Customer Service Traffic and Scheduling Manager, Call Center Salary

Median pay for Customer Service Traffic and Scheduling Managers of Call Centers in the United States is around $51K per year. Most people who answered the questionnaire are men; 67 percent of Customer Service Traffic and Scheduling Managers of Call Centers are male. Job satisfaction is high and work is enjoyable for most Customer Service Traffic and Scheduling Managers of Call Centers. Medical and dental benefits are awarded to a fair number, and the greater part earn vision coverage. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$36,380 - $50,550
$41K
MEDIAN: $40,971
50%

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$13.35 - $22.40
$16
MEDIAN: $16.00
50%

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$0$51K
Salary $40,971
Bonus $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,061 - $51,473
  • Country: United States
  • Currency: USD
  • Updated: 17 Oct 2017
  • Individuals Reporting: 8
Hourly Data $0$22
Hourly Rate $16.00
Overtime $0.00
Annual Data $0$51K
Bonus $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,061 - $51,473
  • Country: United States
  • Currency: USD
  • Updated: 17 Oct 2017
  • Individuals Reporting: 9

Job Description for Customer Service Traffic and Scheduling Manager, Call Center

Customer service traffic and scheduling managers must have leadership and the ability to work with a wide range of people. In a call center setting, these managers are typically responsible for managing daily activities related to traffic flow, working with staff members to ensure service function and productivity, managing daily scheduling for both staff and clients, and developing a common standard for operating procedures within the call center.

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Customer Service Traffic and Scheduling Manager, Call Center Tasks

  • Develops and establishes standards and operational procedures for the department.
  • Manages day to day activities related to traffic and scheduling within the call center/customer services operation.
  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

Related Job Salaries

Key Stats for Customer Service Traffic and Scheduling Manager, Call Center

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
1-4 years
35%
5-9 years
35%
10-19 years
18%
20 years or more
12%

Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
▲49%

Mid-Career
▲13%

National Average
$40,000

Entry-Level
▼8%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries


Customer Service
▲23%

Windows Operating System General Use
▲3%

Microsoft Word
▲3%

National Average
$40,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
35%
5-9 years
35%
10-19 years
18%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 83%
vision benefits
Vision: 75%
no benefits
None: 17%