$12.48
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$510

Profit Sharing

$512

Commission

$700

An average Front Desk Manager in the United States can expect to take home roughly $12.40 per hour. Cash earnings for Front Desk Managers — including $4K in bonuses and $25K in profit sharing proceeds near the top of the pay scale — generally stretch from $21K to $47K depending on individual performance. The most important factor affecting compensation for this group is geographic location, followed by the company and experience level. A majority of professionals in this line of work do not receive benefits; however, more than a third report medical coverage and just under one in three claim dental coverage as well. Job satisfaction is reported as high by the vast majority of workers. Most Front Desk Managers survey respondents are women (73 percent). This report is based on answers to PayScale's salary questionnaire.

$24,983 - $51,603
$25K
$39K
$52K
MEDIAN: $38,640
10%
50%
90%

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$9.19 - $17.84
$9
$12
$18
MEDIAN: $12.48
10%
50%
90%

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$0$51K
Salary $24,983 - $51,603
Bonus $0.00 - $3,888
Profit Sharing $0.00 - $6,000
Commission $148 - $3,041
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,846 - $47,412
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 535
Hourly Data $0$24
Hourly Rate $9.19 - $17.84
Hourly Tips $1.71
Overtime $13.46 - $24.98
Annual Data $0$47K
Bonus $0.00 - $3,888
Commission $148 - $3,041
Profit Sharing $0.00 - $6,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,846 - $47,412
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 763

Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.
  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.

Front Desk Manager Pay By Employer

$0$57K

$20,090

$22,881

$43,452

$47,500

Holiday Inn
8 profiles
$25,127

$21,307

$22,748

$45,000

Days Inn
5 profiles
$20,800

Hampton Inn
2 profiles
$32,000

Common Career Paths for Front Desk Manager


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While not commonly seen, Front Desk Managers who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. Front Desk Managers most often move into positions as Hotel General Managers or Assistant Hotel General Managers; those groups report median salaries that are $21K higher and $5K higher, respectively.

Front Desk Manager Job Listings

Popular Skills for Front Desk Manager


Front Desk Managers seem to require a number of specific skills. Most notably, facility with Office Management, Billing, and People Management are correlated to pay that is significantly above average, leading to increases of 26 percent, 10 percent, and 7 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Relationship Management, Customer Service, and Training. Most people experienced in Training also know Customer Relationship Management (CRM). For most people, competency in Customer Service indicates knowledge of Operations Management and Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Pay by Experience for a Front Desk Manager has a positive trend. An entry-level Front Desk Manager with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 414 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Front Desk Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 246 salaries. An experienced Front Desk Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 111 salaries. A Front Desk Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 32 salaries.

Pay Difference by Location

National Average: $31,036

Larger city markers indicate a job is popular in that location.

For Front Desk Managers, working in the bustling city of Fairfax has its advantages, including an above-average pay rate. Front Desk Managers will also find cushy salaries in Los Angeles (+37 percent), New York (+31 percent), Denver (+30 percent), and Chicago (+28 percent). In Tulsa, salaries are 17 percent below the national average and represent the lowest-paying market. Not at the bottom but still paying below the median are employers in Miami and Dallas (13 percent lower and 4 percent lower, respectively).

Front Desk Manager Reviews

Q: What is it like working as a Front Desk Manager?

Front Desk Manager in Milford:
"Best customer service ever!"
Pros: Provide the best customer service ever! I'm a people-person, and speak Portuguese fluently and I am able to also communicate with the Spanish community! I love my job!
Cons: Well, not really anything I can think of! I love my job! I do get up at 4-5 am. It would be nice to start a little later on rather than at 7 am., but that's ok.

Front Desk Manager in Crystal River:
"Headline."
Pros: I like the job security and potential personal professional growth.
Cons: What I dislike the most is the low rate of pay.

Front Desk Manager in Crystal River:
"Front Desk Manager: A Cliche Headline."
Pros: The job is fairly challenging with many, many new things to learn. This implies growth, which will help me CHARGE into bigger and better things of the future.
Cons: My boss is a bit of a loon.

Front Desk Manager in Columbus:
"Specializes in customer relations."
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

Related Job Salaries

Key Stats for Front Desk Manager

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 226 votes.
Less than 1 year
2%
1-4 years
49%
5-9 years
28%
10-19 years
16%
20 years or more
4%

Experience Affects Front Desk Manager Salaries

▲11%

National Average
$31,000

▼1%

▼2%

▼5%

Skills That Affect Front Desk Manager Salaries

Office Management
▲25%

Billing
▲9%

People Management
▲6%


National Average
$31,000

▼6%


▼7%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 226 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
2%
1-4 years
49%
5-9 years
28%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 40%
dental benefits
Dental: 31%
vision benefits
Vision: 24%
no benefits
None: 57%