Customer Relationship Management (CRM) Analyst Salary

Median pay for Customer Relationship Management Analysts in the United States is around $56K annually. Location is the biggest factor affecting pay for this group, followed by career length. Medical and dental coverage is claimed by most, and a strong majority earn vision coverage. Women are just slightly outnumbered, with male Customer Relationship Management Analysts making up 55 percent of survey respondents. Most Customer Relationship Management Analysts like their work and job satisfaction is high. Respondents to the PayScale salary survey provided the data for this report.
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$39,853 - $79,599
$40K
$56K
$80K
MEDIAN: $55,511
10%
50%
90%

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$0$80K
Salary $39,853 - $79,599
Bonus $295.90 - $10,304
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,263 - $80,740
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 67

Job Description for Customer Relationship Management (CRM) Analyst

A customer relationship management analyst is a professional who works with a company or consulting firm to analyze consumer data and make recommendations regarding sales and customer service initiatives. While this person may typically work in an office, they may also work closely with customers and clients in a store environment. This position will typically keep traditional daytime, weekday hours. However, depending on the type of organization they are involved in, extended hours may be necessary.

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Customer Relationship Management (CRM) Analyst Tasks

  • Collect, analyze, and write periodic reports on new approaches, existing strategies, and potential shifts in the market.
  • Analyze and report on marketing initiatives, and present strategies and recommendations.
  • Lead relationship with CRM product vendor and marketing vendors.
  • Lead data process from developing metadata to final customer delivery, documenting requirements at each stage.

Customer Relationship Management (CRM) Analyst Job Listings

Popular Skills for Customer Relationship Management (CRM) Analyst


Survey results imply that Customer Relationship Management Analysts put a diverse skill set to use. Most notably, skills in Customer Relationship Management, Microsoft Excel, Salesforce, and SQL are correlated to pay that is above average, with boosts between 6 percent and 8 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Access. Employees educated in Customer Relationship Management are typically practiced in Microsoft Excel, too.

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Key Stats for Customer Relationship Management (CRM) Analyst

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
Less than 1 year
13%
1-4 years
51%
5-9 years
15%
10-19 years
18%
20 years or more
3%

Experience Affects Customer Relationship Management (CRM) Analyst Salaries

Mid-Career
▲34%

Experienced
▲20%

National Average
$56,000

▼6%

Skills That Affect Customer Relationship Management (CRM) Analyst Salaries


Microsoft Excel
▲5%

Salesforce
▲5%

SQL
▲3%

Data Analysis
▲1%

National Average
$56,000

Microsoft Access
▼17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
13%
1-4 years
51%
5-9 years
15%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 84%
vision benefits
Vision: 83%
no benefits
None: 10%