Average Customer Service Manager Salary

$57,411
Avg. SalaryShow Hourly Rate
$3,062
Bonus
$4,955
Commission
$1,987
Profit Sharing
What am I worth?
Get pay report
How should I pay?
Price a job
The average salary for a Customer Service Manager is $57,411.
10%
$40k
MEDIAN
$57k
90%
$83k
Is Customer Service Manager your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
United States (change)
How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you
Salary
$40k - $83k
Bonus
$385 - $10k
Profit Sharing
$77 - $7k
Commission
$522 - $17k
Total Pay
$29k - $82k
Find your market worth – how it works:
Tell us about your job and pay factors like skills and educationTell us about your job and pay factors like skills and education
Find your market worth with a report tailored to youFind your market worth with a report tailored to you
Negotiate your pay with confidenceNegotiate your pay with confidence

What Do Customer Service Managers Do?

Job Satisfaction for Customer Service Manager

3.8 out of 5
(1,973)
Highly Satisfied
157Reviews

Popular Employer Salaries for Customer Service Manager

The top respondents for the job title Customer Service Manager are from the companies American Airlines, Lowe's Companies, Inc and Lowe's Home Improvement Inc.. Reported salaries are highest at AT&T Inc. where the average pay is $59,750. Other companies that offer high salaries for this role include American Airlines and Amazon.com Inc, earning around $56,263 and $53,432, respectively. Gem Shopping Network pays the lowest at around $42,600. Lowe's Companies, Inc and Wells Fargo Bank also pay on the lower end of the scale, paying $48,500 and $48,980, respectively.

Customer Service Manager Job Listings

Search for more jobs
Search

What Are Popular Skills for Customer Service Managers?

Skills in People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM), Problem Solving and Customer Service.

What is the Pay by Experience Level for Customer Service Managers?

An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $46,257 based on 95 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of $50,495 based on 2,448 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of $56,590 based on 2,116 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of $60,647 based on 2,725 salaries. In their late career (20 years and higher), employees earn an average total compensation of $65,427.
Employees with Customer Service Manager in their job title in Houston, Texas earn an average of 11.6% more than the national average. These job titles also find higher than average salaries in New York, New York (10.2% more) and Chicago, Illinois (8.0% more). The lowest salaries can be found in Atlanta, Georgia (1.3% less).

Years of Experience

This data is based on 9,018 survey responses.
Entry Level
1.1%
Early Career
27.1%
Mid Career
23.5%
Experienced
30.2%
Late Career
18.1%