Average Guest Services Manager, Hotel Salary

$39,722
Avg. SalaryShow Hourly Rate
$1,976
Bonus
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The average salary for a Guest Services Manager, Hotel is $39,722.
10%
$29k
MEDIAN
$40k
90%
$55k
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United States (change)
Salary
$29k - $55k
Bonus
$250 - $5k
Total Pay
$25k - $53k

Your Market Worth Over Time

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Job Description for Guest Services Manager, Hotel

Guest Services Manager, Hotel Tasks
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Job Satisfaction for Guest Services Manager, Hotel

3.8 out of 5
(49)
Highly Satisfied
2Reviews

Popular Employer Salaries for Guest Services Manager, Hotel

The top respondents for the job title Guest Services Manager, Hotel are from the companies The Walt Disney Company, Hampton Inn and Holiday Inn. Reported salaries are highest at The Walt Disney Company where the average pay is $50,447. Hampton Inn pays the lowest at around $30,517.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel

Skills in Administration and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Customer Relationship Management (CRM) and Customer Service.

Pay by Experience Level for Guest Services Manager, Hotel

An entry-level Guest Services Manager, Hotel with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $38,229 based on 7 salaries. An early career Guest Services Manager, Hotel with 1-4 years of experience earns an average total compensation of $37,898 based on 120 salaries. A mid-career Guest Services Manager, Hotel with 5-9 years of experience earns an average total compensation of $40,655 based on 75 salaries. An experienced Guest Services Manager, Hotel with 10-19 years of experience earns an average total compensation of $43,426 based on 62 salaries. In their late career (20 years and higher), employees earn an average total compensation of $45,781.
Employees with Guest Services Manager, Hotel in their job title in Orlando, Florida earn an average of 27.8% more than the national average. These job titles also find higher than average salaries in New York, New York (27.1% more) and Miami, Florida (19.7% more). The lowest salaries can be found in Fort Lauderdale, Florida (4.3% less) and Chicago, Illinois (2.4% less).

Years of Experience

This data is based on 280 survey responses.
Entry Level
2.5%
Early Career
42.9%
Mid Career
26.8%
Experienced
22.1%
Late Career
5.7%