$46,736
Avg. Salary
$18.75
Avg. Hourly Rate

Average additional compensation:

$2,045

Bonus

$100

Profit Sharing

$2,000

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Manager, Banking is $18.75 per hour.

The average pay for a Customer Service Manager, Banking is $46,736 per year.

10%
$14.73
10%
$18.75
50%
$23.52
90%
90%
MEDIAN $18.75
10%
$35k
10%
$47k
50%
$75k
90%
90%
MEDIAN $46,736
$34,824 - $74,557
$35K
$47K
$75K
MEDIAN: $46,736
10%
50%
90%

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$14.73 - $23.52
$15
$19
$24
MEDIAN: $18.75
10%
50%
90%

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$0$74K
Salary $34,824 - $74,557
Bonus $641 - $7,704
Profit Sharing $100
Commission $304 - $4,438
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,033 - $62,245
  • Country: United States
  • Currency: USD
  • Updated: 12 May 2019
  • Individuals Reporting: 141
Hourly Data $0$52
Hourly Rate $14.73 - $23.52
Overtime $1.67 - $52.00
Annual Data $0$62K
Bonus $641 - $7,704
Commission $304 - $4,438
Profit Sharing $100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,033 - $62,245
  • Country: United States
  • Currency: USD
  • Updated: 12 May 2019
  • Individuals Reporting: 71

Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

Read More...

Customer Service Manager, Banking Pay By Employer

$0$52K

Wells Fargo Bank
26 profiles
$44,453

$46,574

Common Career Paths for Customer Service Manager, Banking


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Banking Customer Service Managers may enjoy increased earnings if they become Banking Branch Managers. This seems to be a popular career move, and Banking Branch Manager earn a slightly higher median of $52K annually.

Customer Service Manager, Banking Job Listings

Popular Skills for Customer Service Manager, Banking


Survey results suggest that Banking Customer Service Managers use a fairly large toolkit of professional skills. Most notably, skills in Windows Operating System General Use, Microsoft Office, Operations Management, and Sales Management are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Word and Customer Relationship Management. Most people skilled in Operations Management are similarly competent in Customer Relationship Management (CRM) and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Pay by Experience for a Customer Service Manager, Banking has a positive trend. An entry-level Customer Service Manager, Banking with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 59 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Banking with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 43 salaries. An experienced Customer Service Manager, Banking which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 37 salaries. A Customer Service Manager, Banking with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 16 salaries.

Customer Service Manager, Banking Reviews

Q: What is it like working as a Customer Service Manager, Banking?

Customer Service Manager, Banking in Seattle:
Pros: Helping our customers financially and being able to make a difference in there lives.
Cons: Professional babysitting

Customer Service Manager, Banking in Sunnyvale:
"All About the Customer Experience and Networking."
Pros: Very dynamic atmosphere and get to meet people from all walks of life. Great benefits and corporate culture.
Cons: Stressful job without necessarily being challenging or rewarding in return. A lot of employee turn overs within short periods of time.

Related Job Salaries

Key Stats for Customer Service Manager, Banking

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.
Less than 1 year
1%
1-4 years
32%
5-9 years
25%
10-19 years
27%
20 years or more
15%

Experience Affects Customer Service Manager, Banking Salaries

▲11%

National Average
$45,000

▼1%

▼8%

▼10%

Skills That Affect Customer Service Manager, Banking Salaries

Windows Operating System General Use
▲2%

National Average
$45,000




Sales Management
▼5%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
25%
10-19 years
27%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 86%
vision benefits
Vision: 77%
no benefits
None: 8%