The average hourly pay for a Customer Service Trainer, Call Center is $15.50.
Is Customer Service Trainer, Call Center your job title? Get a personalized salary report!
$10 - $21
$1 - $5,053
$100 - $10,137
$0 - $1,000
$25,578 - $55,333
Your Market Worth Over Time
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Job Description for Customer Service Trainer, Call Center
Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designin…Read more
Popular Employer Salaries for Customer Service Trainer, Call Center
The top respondents for the job title Customer Service Trainer, Call Center are from the companies Alorica, Inc., Verizon Wireless and Convergys Corporation. Reported salaries are highest at Verizon Wireless where the average pay is $24.65. Other companies that offer high salaries for this role include UnitedHealth Group, earning around $17.65. Xerox Corporation pays the lowest at around $12.97. Alorica, Inc. also pays on the lower end of the scale, paying $13.55.
Customer Service Trainer, Call Center Job Listings
Popular Skills for Customer Service Trainer, Call Center
Avg. Hourly Rate
Skills in Customer Service, Training Program Development, Microsoft Office and Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Training.
Pay by Experience Level for Customer Service Trainer, Call Center
An entry-level Customer Service Trainer, Call Center with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.64 based on 131 salaries. An early career Customer Service Trainer, Call Center with 1-4 years of experience earns an average total compensation of $15.18 based on 464 salaries. A mid-career Customer Service Trainer, Call Center with 5-9 years of experience earns an average total compensation of $16.51 based on 249 salaries. An experienced Customer Service Trainer, Call Center with 10-19 years of experience earns an average total compensation of $16.09 based on 156 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Trainer, Call Center in their job title in Houston, Texas earn an average of 17.9% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (11.9% more) and Austin, Texas (4.2% more). The lowest salaries can be found in Chicago, Illinois (41.9% less), Charlotte, North Carolina (1.8% less) and Orlando, Florida (1.0% less).
Years of Experience
This data is based on 1,043 survey responses.
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