$47,236
Avg. Salary
$18.02
Avg. Hourly Rate

Average additional compensation:

$2,250

Bonus

$4,880

Commission

What am I worth?
How should I pay?

The average pay for a Customer Support Analyst is $18.02 per hour.

The average pay for a Customer Support Analyst is $47,236 per year.

10%
$13.11
10%
$18.02
50%
$25.84
90%
90%
MEDIAN $18.02
10%
$35k
10%
$47k
50%
$64k
90%
90%
MEDIAN $47,236
$34,874 - $63,526
$35K
$47K
$64K
MEDIAN: $47,236
10%
50%
90%

Add this chart to your site: 640px    300px

$13.11 - $25.84
$13
$18
$26
MEDIAN: $18.02
10%
50%
90%

Add this chart to your site: 640px    300px

$0$63K
Salary $34,874 - $63,526
Bonus $405 - $5,228
Commission $4,880
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,505 - $63,296
  • Country: United States
  • Currency: USD
  • Updated: 20 Apr 2019
  • Individuals Reporting: 187
Hourly Data $0$34
Hourly Rate $13.11 - $25.84
Overtime $19.06 - $34.02
Annual Data $0$63K
Bonus $405 - $5,228
Commission $4,880
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,505 - $63,296
  • Country: United States
  • Currency: USD
  • Updated: 20 Apr 2019
  • Individuals Reporting: 85

Job Description for Customer Support Analyst

  • Process and analyze customer requests and provide troubleshooting and inquiry answers.
  • Collaborate with internal contacts or partners to resolve problems.
  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.

Customer Support Analyst Job Listings

Pay by Experience Level for Customer Support Analyst

Pay by Experience for a Customer Support Analyst has a positive trend. An entry-level Customer Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 88 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 46 salaries. An experienced Customer Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 25 salaries. A Customer Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 7 salaries.

Customer Support Analyst Reviews

Q: What is it like working as a Customer Support Analyst?

Customer Support Analyst in Fort Worth:
"Great Benefits - Great People."
Pros: I love the people I work with. I also love working with different departments.
Cons: I dislike how frequently my manager is gone, making it hard to get evaluations / communication from them

Customer Support Analyst in Portsmouth:
"Good experience."
Pros: Local, fancy
Cons: Traffic

Customer Support Analyst in Rocky Mount:
"Work flexibility,"
Pros: The exposure of the IT field. It has helped me to advance in my course of study.
Cons: I have no least thought about my job.

Customer Support Analyst in Southfield:
"Customer facing interaction and thinking on your feet abound."
Pros: Solving complex problems.
Cons: Interacting with uninterested or unqualified customers.

Related Job Salaries

Key Stats for Customer Support Analyst

Gender

Female
46 %
Male
54 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.
Less than 1 year
8%
1-4 years
51%
5-9 years
22%
10-19 years
13%
20 years or more
6%

Experience Affects Customer Support Analyst Salaries

▲9%

Late-Career
▲9%

Experienced
▲7%

National Average
$44,000

▼13%

Skills That Affect Customer Support Analyst Salaries

SQL
▲11%

Training
▲3%


National Average
$44,000


Data Analysis
▼2%

Software Knowledge
▼3%

Customer Relations
▼3%

Troubleshooting
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
8%
1-4 years
51%
5-9 years
22%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
vision benefits
Vision: 70%
no benefits
None: 11%