Customer Service Manager, Insurance Salary

Customer Service Insurance Managers in the United States are often veterans in their line of work, with about three-fifths bringing more than 10 years of experience to the table. Salaries slide in at $45K per year on average but can range from $28K to $65K per year. Total cash compensation for Customer Service Insurance Managers runs from around $28K to approximately $65K, including potential for up to $10K each from bonuses and profit sharing, with a few receiving commissions as high as $7K. Career duration and the company each impact pay for this group, with the former having the largest influence. Among survey respondents, women are more common than men; 87 percent of Customer Service Insurance Managers are female. Most Customer Service Insurance Managers like their work and job satisfaction is high. Unfortunately, some people in this line of work are without benefits — more than two-fifths lack coverage. On the flip side, a little over a half have medical insurance and nearly two in five receive dental plans. The numbers in this rundown were provided by PayScale's salary survey participants.

$30,471 - $66,937
$30K
$45K
$67K
MEDIAN: $45,271
10%
50%
90%

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$11.63 - $24.28
$12
$15
$24
MEDIAN: $15.37
10%
50%
90%

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$0$66K
Salary $30,471 - $66,937
Bonus $97.59 - $6,220
Profit Sharing $0.00 - $9,696
Commission $974 - $7,096
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,059 - $66,029
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 132
Hourly Data $0$24
Hourly Rate $11.63 - $24.28
Hourly Tips $1.11
Overtime $21.77
Annual Data $0$66K
Bonus $97.59 - $6,220
Commission $974 - $7,096
Profit Sharing $0.00 - $9,696
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,059 - $66,029
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 59

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Manager, Insurance

Customer service managers in the insurance field interact with customers either from a call center or in-person and generally oversee a team of customer service agents who sell insurance to customers. These managers may receive commission based on the agents' performance, and they also respond to concerns from current customers relating to service or payments. Customers also make insurance claims via customer service agents, and agents must document their claims and refer them to the appropriate processors.

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Customer Service Manager, Insurance Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Service Manager, Insurance Job Listings

Popular Employer Salaries for Customer Service Manager, Insurance


Popular Skills for Customer Service Manager, Insurance


Survey results suggest that Customer Service Insurance Managers put a wide range of professional skills to use. Most notably, skills in Microsoft Excel, Customer Service, Windows Operating System General Use, and Microsoft Office are correlated to pay that is above average. Those listing Sales as a skill should be prepared for drastically lower pay. Customer Relationship Management and Microsoft Word also typically command lower compensation. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use.

Pay by Experience Level for Customer Service Manager, Insurance

Pay by Experience for a Customer Service Manager, Insurance has a positive trend. An entry-level Customer Service Manager, Insurance with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 51 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager, Insurance with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 53 salaries. An experienced Customer Service Manager, Insurance which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 73 salaries. A Customer Service Manager, Insurance with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 41 salaries.

Customer Service Manager, Insurance Reviews

Q: What is it like working as a Customer Service Manager, Insurance?

Customer Service Manager, Insurance in Houston:
"Retention customer service personal assistant."
Pros: Flexibility. Security. Benefits. Friendly co workers.
Cons: Stress. Sales pressure. Tention pressure. Mangement responsibilities. Company bank account reliability.

Related Job Salaries

Key Stats for Customer Service Manager, Insurance

Gender

Female
88 %
Male
12 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.
Less than 1 year
4%
1-4 years
20%
5-9 years
14%
10-19 years
36%
20 years or more
26%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager, Insurance Salaries

▲12%

▲7%

▲1%

National Average
$41,000

▼21%

Skills That Affect Customer Service Manager, Insurance Salaries

Microsoft Excel
▲13%

Customer Service
▼0%

National Average
$41,000

Windows Operating System General Use
▼2%



Customer Relationship Management (CRM)
▼9%

Sales
▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
4%
1-4 years
20%
5-9 years
14%
10-19 years
36%
20 years or more
26%

Common Health Benefits

medical benefits
Medical: 51%
dental benefits
Dental: 38%
vision benefits
Vision: 31%
no benefits
None: 46%
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