The average salary for a Desktop Support Analyst is $52,628.
Desktop Support Analyst by
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What Do Desktop Support Analysts Do?
Desktop support analysts analyze and troubleshoot issues with desktop computers and their applications. In most businesses, this means dealing with Windows-based machines and applications; however, some firms run strictly Apple machines or run a mix of Apple and Windows machines, so knowing both types of systems well is an advantage.
Perhaps the most important part of the desktop support analyst's job is being able to patiently track down issues and break the problem-solving process down into…Read more
Desktop Support Analyst Tasks
- Maintain, analyze, and repair hardware and software systems.
- Respond to tickets, and troubleshoot and resolve problems in a timely manner.
- Support and enforce information technology (IT) policies.
- Set up and configure new systems, new applications, and upgrades.
- Manage user account information, permissions, and rights, including groups.
Job Satisfaction for Desktop Support Analyst
Popular Employer Salaries for Desktop Support Analyst
The top respondents for the job title Desktop Support Analyst are from the companies True Manufacturing, CompuCom Corporation, Inc. and ExxonMobil Corporation. Reported salaries are highest at ExxonMobil Corporation where the average pay is $83,243. Other companies that offer high salaries for this role include Arapahoe Community College and Interpublic Group of Companies Inc, earning around $64,207 and $51,456, respectively. HCL America, Inc. pays the lowest at around $42,165. CompuCom Corporation, Inc. and True Manufacturing also pay on the lower end of the scale, paying $42,500 and $44,100, respectively.
Desktop Support Analyst Job Listings
What Are Popular Skills for Desktop Support Analysts?
Skills in Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Windows Support, Computer Hardware Technician, Microsoft Active Directory and Troubleshooting.
What is the Pay by Experience Level for Desktop Support Analysts?
An entry-level Desktop Support Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,991 based on 34 salaries. An early career Desktop Support Analyst with 1-4 years of experience earns an average total compensation of $49,535 based on 410 salaries. A mid-career Desktop Support Analyst with 5-9 years of experience earns an average total compensation of $53,989 based on 265 salaries. An experienced Desktop Support Analyst with 10-19 years of experience earns an average total compensation of $57,182 based on 259 salaries. In their late career (20 years and higher), employees earn an average total compensation of $59,059.
Pay Difference by Location
Employees with Desktop Support Analyst in their job title in Los Angeles, California earn an average of 13.8% more than the national average. These job titles also find higher than average salaries in New York, New York (9.2% more) and Houston, Texas (4.9% more). The lowest salaries can be found in O'Fallon, Missouri (13.2% less) and Dallas, Texas (9.9% less).
Years of Experience
This data is based on 1,069 survey responses.