Guest Services Manager, Hotel Salary

A Guest Services Manager, Hotel earns an average salary of $37,959 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
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$28,887 - $53,246
$29K
$39K
$53K
MEDIAN: $39,489
10%
50%
90%

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$10.39 - $20.27
$10
$12
$20
MEDIAN: $12.33
10%
50%
90%

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$0$53K
Salary $28,887 - $53,246
Bonus $0.00 - $5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,486 - $52,407
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 126
Hourly Data $0$31
Hourly Rate $10.39 - $20.27
Hourly Tips $24.39
Overtime $0.00 - $31.20
Annual Data $0$52K
Bonus $0.00 - $5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,486 - $52,407
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 37

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Common Career Paths for Guest Services Manager, Hotel


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Guest Services Manager, Hotel Job Listings

Popular Skills for Guest Services Manager, Hotel

Pay by Experience Level for Guest Services Manager, Hotel

Pay by Experience for a Guest Services Manager, Hotel has a positive trend. An entry-level Guest Services Manager, Hotel with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 105 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Manager, Hotel with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 72 salaries. An experienced Guest Services Manager, Hotel which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 43 salaries. A Guest Services Manager, Hotel with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 9 salaries.

Pay Difference by Location

National Average: $37,705

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Guest Services Manager, Hotel

Gender

Female
51 %
Male
49 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.
Less than 1 year
2%
1-4 years
39%
5-9 years
28%
10-19 years
26%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
▲10%

▲4%

▲4%

National Average
$38,000

▼10%

Skills That Affect Guest Services Manager, Hotel Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
51 %
Male
49 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
28%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 61%
vision benefits
Vision: 55%
no benefits
None: 27%
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