Customer Service Manager Reviews

3.8
(2,153)
Highly Satisfied
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Based on 2,153 responses, the job of Customer Service Manager has received a job satisfaction rating of 3.79 out of 5. On average, Customer Service Managers are highly satisfied with their job.
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United States (change)

Q: What is it like working as a Customer Service Manager?

May 2019
"Unfair and stressful."
Customer Service Manager in Flushing:
Pros: Environment
Cons: Unfairness, other employees don’t do their work and get credit for it
May 2019
"Customer Service."
Customer Service Manager in Austin:
Pros: I like interacting with the different customers and coming up with ideas on how to make the software better and finding ways to make the manager's life easier at the FBO
Cons: I dislike the management team, I am not paid fairly, and the lack of communication
May 2019
"I love it!"
Customer Service Manager in New Delhi:
Pros: I get to learn and grow, I feel valued and am able to maintain my work life balance.
Cons: Nothing, may be salary component
June 2019
"To be expected."
Customer Service Manager in Ashland:
Pros: I love the friendly and inviting atmosphere and love my coworkers
Cons: The clear separation between the worker bees and the schmoozers.
June 2019
"Busy."
Customer Service Manager in Peachtree City:
Pros: Helping the customers, satisfaction when I figure out the difficult issues.
Cons: So much work, not enough time. Lack of communication from senior managers.
June 2019
"It's absolutely awesome working as customer service manager because of continuous learning but feel helpless due to changes in process and empowerment."
Customer Service Manager in Shimla:
Pros: Working with a multinational brand like Vodafone
Cons: Less empowerment
June 2019
"Working in a vivid city."
Customer Service Manager in Auckland:
Pros: It has the most work opportunities in a vivid city
Cons: Traffic but that is all over the country