The average salary for a Customer Service Manager is $57,411.
Customer Service Manager by
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What Do Customer Service Managers Do?
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Job Satisfaction for Customer Service Manager
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies American Airlines, Lowe's Companies, Inc and Lowe's Home Improvement Inc.. Reported salaries are highest at AT&T Inc. where the average pay is $59,750. Other companies that offer high salaries for this role include American Airlines and Amazon.com Inc, earning around $56,263 and $53,432, respectively. Gem Shopping Network pays the lowest at around $42,600. Lowe's Companies, Inc and Wells Fargo Bank also pay on the lower end of the scale, paying $48,500 and $48,980, respectively.
Customer Service Manager Job Listings
What Are Popular Skills for Customer Service Managers?
Skills in People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM), Problem Solving and Customer Service.
What is the Pay by Experience Level for Customer Service Managers?
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $46,257 based on 95 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of $50,495 based on 2,448 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of $56,590 based on 2,116 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of $60,647 based on 2,725 salaries. In their late career (20 years and higher), employees earn an average total compensation of $65,427.
Pay Difference by Location
Employees with Customer Service Manager in their job title in Houston, Texas earn an average of 11.6% more than the national average. These job titles also find higher than average salaries in New York, New York (10.2% more) and Chicago, Illinois (8.0% more). The lowest salaries can be found in Atlanta, Georgia (1.3% less).
Years of Experience
This data is based on 9,018 survey responses.