Average Customer Service Manager Salary

$59,583
Avg. Base Salary (USD)
10%
$41k
MEDIAN
$60k
90%
$86k

The average salary for a Customer Service Manager is $59,583

Base Salary
$41k - $86k
Bonus
$502 - $11k
Profit Sharing
$406 - $8k
Commission
$1k - $18k
Total Pay
$30k - $84k
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What is the Pay by Experience Level for Customer Service Managers?

What Do Customer Service Managers Do?

Customer Service Manager Tasks
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
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Job Satisfaction for Customer Service Manager

3.9 out of 5
(1,466)
Highly Satisfied
183Reviews
Based on 1,466 responses, the job of Customer Service Manager has received a job satisfaction rating of 3.85 out of 5. On average, Customer Service Managers are highly satisfied with their job.

Gender Breakdown

Female
70.8%
Male
28.6%
Prefer to self-define
0.6%
This data is based on 3,576 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

74%

Dental

66%

Vision

58%

None

25%