Receptionist / Telephone Operator Salary
The average wage for a Receptionist / Telephone Operator is $12.74 per hour. For the first five to ten years in this position, pay increases somewhat, but any additional experience does not have a big effect on pay.
|Salary||$19,295 - $41,743|
|Bonus||$25.76 - $4,848|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$20,379 - $37,743|
|Hourly Rate||$9.75 - $17.37|
|Overtime||$11.92 - $28.19|
|Bonus||$25.76 - $4,848|
|Total Pay (||$20,379 - $37,743|
Job Description for Receptionist / Telephone Operator
Receptionists/telephone operators typically work for businesses that need someone to greet customers, direct them on where to go, and answer their questions by telephone or in person. Although offices are common employers, these individuals may also work in locations such as salons and hotels. While most offices operate during regular business hours, some positions may require alternative and/or flexible shifts.Read More...
A typical day for receptionists/telephone operators might include greeting clients who come in and referring those clients to other offices or floors. Some customers may need to make appointments, so the receptionist/telephone operator must take all of the pertinent information and store it in the appropriate place. Because receptionists interact so frequently with customers — they are often the first people the clients see — they must have excellent interpersonal skills and a friendly, positive attitude. Telephone operators should be able to speak clearly and concisely to convey information to customers. Receptionists/telephone operators may answer common questions, such as which floor a certain office is on. However, they may also encounter more challenging questions, so it is crucial for them to be knowledgeable about their workplace, and willing to find out an answer if they are uncertain.
Receptionist/telephone operator positions generally require a high school diploma or equivalent, and some positions may require a bachelor's degree. They should have a good understanding of basic computer programs, and they may need to learn programs specific to that job; for example, a salon may ask receptionists to learn a scheduling program for appointments. (Copyright 2017 PayScale.com)
Receptionist / Telephone Operator Tasks
- Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
- Process outgoing mail and receive deliveries.
- Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
- Operate telephone switchboard to answer, screen, route calls and relays messages.
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Pay by Experience Level for Receptionist / Telephone Operator
Pay by Experience for a Receptionist / Telephone Operator has a positive trend. An entry-level Receptionist / Telephone Operator with less than 5 years of experience can expect to earn an average total compensation of $24,000 based on 182 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Receptionist / Telephone Operator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 95 salaries. An experienced Receptionist / Telephone Operator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $30,000 based on 113 salaries. A Receptionist / Telephone Operator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 53 salaries.
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