$43,445
Avg. Salary
$16.82
Avg. Hourly Rate

Average additional compensation:

$1,935

Bonus

$1,838

Profit Sharing

$2,341

Commission

What am I worth?
How should I pay?

The average pay for a Senior Customer Service Representative (CSR) is $16.82 per hour.

The average pay for a Senior Customer Service Representative (CSR) is $43,445 per year.

10%
$12.34
10%
$16.82
50%
$22.99
90%
90%
MEDIAN $16.82
10%
$32k
10%
$43k
50%
$64k
90%
90%
MEDIAN $43,445
$31,549 - $63,638
$32K
$43K
$64K
MEDIAN: $43,445
10%
50%
90%

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$12.34 - $22.99
$12
$17
$23
MEDIAN: $16.82
10%
50%
90%

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$0$63K
Salary $31,549 - $63,638
Bonus $484 - $5,950
Profit Sharing $505 - $5,128
Commission $407 - $10,304
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,675 - $56,522
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 1,963
Hourly Data $0$36
Hourly Rate $12.34 - $22.99
Hourly Tips $0.29
Overtime $17.97 - $36.78
Annual Data $0$56K
Bonus $484 - $5,950
Commission $407 - $10,304
Profit Sharing $505 - $5,128
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,675 - $56,522
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 3,238

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

Read More...
Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Pay By Employer

$0$51K

$34,398

$34,832

Verizon Wireless
16 profiles
$36,341

TD Bank, N.A.
13 profiles
$36,770

$29,890

$35,309

Aetna, Inc.
11 profiles
$38,858

$36,233

$34,144

$32,279

Common Career Paths for Senior Customer Service Representative (CSR)


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At the upper end, Senior Customer Service Representatives who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year. Becoming a Customer Service Manager is, more often than not, the most common role that Senior Customer Service Representatives move into when they're ready for the next step in their career. The average salary for the position is $46K. Another frequent advance is for Senior Customer Service Representatives to assume an Administrative Assistant role; in this role, workers often earn $31K.

Senior Customer Service Representative (CSR) Job Listings

Popular Skills for Senior Customer Service Representative (CSR)


Survey results imply that Senior Customer Service Representatives deploy a deep pool of skills on the job. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Office, and Data Processing are correlated to pay that is above average. Skills that seem to negatively impact pay include Call Center, Call center operations, and Office Administration. Those proficient in Customer Relations are, more often than not, also skilled in Call Center and Customer Relationship Management (CRM).

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 821 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 971 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 1,219 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 631 salaries.

Pay Difference by Location

National Average: $38,849

Larger city markers indicate a job is popular in that location.

Chicago offers some of the highest pay in the country for Senior Customer Service Representatives, 19 percent above the national average. Senior Customer Service Representatives can also look forward to large paychecks in cities like San Diego (+13 percent), New York (+10 percent), Boston (+9 percent), and Los Angeles (+8 percent). San Antonio ranks last in the field for pay, reporting salaries 11 percent below the national average. Employers also pay below the national average in Columbus (8 percent lower) and Charlotte (7 percent lower).

Senior Customer Service Representative (CSR) Advice

Q: What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in Farmington:
Be patient and treat customers & peers how you would like to be treated.

Senior Customer Service Representative (CSR) in Roanoke:
"That I wouldn't have any advancement opportunity."
Go into a different field if you want advancement.

Senior Customer Service Representative (CSR) in Keller:
Pros: The customers! Knowing I am giving them their lunch or dinner and that the need it.
Cons: Management that does nothing but sit down and play on their phones and complain.

Senior Customer Service Representative (CSR) in Golden Valley:
"An accurate Job Description."
You will receive 16-24 hours worth of work and responsibilities that are expected to be completed daily during your 8 hour shift. You are managing OEM accounts so you are responsible to make sure the customer receives their orders on time to keep their production lines up and running. Your stress level will be very high all year round, not just during heating season. To excel in this job and company you will need a Bachelors degree since your years and levels of experience is not looked at by management.

Senior Customer Service Representative (CSR) in East Lansing:
"Low pay."
Make sure you ask for a fair salary.

Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

Senior Customer Service Representative (CSR) in Pittsburgh:
"Work Horse."
You'll need to be patient with clients as they do not understand the processes to complete your job and get them the end product. You will need to find ways to calm clients and reassure appraisers by explaining what you will be able to for them. You will find there are very few opportunities for advancement and you work will continue to multiply.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1155 votes.
Less than 1 year
1%
1-4 years
21%
5-9 years
22%
10-19 years
34%
20 years or more
22%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲9%

▲1%

National Average
$39,000

▼3%

▼11%

Skills That Affect Senior Customer Service Representative (CSR) Salaries




National Average
$39,000

Data Processing
▼1%

Microsoft Excel
▼1%

Customer Relations
▼2%

▼2%


▼3%



▼5%



▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1155 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
22%
10-19 years
34%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 71%
vision benefits
Vision: 62%
no benefits
None: 19%