Avg. Base Hourly Rate (USD)
The average hourly pay for a Guest Services Representative is $11.99
What is the Pay by Experience Level for Guest Services Representatives?
An entry-level Guest Services Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.18 based on 33 salaries. An early career Guest Services Representative with 1-4 years of experience earns an average total compensation of $11.66 based on …Read more
What Do Guest Services Representatives Do?
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties …Read more
- Develop and maintain guest relationships, acting as main point of contact.
- Basic accounting and billing, including cash, deposit recording, and credit transactions.
- Handle questions, complaints, issues, and problems.
- Check and confirm paperwork and billing are accurate and timely.