The average salary for a Help Desk Manager is $67,565.
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$46k - $94k
$972 - $10k
$493 - $9k
$45k - $96k
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Job Description for Help Desk Manager
Help desk managers are responsible for all aspects of client support services. They manage a team of customer service analysts and are tasked with establishing policies that best identify client needs, address their issues, and provide them with accurate responses to questions. Most help desk managers are external client-directed. However, in larger companies, they may handle internal questions, such as at an information technology (IT) help desk. The primary responsibility of help desk man…Read more
Popular Employer Salaries for Help Desk Manager
Help Desk Manager Job Listings
Popular Skills for Help Desk Manager
Help Desk / Desktop Support
Systems Help Desk Management
Skills in Project Management are correlated to pay that is above average. Skills that pay less than market rate include Systems Help Desk Management, Help Desk / Desktop Support, People Management and Help Desk / Desktop Support (Tier 2).
Pay by Experience Level for Help Desk Manager
An early career Help Desk Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $55,583 based on 208 salaries. A mid-career Help Desk Manager with 5-9 years of experience earns an average total compensation of $66,243 based on 238 salaries. An experienced Help Desk Manager with 10-19 years of experience earns an average total compensation of $75,363 based on 253 salaries. In their late career (20 years and higher), employees earn an average total compensation of $74,450.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Manager in their job title in Washington, District of Columbia earn an average of 32.1% more than the national average. These job titles also find higher than average salaries in New York, New York (16.0% more) and Houston, Texas (13.2% more). The lowest salaries can be found in Indianapolis, Indiana (2.9% less).
Years of Experience
This data is based on 768 survey responses.
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