The average hourly pay for a Help Desk Coordinator is $18.85.
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$14 - $26
$491 - $3,677
$152 - $7,200
$30,680 - $57,608
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Job Description for Help Desk Coordinator
Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly. It is important that these coordinators provide motivation and direction to their teams, as so…Read more
Help Desk Coordinator Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Job Satisfaction for Help Desk Coordinator
Explore the most common career paths for Help Desk Coordinator. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Coordinator
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Coordinator Job Listings
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Popular Skills for Help Desk Coordinator
Avg. Hourly Rate
Skills in Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support (Tier 2), Microsoft Office and Windows Operating System General Use are correlated to pay that is above average.
Pay by Experience Level for Help Desk Coordinator
An entry-level Help Desk Coordinator with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.56 based on 10 salaries. An early career Help Desk Coordinator with 1-4 years of experience earns an average total compensation of $17.65 based on 129 salaries. A mid-career Help Desk Coordinator with 5-9 years of experience earns an average total compensation of $21.37 based on 46 salaries. An experienced Help Desk Coordinator with 10-19 years of experience earns an average total compensation of $25.25 based on 28 salaries. In their late career (20 years and higher), employees earn an average total compensation of $20.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Coordinator in their job title in Los Angeles, California earn an average of 16.7% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (5.5% more). The lowest salaries can be found in Houston, Texas (4.5% less).
Years of Experience
This data is based on 228 survey responses.