Avg. Base Salary (USD)
The average salary for a Help Desk Manager is $67,099
What is the Pay by Experience Level for Help Desk Managers?
An early career Help Desk Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $57,260 based on 109 salaries. A mid-career Help Desk Manager with 5-9 years of experience earns an average total compensation of $65,639 based on 160 salaries. An experienced Help Desk …Read more
What Do Help Desk Managers Do?
Help desk managers are responsible for all aspects of client support services. They manage a team of customer service analysts and are tasked with establishing policies that best identify client needs, address their issues, and provide them with accurate responses to questions. Most help desk managers are external client-directed. However, in larger companies, they may handle internal questions, such as at an information technology (IT) help desk.
The primary responsibility of help desk …Read more