The average hourly pay for a Front Office Supervisor is $15.60.
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$12 - $21
$103 - $3,081
$0 - $950
$0 - $5,500
$25,510 - $47,842
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Job Description for Front Office Supervisor
The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational du…Read more
Front Office Supervisor Tasks
- Process and check in all clients, and verify identity and payment over the phone or in person.
- Maintain room schedules and maintenance records.
- Lead staff meetings and evaluations, including setting standards and training new hires.
- Track, process, and balance all receipts and accounting information.
- Provide directions and timing information to clients, set expectations, and provide excellent customer service.
Popular Employer Salaries for Front Office Supervisor
The top respondents for the job title Front Office Supervisor are from the companies Marriott International, Inc., Hilton Worldwide and Holiday Inn Express. Reported salaries are highest at Marriott International, Inc. where the average pay is $15.00. Other companies that offer high salaries for this role include Holiday Inn Express, earning around $14.50. Hilton Corporation pays the lowest at around $13.24. Hilton Worldwide also pays on the lower end of the scale, paying $13.96.
Front Office Supervisor Job Listings
Popular Skills for Front Office Supervisor
Avg. Hourly Rate
Skills in People Management and Scheduling are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and Customer Service.
Pay by Experience Level for Front Office Supervisor
An entry-level Front Office Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.93 based on 67 salaries. An early career Front Office Supervisor with 1-4 years of experience earns an average total compensation of $14.65 based on 250 salaries. A mid-career Front Office Supervisor with 5-9 years of experience earns an average total compensation of $15.87 based on 166 salaries. An experienced Front Office Supervisor with 10-19 years of experience earns an average total compensation of $17.55 based on 118 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Front Office Supervisor in their job title in New York, New York earn an average of 31.3% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (19.2% more) and Chicago, Illinois (17.0% more). The lowest salaries can be found in Dallas, Texas (19.9% less), Orlando, Florida (12.6% less) and Atlanta, Georgia (7.2% less).
Years of Experience
This data is based on 640 survey responses.