Customer Relationship Management (CRM) Specialist Salary

Customer Relationship Management Specialists in the United States take home an average $48K per year. Location and years of experience each impact pay for this group, with the former having the largest influence. Women account for the majority of Customer Relationship Management Specialists who responded to the questionnaire — 67 percent to be exact. A large number receive medical and dental insurance and more than half get vision plans. Most Customer Relationship Management Specialists like their work and job satisfaction is high. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$36,888 - $75,923
$37K
$49K
$76K
MEDIAN: $49,379
10%
50%
90%

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$14.46 - $25.03
$14
$19
$25
MEDIAN: $19.45
10%
50%
90%

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$0$75K
Salary $36,888 - $75,923
Bonus $734 - $8,170
Profit Sharing $500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,942 - $72,575
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 89
Hourly Data $0$37
Hourly Rate $14.46 - $25.03
Overtime $21.66 - $37.25
Annual Data $0$72K
Bonus $734 - $8,170
Profit Sharing $500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,942 - $72,575
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 53

Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks

  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.

Customer Relationship Management (CRM) Specialist Job Listings

Popular Skills for Customer Relationship Management (CRM) Specialist


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Project Management, Microsoft Excel, Customer Service, and Microsoft Office are correlated to pay that is above average. Those proficient in Customer Relationship Management are, more often than not, also skilled in Microsoft Office.

Pay by Experience Level for Customer Relationship Management (CRM) Specialist

Pay by Experience for a Customer Relationship Management (CRM) Specialist has a positive trend. An entry-level Customer Relationship Management (CRM) Specialist with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 90 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 41 salaries. An experienced Customer Relationship Management (CRM) Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $45,000 based on 25 salaries. A Customer Relationship Management (CRM) Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 14 salaries.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Specialist

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.
Less than 1 year
3%
1-4 years
51%
5-9 years
24%
10-19 years
15%
20 years or more
7%

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

Late-Career
▲12%

▼0%

National Average
$46,000

▼1%

▼3%

Skills That Affect Customer Relationship Management (CRM) Specialist Salaries

Project Management
▲7%

Microsoft Excel
▲5%

National Average
$46,000



Microsoft Office
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
3%
1-4 years
51%
5-9 years
24%
10-19 years
15%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 77%
vision benefits
Vision: 70%
no benefits
None: 17%