The average hourly pay for a Help Desk Specialist is $18.30.
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$13 - $25
$2 - $3,976
$250 - $2,970
$0 - $1,000
$30,419 - $57,095
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Job Description for Help Desk Specialist
A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support. Most help desk speciali…Read more
Popular Employer Salaries for Help Desk Specialist
Help Desk Specialist Job Listings
Popular Skills for Help Desk Specialist
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 2), Customer Service and Windows Operating System General Use are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
Pay by Experience Level for Help Desk Specialist
An entry-level Help Desk Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.08 based on 305 salaries. An early career Help Desk Specialist with 1-4 years of experience earns an average total compensation of $17.72 based on 888 salaries. A mid-career Help Desk Specialist with 5-9 years of experience earns an average total compensation of $20.31 based on 405 salaries. An experienced Help Desk Specialist with 10-19 years of experience earns an average total compensation of $21.58 based on 253 salaries. In their late career (20 years and higher), employees earn an average total compensation of $25.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Specialist in their job title in Washington, District of Columbia earn an average of 33.7% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (29.3% more) and Los Angeles, California (7.4% more). The lowest salaries can be found in Atlanta, Georgia (12.6% less) and New York, New York (0.9% less).
Years of Experience
This data is based on 1,892 survey responses.