Average Senior Customer Service Representative (CSR) Hourly Pay

$17.35
Avg. Hourly RateShow Salary
$1,949
Bonus
$2,975
Commission
$2,006
Profit Sharing
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The average hourly pay for a Senior Customer Service Representative (CSR) is $17.35.
10%
$12.84
MEDIAN
$17.35
90%
$24.15
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Hourly Rate
$13 - $24
Bonus
$480 - $6,151
Profit Sharing
$498 - $6,133
Commission
$489 - $11,635
Total Pay
$28,802 - $58,327
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What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Job Satisfaction for Senior Customer Service Representative (CSR)

3.7 out of 5
(1,118)
Highly Satisfied
114Reviews

Popular Employer Salaries for Senior Customer Service Representative (CSR)

The top respondents for the job title Senior Customer Service Representative (CSR) are from the companies UnitedHealth Group, Bank of America Corp. (BOFA) and Verizon Wireless. Reported salaries are highest at TD Banknorth where the average pay is $19.63. Other companies that offer high salaries for this role include TD Bank, N.A. and Aetna, Inc., earning around $19.47 and $19.17, respectively. Bank of America Corp. (BOFA) pays the lowest at around $16.57. UnitedHealth Group and Cigna Corporation also pay on the lower end of the scale, paying $17.17 and $17.60, respectively.

Senior Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Senior Customer Service Representative (CSR)s?

Skills in Customer Relationship Management (CRM) and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Customer Relations and Customer Service.

What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?

An entry-level Senior Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.59 based on 26 salaries. An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $16.40 based on 926 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of $17.00 based on 954 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $17.56 based on 1,395 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.
Employees with Senior Customer Service Representative (CSR) in their job title in New York, New York earn an average of 19.5% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (15.7% more) and Dallas, Texas (2.4% more). The lowest salaries can be found in Atlanta, Georgia (1.9% less) and Houston, Texas (0.4% less).

Years of Experience

This data is based on 4,321 survey responses.
Entry Level
0.6%
Early Career
21.4%
Mid Career
22.1%
Experienced
32.3%
Late Career
23.6%