Customer Care Specialist Salary

Pay for Customer Care Specialists in the United States sits in the ballpark of $14.48 per hour. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Most Customer Care Specialists survey respondents are women (75 percent). Although about a fourth lack health benefits of any kind, a strong majority do enjoy medical insurance, and a fair number get dental coverage, too. For the most part, Customer Care Specialists enjoy their work and report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,709 - $58,901
$30K
$41K
$59K
MEDIAN: $40,795
10%
50%
90%

Add this chart to your site: 640px    300px

$11.57 - $19.62
$12
$15
$20
MEDIAN: $14.80
10%
50%
90%

Add this chart to your site: 640px    300px

$0$58K
Salary $29,709 - $58,901
Bonus $680 - $5,000
Profit Sharing $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,899 - $50,032
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2017
  • Individuals Reporting: 75
Hourly Data $0$28
Hourly Rate $11.57 - $19.62
Hourly Tips $2.00
Overtime $17.18 - $28.70
Annual Data $0$50K
Bonus $680 - $5,000
Profit Sharing $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,899 - $50,032
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2017
  • Individuals Reporting: 153

Job Description for Customer Care Specialist

Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between.

Read More...

Customer Care Specialist Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Care Specialist Job Listings

Pay by Experience Level for Customer Care Specialist

Pay by Experience for a Customer Care Specialist has a positive trend. An entry-level Customer Care Specialist with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 129 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Care Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 76 salaries. An experienced Customer Care Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 49 salaries. A Customer Care Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 20 salaries.

Customer Care Specialist Reviews

Q: What is it like working as a Customer Care Specialist?

Customer Care Specialist in Bellevue:
"Excellent atmosphere, wonderful coworkers."
Pros: I love that it's a collection of empathetic people working to make the experience a better one for both users and employees. Company puts a major focus into work/life balance, and getting people into positions that fit their skills and strengths.
Cons: The work, on average, is not very challenging.

Related Job Salaries

Key Stats for Customer Care Specialist

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.
Less than 1 year
6%
1-4 years
42%
5-9 years
21%
10-19 years
20%
20 years or more
11%

Experience Affects Customer Care Specialist Salaries

▲21%

National Average
$34,000

▼2%

▼3%

▼9%

Skills That Affect Customer Care Specialist Salaries

Customer Relations
▲1%


Phone Support
▼0%

National Average
$34,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
21%
10-19 years
20%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 77%
vision benefits
Vision: 60%
no benefits
None: 20%