Average Senior Customer Service Representative (CSR) Hourly Pay

$18.19
Avg. Base Hourly Rate (USD)
10%
$13.57
MEDIAN
$18.19
90%
$24.98

The average hourly pay for a Senior Customer Service Representative (CSR) is $18.19

Hourly Rate
$14 - $25
Bonus
$486 - $7k
Profit Sharing
$489 - $6k
Commission
$750 - $14k
Total Pay
$30k - $61k
Is Average Senior Customer Service Representative (CSR) Hourly Pay your job title? Find out what you should be paid
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What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?

What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
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How do Senior Customer Service Representative (CSR)s Rate Their Jobs?

3.7 out of 5
(833)
Highly Satisfied
147Reviews
Based on 833 responses, the job of Senior Customer Service Representative (CSR) has received a job satisfaction rating of 3.69 out of 5. On average, Senior Customer Service Representative (CSR)s are highly satisfied with their job.

FAQs About Senior Customer Service Representative (CSR)s

What is the highest pay for Senior Customer Service Representative (CSR)s?

Our data indicates that the highest pay for a Senior Customer Service Representative (CSR) is $24.98 / hour

What is the lowest pay for Senior Customer Service Representative (CSR)s?

Our data indicates that the lowest pay for a Senior Customer Service Representative (CSR) is $13.57 / hour

How can Senior Customer Service Representative (CSR)s increase their salary?

Increasing your pay as a Senior Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Senior Customer Service Representative (CSR) that oversees more junior Senior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.