Product Support Analyst Salary

A Product Support Analyst earns an average salary of $50,017 per year. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this career. A skill in Microsoft SQL Server is associated with high pay for this job.

$40,800 - $64,899
$41K
$49K
$65K
MEDIAN: $49,270
10%
50%
90%

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$16.05 - $36.80
$16
$25
$37
MEDIAN: $24.88
10%
50%
90%

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$0$67K
Salary $40,800 - $64,899
Bonus $0.00 - $5,315
Profit Sharing $3,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,367 - $67,237
  • Country: United States
  • Currency: USD
  • Updated: 22 Oct 2017
  • Individuals Reporting: 49
Hourly Data $0$45
Hourly Rate $16.05 - $36.80
Overtime $40.69
Annual Data $0$67K
Bonus $0.00 - $5,315
Profit Sharing $3,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,367 - $67,237
  • Country: United States
  • Currency: USD
  • Updated: 22 Oct 2017
  • Individuals Reporting: 15

Job Description for Product Support Analyst

Because of the complex nature of the hardware and software they design, many tech companies will utilize the services of one or more product support analysts. This employee's job can be complex. They're usually expected to work with customers to assist them in a technical support role with the products they've purchased from the company. However, as an analyst, this person also compiles data revolving around the specific areas in the company's products that seem to require the most support. The analyst will draw conclusions from this data, which product designers and engineers will use when creating new versions of the product.

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Product Support Analyst Tasks

  • Troubleshoot, diagnose and repair product and service concerns.
  • Contribute to and use knowledge base.
  • Communicate ongoing problems and fixes internally and with customers.
  • Report on product and service problems.
  • Guide customers on product features, product selection and configuration and implementation.

Product Support Analyst Job Listings

Product Support Analyst Advice

Q: What is it like working as a Product Support Analyst?

Product Support Analyst in Atlanta:
"Career Path limited."
Learn SQL, sharpen research skills, sharpen people skills, always follow up.

Related Job Salaries

Key Stats for Product Support Analyst

Gender

Female
43 %
Male
57 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
9%
1-4 years
41%
5-9 years
28%
10-19 years
19%
20 years or more
3%

Experience Affects Product Support Analyst Salaries

Mid-Career
▲12%

Experienced
▲9%

National Average
$50,000

Entry-Level
▼5%

Skills That Affect Product Support Analyst Salaries

Microsoft SQL Server
▲14%

National Average
$50,000

Customer Service
▼3%

Troubleshooting
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

Less than 1 year
9%
1-4 years
41%
5-9 years
28%
10-19 years
19%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 91%
vision benefits
Vision: 86%
no benefits
None: 5%