Patient Services Representative Salary

Patient Services Representatives in the United States are largely female. The average salary of the entire group is approximately $14.46 per hour. While geography and tenure impact pay for this group, the company is the most influential factor. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Most Patient Services Representatives like their work and job satisfaction is high. This report is based on answers to PayScale's salary questionnaire.
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$23,562 - $49,536
$24K
$33K
$50K
MEDIAN: $33,205
10%
50%
90%

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$11.41 - $18.75
$11
$15
$19
MEDIAN: $14.52
10%
50%
90%

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$0$49K
Salary $23,562 - $49,536
Bonus $101.01 - $3,244
Profit Sharing $800
Commission $400.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,941 - $40,440
  • Country: United States
  • Currency: USD
  • Updated: 12 Oct 2017
  • Individuals Reporting: 202
Hourly Data $0$27
Hourly Rate $11.41 - $18.75
Hourly Tips $2.50
Overtime $13.76 - $27.99
Annual Data $0$40K
Bonus $101.01 - $3,244
Commission $400.00
Profit Sharing $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,941 - $40,440
  • Country: United States
  • Currency: USD
  • Updated: 12 Oct 2017
  • Individuals Reporting: 2,242

Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.
  • Receive insurance co-pay payments and post amounts paid to patient accounts.
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.

Common Career Paths for Patient Services Representative


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Patient Services Representatives sometimes assume positions such as Registered Nurses. That role pays $56K per year on average. Becoming a Patient Account Representative or an Office Manager is, however, a more typical career progression for Patient Services Representatives.

Patient Services Representative Job Listings

Popular Employer Salaries for Patient Services Representative


Dominating the field, The Cleveland Clinic, Aurora Health Care, Inc., Aspen Dental, Chamberlin Edmonds Inc., and University of Pennsylvania Health System are top firms with a reputation for hiring a great number of Patient Services Representatives. Heading up the field in terms of compensation, Palo Alto Medical Foundation offers the most; Patient Services Representatives earn $42K on average there. Patient Services Representatives can also look forward to large paychecks at Chamberlin Edmonds Inc. ($39K), Cooper Hospital ($35K), and Children's Hospital, Boston ($34K).

Aurora Health Care, Inc., Crystal Run Healthcare, and The Cleveland Clinic also scrape the bottom of the pay scale, with median earnings hovering around $29K, $29K, and $30K.

Popular Skills for Patient Services Representative


Patient Services Representatives seem to exploit a large range of skills on the job. Most notably, skills in Billing, Collections, Medical Terminology, and Insurance are correlated to pay that is above average. Skills that seem to negatively impact pay include Bilingual, Medicaid & Medicare Billing, and Microsoft Office. Most people skilled in Customer Service are similarly competent in Scheduling and Insurance. Skill sets containing Data Entry also tend to include Insurance.

Pay by Experience Level for Patient Services Representative

Pay by Experience for a Patient Services Representative has a positive trend. An entry-level Patient Services Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 1,470 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Patient Services Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 709 salaries. An experienced Patient Services Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 571 salaries. A Patient Services Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 149 salaries.

Pay Difference by Location

National Average: $30,576

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Patient Services Representatives, Boston offers exceptional salaries, 25 percent above the national average. Patient Services Representatives can also look forward to large paychecks in cities like New York (+20 percent), Seattle (+18 percent), Philadelphia (+13 percent), and Los Angeles (+13 percent). Falling short of the national average by 8 percent, the area with the worst salaries is Richmond. Not at the bottom but still paying below the median are employers in Nashville and Milwaukee (7 percent lower and 5 percent lower, respectively).

Patient Services Representative Reviews

Q: What is it like working as a Patient Services Representative?

Patient Services Representative in Merritt Island:
Pros: Co-workers, patient relations,
Cons: Stress level,

Patient Services Representative in Selma:
"Office conditions."
Pros: I like most about my job is helping the patients with there problems, or Health issues.
Cons: Working conditions.

Patient Services Representative in Twin Falls:
"Hospital job."
Pros: I get to learn lots of things.
Cons: Management acts put out or defensive when it comes to complaints from co-workers. Unfair at times. Huge lack of training. Co-workers with little experience train new employees rather than upper management doing it.

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

Patient Services Representative in Rowlett:
"Stress level is a 10 doing outpt and pbx and er pts."
Pros: The hours I work overnights 12 hour shifts. Also, when I work outpt is not here.
Cons: The ER has to do everything. We do alot of outpatients work. We also do auths, PBX, and all admits, including babies and l and d.

Related Job Salaries

Key Stats for Patient Services Representative

Gender

Female
93 %
Male
7 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 293 votes.
Less than 1 year
7%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
7%

Experience Affects Patient Services Representative Salaries

▲10%

▲7%

▲2%

National Average
$31,000

▼6%

Skills That Affect Patient Services Representative Salaries

Billing
▲11%

Collections
▲4%

▲1%





National Average
$31,000

Customer Service
▼1%

Scheduling
▼1%

Data Entry
▼1%

▼2%



Medicaid & Medicare Billing
▼9%

Bilingual
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 293 votes.

Gender

Female
93 %
Male
7 %

Years of Experience

Less than 1 year
7%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 72%
vision benefits
Vision: 63%
no benefits
None: 17%