$55,989
Avg. Salary
$22.95
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$4,063

Profit Sharing

$5,000

The average pay for a Customer Relationship Management (CRM) Analyst is $22.95 per hour.

The average pay for a Customer Relationship Management (CRM) Analyst is $53,331 per year.

$17
10%
$23
50%
$35
90%
MEDIAN $23
$40k
10%
$56k
50%
$84k
90%
MEDIAN $55,989
$40,057 - $84,226
$40K
$56K
$84K
MEDIAN: $55,989
10%
50%
90%

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$17.06 - $34.65
$17
$23
$35
MEDIAN: $22.95
10%
50%
90%

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$0$86K
Salary $40,057 - $84,226
Bonus $301 - $10,189
Profit Sharing $5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,312 - $86,642
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 155
Hourly Data $0$45
Hourly Rate $17.06 - $34.65
Overtime $25.64 - $45.15
Annual Data $0$86K
Bonus $301 - $10,189
Profit Sharing $5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,312 - $86,642
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 17

Job Description for Customer Relationship Management (CRM) Analyst

A customer relationship management analyst is a professional who works with a company or consulting firm to analyze consumer data and make recommendations regarding sales and customer service initiatives. While this person may typically work in an office, they may also work closely with customers and clients in a store environment. This position will typically keep traditional daytime, weekday hours. However, depending on the type of organization they are involved in, extended hours may be necessary.

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Customer Relationship Management (CRM) Analyst Tasks

  • Lead relationship with CRM product vendor and marketing vendors.
  • Lead data process from developing metadata to final customer delivery, documenting requirements at each stage.
  • Collect, analyze, and write periodic reports on new approaches, existing strategies, and potential shifts in the market.
  • Analyze and report on marketing initiatives, and present strategies and recommendations.

Customer Relationship Management (CRM) Analyst Job Listings

Popular Skills for Customer Relationship Management (CRM) Analyst


Survey results imply that Customer Relationship Management Analysts put a diverse skill set to use. Most notably, skills in Customer Relationship Management, Microsoft Excel, Salesforce, and SQL are correlated to pay that is above average, with boosts between 6 percent and 8 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Access. Employees educated in Customer Relationship Management are typically practiced in Microsoft Excel, too.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Analyst

Gender

Female
45 %
Male
55 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.
Less than 1 year
6%
1-4 years
59%
5-9 years
20%
10-19 years
12%
20 years or more
3%

Experience Affects Customer Relationship Management (CRM) Analyst Salaries

Mid-Career
▲32%

Experienced
▲19%

National Average
$57,000

▼8%

Skills That Affect Customer Relationship Management (CRM) Analyst Salaries


Microsoft Excel
▲3%

Salesforce
▲3%

SQL
▲2%

Data Analysis
▼0%

National Average
$57,000

Microsoft Access
▼18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
6%
1-4 years
59%
5-9 years
20%
10-19 years
12%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 83%
vision benefits
Vision: 78%
no benefits
None: 10%