Senior Customer Service Representative (CSR) Advice

Q: What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in Miami:
"Product knowledge,"
Know your products, give excellent customer service, be always available, do more than what is expected from you,

Senior Customer Service Representative (CSR) in Greenbelt:
Always know the training level of the staff that you are supporting. Have a clear understanding of the policies and procedures.

Senior Customer Service Representative (CSR) in Fort Collins:
"Customer relationships."
Managing personalities.

Senior Customer Service Representative (CSR) in North Port:
"I CAME IN AFTER BEING A STAY AT HOME MOM FOR 7 YEARS."
YOU WILL LEARN FROM TAKING COUSES AS WELL AS ON A DAY TO DAY BASIS.

Senior Customer Service Representative (CSR) in Chelmsford:
"Nothing."
I would tell them that its frustrating sometimes not getting answers from planning to give to your customer.

Senior Customer Service Representative (CSR) in Sioux Falls:
"Team oriented."
Pros: Employees.
Cons: Hard to get promoted.

Senior Customer Service Representative (CSR) in Grand Rapids:
"Have a good work ethic and be your own best advocate."
You have to wear many hats in this job but unfortunately the reward does not equal all the responsibility. For the branch locations of this company there is little or no growth opportunities. In fact they are the first place the start looking at to change job titles, minimize stock, equipment excetera to cut costs. I have gain many new skills and knowledge but unfortunately I have not been given any opportunities for advance, which is very frustrating. If you are lucky enough to work for a company that values hard work and dedication take every opportunity to learn something new, improve your skills, step outside your comfort zone to learn and grow. Be your own best advocate.