Customer Service Administration Manager, Call Center Salary

Customer Service Administration Managers of Call Centers in the United States take home an average $61K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. Female Customer Service Administration Managers of Call Centers are more common than men among those who completed the survey; more than half (68 percent) are women. It's worth noting that most people in this role find their work both fulfilling and enjoyable. Most claim medical and dental insurance and a strong majority get vision coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.

$31,985 - $93,701
$32K
$65K
$94K
MEDIAN: $64,964
10%
50%
90%

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$11.61 - $25.96
$12
$15
$26
MEDIAN: $15.00
10%
50%
90%

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$0$93K
Salary $31,985 - $93,701
Bonus $0.00 - $10,067
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,040 - $91,916
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 25
Hourly Data $0$31
Hourly Rate $11.61 - $25.96
Overtime $26.00
Annual Data $0$91K
Bonus $0.00 - $10,067
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,040 - $91,916
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 14

Job Description for Customer Service Administration Manager, Call Center

  • Manages day-to-day call center operations.
  • Train new call center customore service representitives.
  • Manage call center budgets and operational expenses.
  • Assist associates in achieving their professional goals.

Customer Service Administration Manager, Call Center Job Listings

Popular Skills for Customer Service Administration Manager, Call Center


Survey results imply that Customer Service Administration Managers of Call Centers put a diverse skill set to use. Most notably, facility with Customer Relationship Management and Windows Operating System General Use are correlated to pay that is significantly above average, leading to increases of 20 percent and 12 percent, respectively. Those listing Microsoft Word as a skill should be prepared for drastically lower pay. Microsoft Excel and Microsoft Office also typically command lower compensation. Most people skilled in Microsoft Office are similarly competent in Customer Relationship Management (CRM) and Windows Operating System General Use.

Pay by Experience Level for Customer Service Administration Manager, Call Center

Pay by Experience for a Customer Service Administration Manager, Call Center has a positive trend. An entry-level Customer Service Administration Manager, Call Center with less than 5 years of experience can expect to earn an average total compensation of $44,000 based on 31 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Administration Manager, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $65,000 based on 26 salaries. An experienced Customer Service Administration Manager, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 26 salaries. A Customer Service Administration Manager, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $71,000 based on 12 salaries.

Customer Service Administration Manager, Call Center Reviews

Q: What is it like working as a Customer Service Administration Manager, Call Center?

Customer Service Administration Manager, Call Center in New Albany:
"Carton Craft Pros and Cons."
Pros: Flexibility, Owners, transit time to work.
Cons: Pay, working more than 40 hours a week, not long enough paid vacation/sick time.

Related Job Salaries

Key Stats for Customer Service Administration Manager, Call Center

Gender

Female
65 %
Male
35 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
33%
5-9 years
21%
10-19 years
23%
20 years or more
23%
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Experience Affects Customer Service Administration Manager, Call Center Salaries

▲56%

▲42%

▲23%

National Average
$45,000

▼3%

Skills That Affect Customer Service Administration Manager, Call Center Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

1-4 years
33%
5-9 years
21%
10-19 years
23%
20 years or more
23%

Common Health Benefits

medical benefits
Medical: 97%
dental benefits
Dental: 87%
vision benefits
Vision: 87%
no benefits
None: 3%
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