Based on 2,153 responses, the job of Customer Service Manager has received a job satisfaction rating of 3.79 out of 5. On average, Customer Service Managers are highly satisfied with their job.
Q: What is it like working as a Customer Service Manager?
"Unfair and stressful."
Customer Service Manager in Flushing:
Cons: Unfairness, other employees don’t do their work and get credit for it
Customer Service Manager in Austin:
Pros: I like interacting with the different customers and coming up with ideas on how to make the software better and finding ways to make the manager's life easier at the FBO
Cons: I dislike the management team, I am not paid fairly, and the lack of communication
"I love it!"
Customer Service Manager in New Delhi:
Pros: I get to learn and grow, I feel valued and am able to maintain my work life balance.
Cons: Nothing, may be salary component
"To be expected."
Customer Service Manager in Ashland:
Pros: I love the friendly and inviting atmosphere and love my coworkers
Cons: The clear separation between the worker bees and the schmoozers.
Customer Service Manager in Peachtree City:
Pros: Helping the customers, satisfaction when I figure out the difficult issues.
Cons: So much work, not enough time. Lack of communication from senior managers.
"It's absolutely awesome working as customer service manager because of continuous learning but feel helpless due to changes in process and empowerment."
Customer Service Manager in Shimla:
Pros: Working with a multinational brand like Vodafone
Cons: Less empowerment
"Working in a vivid city."
Customer Service Manager in Auckland:
Pros: It has the most work opportunities in a vivid city
Cons: Traffic but that is all over the country