Customer Service Manager, Banking Salary

Earnings for Banking Customer Service Managers in the United States come in at around $45K per year on average. Experience level and the company each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. Most Banking Customer Service Managers survey respondents are women (73 percent). The data for this snapshot was collected from individuals who took PayScale's salary survey.

$34,462 - $68,929
$34K
$46K
$69K
MEDIAN: $46,093
10%
50%
90%

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$14.30 - $23.95
$14
$18
$24
MEDIAN: $17.99
10%
50%
90%

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$0$68K
Salary $34,462 - $68,929
Bonus $600 - $7,600
Profit Sharing $160.00
Commission $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,408 - $60,627
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2017
  • Individuals Reporting: 89
Hourly Data $0$978
Hourly Rate $14.30 - $23.95
Overtime $23.84 - $979
Annual Data $0$60K
Bonus $600 - $7,600
Commission $2,000
Profit Sharing $160.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,408 - $60,627
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2017
  • Individuals Reporting: 35

Job Description for Customer Service Manager, Banking

Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.

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Customer Service Manager, Banking Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Common Career Paths for Customer Service Manager, Banking


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Banking Customer Service Managers may enjoy increased earnings if they become Banking Branch Managers. This seems to be a popular career move, and Banking Branch Manager earn a slightly higher median of $52K annually.

Customer Service Manager, Banking Job Listings

Popular Employer Salaries for Customer Service Manager, Banking


The lowest salaries can be found at Wells Fargo Bank — median pay is $44K — and there is little variation in compensation, with paychecks starting at $36K and only reaching $51K.

Popular Skills for Customer Service Manager, Banking


Survey results suggest that Banking Customer Service Managers use a fairly large toolkit of professional skills. Most notably, skills in Windows Operating System General Use, Microsoft Office, Operations Management, and Sales Management are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Word and Customer Relationship Management. Most people skilled in Operations Management are similarly competent in Customer Relationship Management (CRM) and Microsoft Office.

Pay by Experience Level for Customer Service Manager, Banking

Pay by Experience for a Customer Service Manager, Banking has a positive trend. An entry-level Customer Service Manager, Banking with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 59 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Banking with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 43 salaries. An experienced Customer Service Manager, Banking which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 37 salaries. A Customer Service Manager, Banking with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 16 salaries.

Related Job Salaries

Key Stats for Customer Service Manager, Banking

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.
Less than 1 year
2%
1-4 years
35%
5-9 years
27%
10-19 years
25%
20 years or more
11%

Experience Affects Customer Service Manager, Banking Salaries

▲12%

▼0%

National Average
$44,000

▼7%

▼9%

Skills That Affect Customer Service Manager, Banking Salaries

Windows Operating System General Use
▲3%

National Average
$44,000



Sales Management
▼3%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
27%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 83%
vision benefits
Vision: 74%
no benefits
None: 8%