and Dallas, Texas (2.5% less).
Years of Experience
This data is based on 465 survey responses.