Information Technology (IT) Assistant Salary
Earnings for Information Technology Assistants in the United States come in at around $14.62 per hour on average. Location and years of experience each impact pay for this group, with the former having the largest influence. While about a fourth report receiving no health benefits, the greater part do receive medical coverage, and the larger part have dental, as well. Work is enjoyable for Information Technology Assistants, who typically claim high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
|Salary||$27,608 - $53,561|
|Bonus||$0.00 - $2,995|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$21,872 - $48,711|
|Hourly Rate||$9.98 - $19.84|
|Overtime||$14.58 - $30.35|
|Bonus||$0.00 - $2,995|
|Total Pay (||$21,872 - $48,711|
Job Description for Information Technology (IT) Assistant
Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.Read More...
IT assistants must provide excellent service to end users and assist with training duties when new applications are incorporated into company use. They also troubleshoot and repair different hardware devices. Most of the time, IT assistants work on keeping company servers and databases functioning and must make frequent backups to prevent data loss.
IT assistants work in an office environment with other IT professionals and should have excellent interpersonal communication skills. Some of their main tools include a personal computer with Internet access to maintain computer software and email correspondence, in addition to a variety of precision screwdrivers for hardware repair. They report their progress to the IT manager in their department and often must report progress of issues within the relevant support-ticket system.
A bachelor's degree in information technology or a related field is necessary for this position; additional industry certifications are a plus. This position often requires the physical ability to lift computer equipment to resolve computer issues. These professionals should also have advanced knowledge of relevant and/or popular software packages. (Copyright 2017 PayScale.com)
Information Technology (IT) Assistant Tasks
- Assist with installation, troubleshooting and support for hardware, software, and networks.
- Troubleshoot, document, and resolve technical issues with local and remote equipment.
- Coordinate calls with information technology (IT) vendors and providers.
- Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
Common Career Paths for Information Technology (IT) Assistant
Information Technology Assistants who go on to become Information Technology Directors may see their salaries climb quite a bit. Median pay for Information Technology Directors is $103K annually. It is quite typical for Information Technology Assistants to transition into roles as Information Technology Managers or Information Technology Support Technicians, where reported median earnings are $44K and $5K higher per year.
Information Technology (IT) Assistant Job Listings
Popular Skills for Information Technology (IT) Assistant
Information Technology Assistants report using a deep pool of skills on the job. Most notably, facility with Web Development, Windows 2003 Server, and Network Management / Administration are correlated to pay that is significantly above average, leading to increases of 25 percent, 21 percent, and 8 percent, respectively. Customer Service, on the other hand, is typically associated with much lower pay. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Help Desk / Desktop Support.
Pay by Experience Level for Information Technology (IT) Assistant
Pay by Experience for an Information Technology (IT) Assistant has a positive trend. An entry-level Information Technology (IT) Assistant with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 337 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Information Technology (IT) Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 81 salaries. An experienced Information Technology (IT) Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 44 salaries. An Information Technology (IT) Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 11 salaries.
Pay Difference by Location
Information Technology Assistants will find that Washington offers an impressive pay rate, one which exceeds the national average by 30 percent. Information Technology Assistants will also find cushy salaries in Boston (+27 percent), Burlington (+24 percent), New York (+20 percent), and Dallas (+16 percent). The smallest paychecks in the market, 13 percent south of the national average, can be found in Miami. Employers in Madison and Houston also lean toward paying below-median salaries (9 percent lower and 7 percent lower, respectively).
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Key Stats for Information Technology (IT) Assistant
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