Guest Services Representative Salary
Earnings for Guest Services Representatives in the United States come in at around $10.36 per hour on average. Compensation for this group is mainly affected by geography, but the specific employer and tenure are influential factors as well. The majority of Guest Services Representatives claim high levels of job satisfaction. Men are in the minority of survey respondents, with female Guest Services Representatives making up 70 percent. Although over a third have medical coverage and just under one in three have dental coverage, the greater part claim no health benefits at all.
|Salary||$18,548 - $55,194|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$18,171 - $32,819|
|Hourly Rate||$8.66 - $14.15|
|Hourly Tips||$0.08 - $1.85|
|Overtime||$13.06 - $22.59|
|Total Pay (||$18,171 - $32,819|
Job Description for Guest Services Representative
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.Read More...
A guest service representative is often on the move for much of a workday, and they may spend much of their time standing. They must have good interpersonal skills, as well as effective verbal and oral communication skills and a positive, guest-oriented attitude. Proficiency with basic computer software may also be required. Guest service representatives may be scheduled to work a variety of shifts depending on their facility's hours of operation; this may include nights, weekends, and holidays.
Most employers do not have educational requirements beyond a high school diploma or equivalent, though having an associate's degree in hospitality may enhance job prospects and the ability to advance within the organization. Employers may require applicants to have several years' experience in a hospitality or other customer-service position as well. (Copyright 2017 PayScale.com)
Guest Services Representative Tasks
- Develop and maintain guest relationships, acting as main point of contact.
- Basic accounting and billing, including cash, deposit recording, and credit transactions.
- Handle questions, complaints, issues, and problems.
- Check and confirm paperwork and billing are accurate and timely.
Common Career Paths for Guest Services Representative
Guest Services Representatives who move on to become Hotel General Managers may enjoy significant pay raises, as Hotel General Managers get paid an average of $52K per year. The most common next step for a Guest Services Representative is to become an Assistant Hotel General Manager or an Administrative Assistant. The former position pays an additional $13K per year on average, and the latter position pays $9K more per year.
Guest Services Representative Job Listings
Popular Employer Salaries for Guest Services Representative
Guest Services Representatives flock to Holiday Inn Express, Marriott International, Inc., Extended Stay America Hotels, Courtyard by Marriott, and Holiday Inn, highly regarded companies that employ a generous number of people in this profession. Employees of Marriott International, Inc. can expect to make the most, with the company offering a median salary of $24K; however, pay is widely dispersed from bottom to top, ranging from $19K to $35K. Soaring salaries can also be found at Courtyard by Marriott, Holiday Inn, and Motel 6, where earnings of $22K, $22K, or $22K are standard for Guest Services Representatives.
Pay for Guest Services Representatives is the lowest at Holiday Inn Express, which has a median salary of $19K. In addition, there's little room to grow there, with salaries maxing out at $25K. A few other companies with smaller-than-average paychecks include Target Corporation ($20K), Extended Stay America Hotels ($21K), and Hampton Inn ($22K).
Popular Skills for Guest Services Representative
Guest Services Representatives report using a wide range of professional skills. Most notably, facility with Problem Solving and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 55 percent and 9 percent, respectively. Skills that seem to negatively impact pay include Sales, Cash Handling, and Customer Relations. Those familiar with Customer Relations also tend to know Cash Handling.
Pay by Experience Level for Guest Services Representative
Pay by Experience for a Guest Services Representative has a positive trend. An entry-level Guest Services Representative with less than 5 years of experience can expect to earn an average total compensation of $21,000 based on 293 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $24,000 based on 75 salaries. An experienced Guest Services Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $25,000 based on 51 salaries. A Guest Services Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $24,000 based on 11 salaries.
Related Job Salaries
Key Stats for Guest Services Representative
Rated 5 out of 5
based on 75 votes.