The average salary for a Product Support Engineer is $71,085.
Is Product Support Engineer your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$51k - $105k
$483 - $10k
$2k - $14k
$50k - $107k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Product Support Engineer
Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring pr…Read more
Product Support Engineer Tasks
- Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
- Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions.
- Support remote and local upgrades, installations, and maintenance.
- Conduct trainings and create documentation for other engineers, users, and other audiences.
Job Satisfaction for Product Support Engineer
Popular Employer Salaries for Product Support Engineer
The top respondents for the job title Product Support Engineer are from the companies National Instruments Corporation, Osisoft, Inc. and Applied Materials Inc. Reported salaries are highest at Applied Materials Inc where the average pay is $97,710. National Instruments Corporation pays the lowest at around $68,466.
Product Support Engineer Job Listings
Search for more jobs
Popular Skills for Product Support Engineer
Oral / Verbal Communication
Skills in Product Support, Systems Troubleshooting, Troubleshooting, Technical Analysis and Oral / Verbal Communication are correlated to pay that is above average.
Pay by Experience Level for Product Support Engineer
An entry-level Product Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $60,351 based on 24 salaries. An early career Product Support Engineer with 1-4 years of experience earns an average total compensation of $67,153 based on 140 salaries. A mid-career Product Support Engineer with 5-9 years of experience earns an average total compensation of $75,941 based on 91 salaries. An experienced Product Support Engineer with 10-19 years of experience earns an average total compensation of $80,643 based on 55 salaries. In their late career (20 years and higher), employees earn an average total compensation of $78,141.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Product Support Engineer in their job title in Santa Clara, California earn an average of 52.9% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (22.4% more) and San Francisco, California (18.6% more). The lowest salaries can be found in Chicago, Illinois (17.2% less), Dallas, Texas (11.3% less) and Austin, Texas (3.7% less).
Years of Experience
This data is based on 341 survey responses.
Related Job Salaries
$48k - $111k
$53k - $98k
$28k - $53k
$28k - $55k
$12k - $43k
$33k - $68k
$51k - $97k
$32k - $70k
$41k - $102k
$24k - $74k