Internal Support Manager, IT Salary
IT Internal Support Managers in the United States tend to be well-versed in their field, and just under three-fifths have more than 10 years of experience. Average salary is expected to be around $82K per year, but may range from $40K to $112K per year. Residence and career length each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to almost all, and a large number earn dental coverage. Job satisfaction is high and work is enjoyable for most IT Internal Support Managers. Generally, women make up less than a third of all IT Internal Support Managers who answered the questionnnaire. This snapshot results from replies to PayScale's salary survey.
|Salary||$45,930 - $99,106|
|Bonus||$3,548 - $14,795|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$43,044 - $108,327|
Job Description for Internal Support Manager, IT
Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.Read More...
Internal support managers must track performance data over time, using this information to resolve issues faced by support staff and improve the customer experience. These managers must understand their organization's business model and how that relates to customer experience. They need to be able to effectively implement changes to (and provide support for) software, as well as lead a team to do the same.
Applicants for these positions generally must have at least a bachelor's degree in computer science or a related field, as well as at least three years of experience managing a team of IT professionals. Applicants must be self-motivated and able to identify and resolve IT-related issues promptly with minimal supervision. IT internal support managers must demonstrate proficiency with general office software, as well as proprietary software used by their organization. Experience with information management software and/or database design is typically strongly preferred. IT internal support managers must be able to adapt to changing workplace regulations, environments, and schedules as required. (Copyright 2017 PayScale.com)
Internal Support Manager, IT Tasks
- Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
- Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.
- Assist with developing and implementing projects to install or upgrade IT systems.
- Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
- Supervise and manage the daily work of the internal support team.
Internal Support Manager, IT Job Listings
Popular Skills for Internal Support Manager, IT
IT Internal Support Managers usually report a few specific skills. Most notably, skills in Project Management, Information Technology Infrastructure Library, Information Technology Support, and Network Management / Administration are correlated to pay that is above average. Network Management / Administration and Information Technology Support, on the other hand, are typically associated with much lower pay. Those familiar with Information Technology Support also tend to know Project Management.
Pay by Experience Level for Internal Support Manager, IT
Pay by Experience for an Internal Support Manager, IT has a positive trend. An entry-level Internal Support Manager, IT with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Internal Support Manager, IT with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $76,000 based on 16 salaries. An experienced Internal Support Manager, IT which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $93,000 based on 16 salaries. An Internal Support Manager, IT with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $91,000 based on 9 salaries.
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Key Stats for Internal Support Manager, IT
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