$18.18
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$994

Profit Sharing

$1,350

Commission

$500

A Help Desk Specialist earns an average wage of $17.83 per hour. People in this job generally don't have more than 20 years' experience.

$32,708 - $58,614
$33K
$43K
$59K
MEDIAN: $43,087
10%
50%
90%

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$13.16 - $24.99
$13
$18
$25
MEDIAN: $18.18
10%
50%
90%

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$0$58K
Salary $32,708 - $58,614
Bonus $0.00 - $3,099
Profit Sharing $19.57 - $7,797
Commission $500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,146 - $56,032
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 779
Hourly Data $0$37
Hourly Rate $13.16 - $24.99
Hourly Tips $0.00
Overtime $20.09 - $37.48
Annual Data $0$56K
Bonus $0.00 - $3,099
Commission $500
Profit Sharing $19.57 - $7,797
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,146 - $56,032
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 853

Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

Read More...

Help Desk Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Specialist


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Help Desk Specialist Job Listings

Popular Skills for Help Desk Specialist

Pay by Experience Level for Help Desk Specialist

Pay by Experience for a Help Desk Specialist has a positive trend. An entry-level Help Desk Specialist with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 574 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 239 salaries. An experienced Help Desk Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 163 salaries. A Help Desk Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 28 salaries.

Pay Difference by Location

National Average: $40,994

Larger city markers indicate a job is popular in that location.

Help Desk Specialist Reviews

Q: What is it like working as a Help Desk Specialist?

Help Desk Specialist in Chicago:
Pros: I have the ability to work in a self starting environment .
Cons: The pay rate.

Help Desk Specialist in Tualatin:
"Information Systems."
Pros: Friendly people, relaxed environment, and the ability to learn new skills.
Cons: The lack of appreciation and pay for the job that I do. I'm worked at an IS Manager level but only paid for a Help Desk level position.

Help Desk Specialist in Lakeland:
"Help people with computer problems and escalate if necessary."
Pros: Flexible schedule. The people and location.
Cons: The politics and red tape along with unplanned ordering.

Help Desk Specialist in Plano:
"Small company but small opportunities?"
Pros: Good atmosphere, friendly co-workers. Not a huge amount of middle-management.
Cons: IT is most frequently the most under appreciated department. As such, the company is reluctant to spend money on this department.

Related Job Salaries

Key Stats for Help Desk Specialist

Gender

Female
21 %
Male
79 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 240 votes.
Less than 1 year
6%
1-4 years
51%
5-9 years
22%
10-19 years
17%
20 years or more
3%

Experience Affects Help Desk Specialist Salaries

▲26%

▲14%

▲7%

National Average
$41,000

▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 240 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
6%
1-4 years
51%
5-9 years
22%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 61%
no benefits
None: 18%