Front Office Supervisor Salary
|Salary||$26,746 - $57,133|
|Bonus||$98.63 - $3,041|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$25,135 - $48,875|
|Hourly Rate||$11.86 - $21.56|
|Overtime||$15.41 - $30.52|
|Bonus||$98.63 - $3,041|
|Total Pay (||$25,135 - $48,875|
Job Description for Front Office Supervisor
The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.Read More...
Because the front office supervisor is responsible for guest satisfaction, they must possess strong interpersonal skills and a willingness to solve problems, as well as the managerial talents necessary to coordinate and direct several different teams at once. The front office supervisor is often required to stand for much of their shift, and they are often moving around to supervise staff and see to guests' needs. The front office supervisor typically works during daytime business hours, though some establishments may have nighttime supervisors as well.
The qualifications for front desk supervisor generally includes a high school diploma or equivalent; however, some employers may require certification in hotel operations or an associate's degree. In larger hotels, it is usually preferred that applicants possess a bachelor's degree in hospitality, hotel management, or a related field. Experience working in a hospitality environment may be preferred as well. (Copyright 2017 PayScale.com)
Front Office Supervisor Tasks
- Process and check in all clients, and verify identity and payment over the phone or in person.
- Maintain room schedules and maintenance records.
- Lead staff meetings and evaluations, including setting standards and training new hires.
- Track, process, and balance all receipts and accounting information.
- Provide directions and timing information to clients, set expectations, and provide excellent customer service.
Common Career Paths for Front Office Supervisor
Front Office Supervisors who advance into the role of an Operations Manager are fairly uncommon. Operations Managers on average earn $59K per year. Becoming a Front Office Manager or an Assistant Hotel General Manager is, however, a more typical career progression for Front Office Supervisors.
Front Office Supervisor Job Listings
Popular Employer Salaries for Front Office Supervisor
Popular Skills for Front Office Supervisor
Front Office Supervisors report a narrow range of specific skills. Most notably, skills in People Management, Problem Solving, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Most people skilled in Customer Service are similarly competent in Customer Relationship Management (CRM).
Pay by Experience Level for Front Office Supervisor
Pay by Experience for a Front Office Supervisor has a positive trend. An entry-level Front Office Supervisor with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 124 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Front Office Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 94 salaries. An experienced Front Office Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 80 salaries. A Front Office Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $40,000 based on 22 salaries.
Front Office Supervisor Reviews
Related Job Salaries
Key Stats for Front Office Supervisor
Rated 5 out of 5
based on 57 votes.