The average salary for a Guest Services Manager, Hotel is $39,722.
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Job Description for Guest Services Manager, Hotel
A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel gue…Read more
Guest Services Manager, Hotel Tasks
- Directly handle customer service problems, working for satisfactory resolution.
- Monitor inventory, rates, schedules, and complete payroll and expenses.
- Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
- Direct and manage staff who interact with customers to ensure high quality guest experiences.
Job Satisfaction for Guest Services Manager, Hotel
Popular Employer Salaries for Guest Services Manager, Hotel
The top respondents for the job title Guest Services Manager, Hotel are from the companies The Walt Disney Company, Hampton Inn and Holiday Inn. Reported salaries are highest at The Walt Disney Company where the average pay is $50,447. Hampton Inn pays the lowest at around $30,517.
Guest Services Manager, Hotel Job Listings
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Popular Skills for Guest Services Manager, Hotel
Skills in Administration and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Customer Relationship Management (CRM) and Customer Service.
Pay by Experience Level for Guest Services Manager, Hotel
An entry-level Guest Services Manager, Hotel with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $38,229 based on 7 salaries. An early career Guest Services Manager, Hotel with 1-4 years of experience earns an average total compensation of $37,898 based on 120 salaries. A mid-career Guest Services Manager, Hotel with 5-9 years of experience earns an average total compensation of $40,655 based on 75 salaries. An experienced Guest Services Manager, Hotel with 10-19 years of experience earns an average total compensation of $43,426 based on 62 salaries. In their late career (20 years and higher), employees earn an average total compensation of $45,781.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Guest Services Manager, Hotel in their job title in Orlando, Florida earn an average of 27.8% more than the national average. These job titles also find higher than average salaries in New York, New York (27.1% more) and Miami, Florida (19.7% more). The lowest salaries can be found in Fort Lauderdale, Florida (4.3% less) and Chicago, Illinois (2.4% less).
Years of Experience
This data is based on 280 survey responses.
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