$35,751
Avg. Salary
$15.52
Avg. Hourly Rate

Average additional compensation:

$984

Bonus

$1,006

Profit Sharing

$1,600

Commission

What am I worth?
How should I pay?

The average pay for a Patient Account Representative is $15.52 per hour.

The average pay for a Patient Account Representative is $35,751 per year.

10%
$11.93
10%
$15.52
50%
$20.16
90%
90%
MEDIAN $15.52
10%
$25k
10%
$36k
50%
$47k
90%
90%
MEDIAN $35,751
$25,209 - $47,110
$25K
$36K
$47K
MEDIAN: $35,751
10%
50%
90%

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$11.93 - $20.16
$12
$16
$20
MEDIAN: $15.52
10%
50%
90%

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$0$47K
Salary $25,209 - $47,110
Bonus $214 - $3,020
Profit Sharing $10.07 - $7,946
Commission $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,031 - $43,171
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 242
Hourly Data $0$28
Hourly Rate $11.93 - $20.16
Hourly Tips $0.00
Overtime $16.34 - $28.35
Annual Data $0$43K
Bonus $214 - $3,020
Commission $1,600
Profit Sharing $10.07 - $7,946
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,031 - $43,171
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 2,393

Job Description for Patient Account Representative

Patient account representatives perform a number of functions related to patient accounts for facilities such as hospitals and clinics. They may process claims, collect payments, and resolve questions and problems about the account. Patient account representatives are the primary source of information for patients who call with questions about a bill. They answer questions, resolve problems, and assist patients with repayment terms. They are also responsible for contacting patients who are delinquent in payment by mail, email, and/or telephone. Additionally, they may contact insurance companies regarding claims, update account information, and provide basic administrative tasks on accounts.

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Patient Account Representative Pay By Employer

$0$41K

$34,354

$33,929

Mercy Hospital
7 profiles
$29,557

$30,348

$31,446

$30,350

$31,015

Covenant Health
4 profiles
$23,875

Common Career Paths for Patient Account Representative


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Patient Account Representative Job Listings

Popular Skills for Patient Account Representative

Pay by Experience Level for Patient Account Representative

Pay by Experience for a Patient Account Representative has a positive trend. An entry-level Patient Account Representative with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 712 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Patient Account Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 430 salaries. An experienced Patient Account Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 464 salaries. A Patient Account Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 152 salaries.

Pay Difference by Location

National Average: $32,881

Larger city markers indicate a job is popular in that location.

Patient Account Representative Advice

Q: What is it like working as a Patient Account Representative?

Patient Account Representative in Carmel:
"Wish I knew more about the workflow. Training was slow."
Know medical billing guidelines.

Patient Account Representative in Raleigh:
"Listen to Understand, not to Reply."
Always listen and repeat what you don't understand. Know that your goals should always be to give your best. I challenge myself to find ways that work for me after I have learned the process to do my job quicker and more cost efficent. If things seem too stressfull, I take a break or walk away for a minute and then revist what seems impossible. Change your routine if you do the same thing everyday to maybe doing what would be last first, what would be a chore to my last deed, but make sure that you accomplish the goals for the day.

Patient Account Representative in Syracuse:
"That the company would not stand by me."
Consider working at a smaller medical office.

Patient Account Representative in Coeur d'Alene:
"The importance of getting the claims out in timely fashion."
Do not be afraid to ask questions. Why are we attaching this paper work to the claims? Basically , if you do not know the importance or the reason as to why you are doing something. Ask.

Patient Account Representative in San Diego:
Many changes occurring with government regulations and compliance to the administrative side of a Medical Group Practice which causes a higher stress environment. Higher knowledge for all types of Insurance is necessary for the job. Understanding and knowledge of ICD-9 and CPT cardiology codes is required to perform job successfully. Must be highly organized to balance daily responsibilities for electronic and manual payment posting, balancing daily bank deposits, working correspondence, updating account demographics, handling patient issues by phone and in person, submission of electronic claims and statements, handling insurance appeals, working account tickler for accurate and timely follow up, handling patient and insurance refunds, data entry of charge corrections, knowledge of medical billing software, preparing reports, collection agency preparation, scanning and be able to handle multiple software systems such as Medinformatix, Zirmed, Easy Remit, PMD Soft, Cerner, KwikTag.

Patient Account Representative in Marlinton:
"Daily Responsibilities."
Make sure you get a full description of your duties and make sure you are paid fairly for what you do.

Patient Account Representative in Denver:
"Stressful."
Pros: Helping individuals that are suffering from an eating disorder.
Cons: Micromanaged; stressful; no acknowledgement.

Related Job Salaries

Key Stats for Patient Account Representative

Gender

Female
92 %
Male
8 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 496 votes.
Less than 1 year
5%
1-4 years
37%
5-9 years
22%
10-19 years
26%
20 years or more
11%

Experience Affects Patient Account Representative Salaries

▲15%

▲6%

National Average
$33,000

▼1%

▼9%

Skills That Affect Patient Account Representative Salaries

Microsoft Excel
▲9%

Epic Hospital Billing
▲6%

Microsoft Word
▲3%



National Average
$33,000

▼1%


▼2%

Medical Coding
▼2%

Collections
▼3%


▼4%

Medical Terminology
▼10%

Microsoft Office
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 496 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
5%
1-4 years
37%
5-9 years
22%
10-19 years
26%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
vision benefits
Vision: 65%
no benefits
None: 17%