Senior Customer Service Representative (CSR) Reviews

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Based on 1,118 responses, the job of Senior Customer Service Representative (CSR) has received a job satisfaction rating of 3.65 out of 5. On average, Senior Customer Service Representative (CSR)s are highly satisfied with their job.
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Q: What is it like working as a Senior Customer Service Representative (CSR)?

January 2016
Senior Customer Service Representative (CSR):
Always know the training level of the staff that you are supporting. Have a clear understanding of the policies and procedures.
February 2016
"Product knowledge,"
Senior Customer Service Representative (CSR):
Know your products, give excellent customer service, be always available, do more than what is expected from you,
February 2016
Senior Customer Service Representative (CSR):
Stay abreast on Congressional and IRM changes; properly research the account to ensure complete and thorough understanding of the account.
February 2016
"Treat Your Customers Well."
Senior Customer Service Representative (CSR):
Give your customer contacts your best efforts on each & every opportunity. Grade yourself periodically. Ask yourself if you did the best you could in a certain situation. Learn from contacts you do business with both professionally or as a customer yourself. Did a rep. At a vendor you use give "knock your socks off service"? Did an individual go out of their way to help you as a customer? Incorporate the positive aspects of encounters into your toolbox. Learn from the poor service you receive & vow never to be like that to one your customers.
March 2016
Senior Customer Service Representative (CSR):
Pros: Good to work but increment not that good diff work but no good pay.
Cons: Promotions on buttering no pay for overtime.
March 2016
"New Territory."
Senior Customer Service Representative (CSR):
Pros: I've noticed my role at School Outfitters take new shape since I started there. As the company and department grows, I've had opportunities to develop new skills and undergo new training as a senior agent that has not been explored before. I helped in writing a manual for the Senior Customer Relations agent role for other reps who got promoted after me. I've come to be valued as a mentor for other reps look up to since I've gone through much of the training they went through with fewer resources and succeeded.
Cons: Some of this has caused much stress as I have had to learn from mistakes made based on my lack of knowledge or unforeseen missteps that came from my training.
April 2016
"Be engaged with your customers!"
Senior Customer Service Representative (CSR):
If you want returning customers and increased sales, you need to use your expertise and listening skills to show the customer you are focused on their individual needs. Respond in a dedicated and honest fashion. Prioritize steps needed to insure that you can deliver a product professionally and successfully with constraints of time and workload.