$30,012
Avg. Salary
$10.69
Avg. Hourly Rate

Average additional compensation:

$250

Bonus

$910

Profit Sharing

$875

Commission

What am I worth?
How should I pay?

The average pay for a Guest Services Representative is $10.69 per hour.

The average pay for a Guest Services Representative is $30,012 per year.

10%
$8.73
10%
$10.69
50%
$14.69
90%
90%
MEDIAN $10.69
10%
$17k
10%
$30k
50%
$54k
90%
90%
MEDIAN $30,012
$17,175 - $54,446
$17K
$30K
$54K
MEDIAN: $30,012
10%
50%
90%

Add this chart to your site: 640px    300px

$8.73 - $14.69
$8
$11
$15
MEDIAN: $10.69
10%
50%
90%

Add this chart to your site: 640px    300px

$0$54K
Salary $17,175 - $54,446
Bonus $49.07 - $2,959
Profit Sharing $910
Commission $875
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,204 - $32,598
  • Country: United States
  • Currency: USD
  • Updated: 12 Apr 2019
  • Individuals Reporting: 43
Hourly Data $0$22
Hourly Rate $8.73 - $14.69
Hourly Tips $0.12 - $3.22
Overtime $13.15 - $22.71
Annual Data $0$32K
Bonus $49.07 - $2,959
Commission $875
Profit Sharing $910
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,204 - $32,598
  • Country: United States
  • Currency: USD
  • Updated: 12 Apr 2019
  • Individuals Reporting: 616

Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

Read More...
Guest Services Representative Tasks
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.
  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.

Popular Employer Salaries for Guest Services Representative


Guest Services Representatives flock to Holiday Inn Express, Marriott International, Inc., Extended Stay America Hotels, Courtyard by Marriott, and Holiday Inn, highly regarded companies that employ a generous number of people in this profession. Employees of Marriott International, Inc. can expect to make the most, with the company offering a median salary of $24K; however, pay is widely dispersed from bottom to top, ranging from $19K to $35K. Soaring salaries can also be found at Courtyard by Marriott, Holiday Inn, and Motel 6, where earnings of $22K, $22K, or $22K are standard for Guest Services Representatives.

Pay for Guest Services Representatives is the lowest at Holiday Inn Express, which has a median salary of $19K. In addition, there's little room to grow there, with salaries maxing out at $25K. A few other companies with smaller-than-average paychecks include Target Corporation ($20K), Extended Stay America Hotels ($21K), and Hampton Inn ($22K).

Common Career Paths for Guest Services Representative


Add this chart to your site:   640px 640px    300px 300px


Guest Services Representatives who move on to become Hotel General Managers may enjoy significant pay raises, as Hotel General Managers get paid an average of $52K per year. The most common next step for a Guest Services Representative is to become an Assistant Hotel General Manager or an Administrative Assistant. The former position pays an additional $13K per year on average, and the latter position pays $9K more per year.

Guest Services Representative Job Listings

Popular Skills for Guest Services Representative


Guest Services Representatives report using a wide range of professional skills. Most notably, facility with Problem Solving and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 55 percent and 9 percent, respectively. Skills that seem to negatively impact pay include Sales, Cash Handling, and Customer Relations. Those familiar with Customer Relations also tend to know Cash Handling.

Pay by Experience Level for Guest Services Representative

Pay by Experience for a Guest Services Representative has a positive trend. An entry-level Guest Services Representative with less than 5 years of experience can expect to earn an average total compensation of $21,000 based on 293 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $24,000 based on 75 salaries. An experienced Guest Services Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $25,000 based on 51 salaries. A Guest Services Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $24,000 based on 11 salaries.

Guest Services Representative Reviews

Q: What is it like working as a Guest Services Representative?

Guest Services Representative in Ocala:
"Excellent benefits."
Pros: Learning about travel experiences and meeting people of all backgrounds.
Cons: I want to become an entreprenuer.

Guest Services Representative in Columbia:
"It’s not terrible but it could be better."
Pros: The family type atmosphere.
Cons: The under payment of employees

Guest Services Representative in Aberdeen:
"I enjoy working in Aberdeen, NC."
Pros: The people
Cons: N/A

Guest Services Representative in Beverly Hills:
"The Daily assist."
Pros: Making people happy and being able to positively influence their lives by making their stay as enjoyable as possible.
Cons: The stress from multi-tasking constantly.The work load. The low pay. The small amount of appreciation and leadership.

Guest Services Representative in Oxford:
Pros: You get to meet different types of people.
Cons: Traffic is horrible, Tons of college kids.

Guest Services Representative in Roseville:
"Great place."
Pros: Nice area.
Cons: Not high spenders.

Guest Services Representative in Plainwell:
"Dead end."
Dead end job not much room for advancement. Not appreciated and deal with way too much without recongnition or compensation.

Related Job Salaries

Key Stats for Guest Services Representative

Gender

Female
74 %
Male
26 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 126 votes.
Less than 1 year
9%
1-4 years
61%
5-9 years
15%
10-19 years
12%
20 years or more
4%

Experience Affects Guest Services Representative Salaries

▲8%

▲6%

▲6%

National Average
$23,000

▼7%

Skills That Affect Guest Services Representative Salaries

Problem Solving
▲51%

Oral / Verbal Communication
▲6%

National Average
$23,000




Sales
▼21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 126 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
9%
1-4 years
61%
5-9 years
15%
10-19 years
12%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 41%
dental benefits
Dental: 34%
vision benefits
Vision: 28%
no benefits
None: 56%