The average hourly pay for a Help Desk Specialist is $18.64.
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What Do Help Desk Specialists Do?
A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.
Most help desk speciali…Read more
Job Satisfaction for Help Desk Specialist
Popular Employer Salaries for Help Desk Specialist
Help Desk Specialist Job Listings
What Are Popular Skills for Help Desk Specialists?
Skills in Help Desk / Desktop Support (Tier 2), Customer Service, Help Desk / Desktop Support and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1).
What is the Pay by Experience Level for Help Desk Specialists?
An entry-level Help Desk Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.33 based on 102 salaries. An early career Help Desk Specialist with 1-4 years of experience earns an average total compensation of $17.95 based on 735 salaries. A mid-career Help Desk Specialist with 5-9 years of experience earns an average total compensation of $20.48 based on 290 salaries. An experienced Help Desk Specialist with 10-19 years of experience earns an average total compensation of $22.15 based on 203 salaries. In their late career (20 years and higher), employees earn an average total compensation of $24.
Pay Difference by Location
Employees with Help Desk Specialist in their job title in Chicago, Illinois earn an average of 29.2% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (26.8% more) and Washington, District of Columbia (25.8% more). The lowest salaries can be found in Houston, Texas (13.8% less).
Years of Experience
This data is based on 1,373 survey responses.