Average Senior Customer Service Representative (CSR) Hourly Pay

$17.75
Avg. Base Hourly Rate (USD)
10%
$13.16
MEDIAN
$17.75
90%
$24.52

The average hourly pay for a Senior Customer Service Representative (CSR) is $17.75

Hourly Rate
$13 - $25
Bonus
$486 - $6k
Profit Sharing
$492 - $6k
Commission
$507 - $15k
Total Pay
$29k - $60k
Is Average Senior Customer Service Representative (CSR) Hourly Pay your job title? Find out what you should be paid
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What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
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Job Satisfaction for Senior Customer Service Representative (CSR)

3.7 out of 5
(973)
Highly Satisfied
131Reviews
Based on 973 responses, the job of Senior Customer Service Representative (CSR) has received a job satisfaction rating of 3.66 out of 5. On average, Senior Customer Service Representative (CSR)s are highly satisfied with their job.

Gender Breakdown

Female
78.6%
Male
20.6%
Prefer to self-define
0.8%
This data is based on 1,973 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

77%

Dental

69%

Vision

62%

None

22%