The average hourly pay for a Guest Services Representative is $11.53.
Guest Services Representative by
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What Do Guest Services Representatives Do?
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties s…Read more
Guest Services Representative Tasks
- Develop and maintain guest relationships, acting as main point of contact.
- Basic accounting and billing, including cash, deposit recording, and credit transactions.
- Handle questions, complaints, issues, and problems.
- Check and confirm paperwork and billing are accurate and timely.
Job Satisfaction for Guest Services Representative
Popular Employer Salaries for Guest Services Representative
The top respondents for the job title Guest Services Representative are from the companies Marriott International, Inc., Extended Stay America Hotels and Holiday Inn. Reported salaries are highest at Marriott International, Inc. where the average pay is $12.14. Other companies that offer high salaries for this role include Extended Stay and Red Roof Inns, Inc., earning around $10.59 and $10.40, respectively. Courtyard by Marriott pays the lowest at around $9.81. Holiday Inn and Extended Stay America Hotels also pay on the lower end of the scale, paying $10.11 and $10.12, respectively.
Guest Services Representative Job Listings
What Are Popular Skills for Guest Services Representatives?
Skills in Problem Solving and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Cash Handling, Customer Relations and Customer Service.
What is the Pay by Experience Level for Guest Services Representatives?
An entry-level Guest Services Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $10.75 based on 34 salaries. An early career Guest Services Representative with 1-4 years of experience earns an average total compensation of $11.15 based on 305 salaries. A mid-career Guest Services Representative with 5-9 years of experience earns an average total compensation of $11.85 based on 89 salaries. An experienced Guest Services Representative with 10-19 years of experience earns an average total compensation of $12.25 based on 74 salaries. In their late career (20 years and higher), employees earn an average total compensation of $13.
Pay Difference by Location
Employees with Guest Services Representative in their job title in Los Angeles, California earn an average of 17.9% more than the national average. These job titles also find higher than average salaries in Miami, Florida (10.8% more) and Las Vegas, Nevada (10.1% more). The lowest salaries can be found in Atlanta, Georgia (4.6% less) and Charlotte, North Carolina (0.4% less).
Years of Experience
This data is based on 526 survey responses.