$54,600
Avg. Salary
$14.97
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$2,976

Profit Sharing

$1,965

Commission

$3,800

The average pay for a Customer Service Manager is $14.97 per hour.

The average pay for a Customer Service Manager is $54,600 per year.

$11
10%
$15
50%
$22
90%
MEDIAN $15
$37k
10%
$55k
50%
$80k
90%
MEDIAN $54,600
$37,053 - $80,407
$37K
$55K
$80K
MEDIAN: $54,600
10%
50%
90%

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$10.73 - $22.02
$11
$15
$22
MEDIAN: $14.97
10%
50%
90%

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$0$80K
Salary $37,053 - $80,407
Bonus $204 - $10,175
Profit Sharing $0.00 - $7,030
Commission $400 - $15,403
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,102 - $79,497
  • Country: United States
  • Currency: USD
  • Updated: 5 Nov 2018
  • Individuals Reporting: 7,648
Hourly Data $0$33
Hourly Rate $10.73 - $22.02
Hourly Tips $0.00 - $6.81
Overtime $15.53 - $33.78
Annual Data $0$79K
Bonus $204 - $10,175
Commission $400 - $15,403
Profit Sharing $0.00 - $7,030
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,102 - $79,497
  • Country: United States
  • Currency: USD
  • Updated: 5 Nov 2018
  • Individuals Reporting: 3,125

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Pay By Employer

$0$79K

$27,412

Food Lion
29 profiles
$32,605

$29,344

$55,051

$36,836

$43,739

$41,860

AT&T Inc.
12 profiles
$59,750

Bank of The West
11 profiles
$44,520

Amazon.com Inc
10 profiles
$58,983

Common Career Paths for Customer Service Manager


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Customer Service Managers' salaries may rise greatly for those who assume a higher-end position such as a Director of Customer Service. The average Director of Customer Service brings home $86K per year. An Operations Manager role is the most common promotion for Customer Service Managers moving up the ladder, and pay for the position tends to be around the $59K mark. Another typical, albeit less common, transition for Customer Service Managers is an Office Manager position, where earnings are usually $39K.

Customer Service Manager Job Listings

Popular Skills for Customer Service Manager


Customer Service Managers seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Call center operations, and Operations Management are correlated to pay that is above average, with boosts between 7 percent and 14 percent. Skills that pay less than market rate include Sales, Training, and Customer Service. Those familiar with Customer Service also tend to know Problem Solving, Customer Relations, and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 2,107 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 1,893 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $55,000 based on 2,104 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $60,000 based on 947 salaries.

Pay Difference by Location

National Average: $49,489

Larger city markers indicate a job is popular in that location.

Customer Service Managers will find that Houston offers an impressive pay rate, one which exceeds the national average by 29 percent. Customer Service Managers will also find cushy salaries in Indianapolis (+23 percent), Seattle (+21 percent), Portland (+20 percent), and San Francisco (+15 percent).

Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in Cincinnati:
"Stressful."
Pros: Flexibility and a great work environment.
Cons: Stressful and long hours.

Customer Service Manager in Salt Lake City:
"Very Political Company."

Customer Service Manager in Herndon:
"Great problem solving."
Pros: Work Environment and good hours.
Cons: Old building.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Customer Service Manager in San Luis Obispo:
"Be Aware Of What You're Getting Into."
I wish I would have known all of the responsibilities that could be thrown at me. Since I've started, I've been given more and more tasks and "hats" to wear. I feel like I'm doing 3 full time jobs in one. I am the Customer Service Manager: I create the schedule for out retail store employees, take all calls and emails from customers and vendors, maintain a small retail storefront, place phone orders for customers. I am a Product Buyer: I create future orders and submit to our manufacturer representatives, I create spreadsheets of all orders coming in, I make adjustments to orders as requested by owner, all while on a time limit. I am also a Personal Assistant at time, completing tasks for the owner on occasion. I have great customer service skills that I use daily, and they've gotten stronger having this job.

Customer Service Manager in Monroe:
"Rewarding."
Pros: The time spent has value not only to myself, but my employer and customers.
Cons:

Customer Service Manager in Kissimmee:
"Management."
Pros: To service to customers.
Cons: Salary.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2067 votes.
Less than 1 year
1%
1-4 years
27%
5-9 years
23%
10-19 years
31%
20 years or more
18%

Experience Affects Customer Service Manager Salaries

▲21%

▲11%

National Average
$49,000

▼1%

▼20%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2067 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
23%
10-19 years
31%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 66%
vision benefits
Vision: 57%
no benefits
None: 21%