Average Product Support Engineer Salary

$71,085
Avg. SalaryShow Hourly Rate
$4,026
Bonus
$3,058
Profit Sharing
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The average salary for a Product Support Engineer is $71,085.
10%
$51k
MEDIAN
$71k
90%
$105k
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United States (change)
Salary
$51k - $105k
Bonus
$483 - $10k
Profit Sharing
$2k - $14k
Total Pay
$50k - $107k

Your Market Worth Over Time

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Job Description for Product Support Engineer

Product Support Engineer Tasks
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions.
  • Support remote and local upgrades, installations, and maintenance.
  • Conduct trainings and create documentation for other engineers, users, and other audiences.

Job Satisfaction for Product Support Engineer

3.7 out of 5
(58)
Highly Satisfied
3Reviews

Popular Employer Salaries for Product Support Engineer

The top respondents for the job title Product Support Engineer are from the companies National Instruments Corporation, Osisoft, Inc. and Applied Materials Inc. Reported salaries are highest at Applied Materials Inc where the average pay is $97,710. National Instruments Corporation pays the lowest at around $68,466.

Product Support Engineer Job Listings

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Popular Skills for Product Support Engineer

Skills in Product Support, Systems Troubleshooting, Troubleshooting, Technical Analysis and Oral / Verbal Communication are correlated to pay that is above average.

Pay by Experience Level for Product Support Engineer

An entry-level Product Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $60,351 based on 24 salaries. An early career Product Support Engineer with 1-4 years of experience earns an average total compensation of $67,153 based on 140 salaries. A mid-career Product Support Engineer with 5-9 years of experience earns an average total compensation of $75,941 based on 91 salaries. An experienced Product Support Engineer with 10-19 years of experience earns an average total compensation of $80,643 based on 55 salaries. In their late career (20 years and higher), employees earn an average total compensation of $78,141.
Employees with Product Support Engineer in their job title in Santa Clara, California earn an average of 52.9% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (22.4% more) and San Francisco, California (18.6% more). The lowest salaries can be found in Chicago, Illinois (17.2% less), Dallas, Texas (11.3% less) and Austin, Texas (3.7% less).

Years of Experience

This data is based on 341 survey responses.
Entry Level
7.0%
Early Career
41.1%
Mid Career
26.7%
Experienced
16.1%
Late Career
9.1%