Receptionist / Telephone Operator Salary

The average wage for a Receptionist / Telephone Operator is $12.74 per hour. For the first five to ten years in this position, pay increases somewhat, but any additional experience does not have a big effect on pay.

$19,295 - $41,743
$19K
$31K
$42K
MEDIAN: $31,108
10%
50%
90%

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$9.75 - $17.37
$9
$13
$17
MEDIAN: $12.76
10%
50%
90%

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$0$41K
Salary $19,295 - $41,743
Bonus $25.76 - $4,848
Profit Sharing $750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,379 - $37,743
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 37
Hourly Data $0$28
Hourly Rate $9.75 - $17.37
Hourly Tips $0.87
Overtime $11.92 - $28.19
Annual Data $0$37K
Bonus $25.76 - $4,848
Profit Sharing $750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,379 - $37,743
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 407

Job Description for Receptionist / Telephone Operator

Receptionists/telephone operators typically work for businesses that need someone to greet customers, direct them on where to go, and answer their questions by telephone or in person. Although offices are common employers, these individuals may also work in locations such as salons and hotels. While most offices operate during regular business hours, some positions may require alternative and/or flexible shifts.

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Receptionist / Telephone Operator Tasks

  • Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
  • Process outgoing mail and receive deliveries.
  • Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
  • Operate telephone switchboard to answer, screen, route calls and relays messages.

Common Career Paths for Receptionist / Telephone Operator


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Receptionist / Telephone Operator Job Listings

Popular Skills for Receptionist / Telephone Operator

Pay by Experience Level for Receptionist / Telephone Operator

Pay by Experience for a Receptionist / Telephone Operator has a positive trend. An entry-level Receptionist / Telephone Operator with less than 5 years of experience can expect to earn an average total compensation of $24,000 based on 182 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Receptionist / Telephone Operator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 95 salaries. An experienced Receptionist / Telephone Operator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $30,000 based on 113 salaries. A Receptionist / Telephone Operator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 53 salaries.

Pay Difference by Location

National Average: $27,162

Larger city markers indicate a job is popular in that location.

Receptionist / Telephone Operator Reviews

Q: What is it like working as a Receptionist / Telephone Operator?

Receptionist / Telephone Operator in Kansas City:
"Risk assessment."
Pros: Talking to people, using the computer.
Cons: Very rigid, can easily get in trouble, unprofessional coworkers.

Receptionist / Telephone Operator in Winston-Salem:
"Hectic but rewarding."
Pros: Talking to patients, making sure calls are routed to the correct receiver, computer interaction, benefits.
Cons: Stress level, office temperature, bad weather days.

Receptionist / Telephone Operator in Chesapeake:
"DIFFICULT AT TIMES."
Pros: THE SALE DEPARTMENTS EMPLOYEES ARE LIKE FAMILY. THE SALE MANAGERS AND THE GENERAL MANAGER ARE AWESOME. HELPFUL BUSINESS DEVELOPMENT CENTER MANAGER.
Cons: DEALING WITH THE SERVICE MANAGER. NOT BEING ABLE TO HELP UPSET SERVICE CUSTOMERS WITH SERVICE ISSUES. SERVICE AFTER HOURS VEHICLE PICK UP/DEALING WITH CUSTOMERS WHO ARE ANGRY THAT GOT DUMPED ON MY PLATE.

Related Job Salaries

Key Stats for Receptionist / Telephone Operator

Gender

Female
91 %
Male
9 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.
Less than 1 year
5%
1-4 years
41%
5-9 years
17%
10-19 years
24%
20 years or more
13%

Experience Affects Receptionist / Telephone Operator Salaries

▲16%

▲11%

▲8%

National Average
$27,000

▼10%

Skills That Affect Receptionist / Telephone Operator Salaries


▲3%


Phone Support
▼0%

National Average
$27,000


▼1%

Microsoft Word
▼1%



▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
17%
10-19 years
24%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 56%
dental benefits
Dental: 49%
vision benefits
Vision: 41%
no benefits
None: 39%