Based on 1,890 responses, the job of Customer Service Manager has received a job satisfaction rating of 3.82 out of 5. On average, Customer Service Managers are highly satisfied with their job.
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Q: What is it like working as a Customer Service Manager?
January 2019
"Low unemployment rate."
Customer Service Manager in Albany:
Pros: location to Boston, NYC and Montreal
Cons: commute/traffic
September 2020
"Oversee planned and unplanned maintenance for customers. Work with project team to manage sites and get the projects done correctly."
Customer Service Manager in Elizabethton:
Pros: The ability to manage myself and schedule my workload as I see fit.
Cons: Not getting the needed resources we need to be more effective in the field.
November 2013
"Ask your staff for input and then use their suggestions"
Customer Service Manager:
The better you treat your staff, the harder they will work for you. Staff need to be appreciated and acknowledged and if they are happy, you will be happy.
January 2014
"Conditions."
Customer Service Manager:
Pros: The flexibility of the work hours is pretty amazing. Being on the front lines gives you a great idea of the state of your company.
Cons: The nature of the job results in periods of extreme burnout especially during the busiest seasons.
January 2014
"Corporate Culture, Work Flexibility, Office Conditions."
Customer Service Manager:
Pros: Corporate culture, work flexibility, office conditions, stress level, perks, the management.
January 2014
"Large company."
Customer Service Manager:
National footprint with International corporate holdings. Opportunity to move.
January 2014
Customer Service Manager:
Pros: I like my current position because I work at a fast paced environment. The company also provides me with the opportunity to expand and practice my leadership skills.
Cons: The pay in no way compensates for the workload. Its just a glorified minimum wage.