Help Desk Representative Salary

Help Desk Representatives in the United States take home an average $15.14 per hour. Although close to a fourth lack health benefits of any kind, a fair number do enjoy medical insurance, and more than half get dental coverage, too. For the most part, people in this position report moderate levels of job satisfaction. Male Help Desk Representatives who responded to the survey are more common than women; more than half (69 percent) are men. Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,130 - $59,865
$29K
$40K
$60K
MEDIAN: $39,837
10%
50%
90%

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$11.80 - $21.40
$12
$15
$21
MEDIAN: $15.41
10%
50%
90%

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$0$59K
Salary $29,130 - $59,865
Bonus $0.00 - $4,932
Profit Sharing $900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,765 - $50,398
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 37
Hourly Data $0$43
Hourly Rate $11.80 - $21.40
Overtime $13.91 - $43.63
Annual Data $0$50K
Bonus $0.00 - $4,932
Profit Sharing $900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,765 - $50,398
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 58

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Help Desk Representative

Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.

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Help Desk Representative Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Representative Job Listings

Popular Skills for Help Desk Representative


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Help Desk / Desktop Support, Help Desk / Desktop Support, Microsoft Office, and A+ are correlated to pay that is above average, with boosts between 5 percent and 18 percent. Skills that pay less than market rate include Microsoft Word, Microsoft Excel, and Help Desk / Desktop Support. Most people familiar with Help Desk / Desktop Support also know Microsoft Excel.

Pay by Experience Level for Help Desk Representative

Pay by Experience for a Help Desk Representative has a positive trend. An entry-level Help Desk Representative with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 89 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 22 salaries. An experienced Help Desk Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 12 salaries. A Help Desk Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $50,000 based on 5 salaries.

Related Job Salaries

Key Stats for Help Desk Representative

Gender

Female
33 %
Male
67 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.
Less than 1 year
11%
1-4 years
61%
5-9 years
18%
10-19 years
9%
20 years or more
1%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Representative Salaries

Late-Career
▲48%

▲13%

Experienced
▲3%

▼0%

National Average
$34,000

Skills That Affect Help Desk Representative Salaries



A+
▲5%



National Average
$34,000


Microsoft Excel
▼3%

Microsoft Word
▼6%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
11%
1-4 years
61%
5-9 years
18%
10-19 years
9%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 65%
vision benefits
Vision: 56%
no benefits
None: 25%
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