$57,538
Avg. Salary
$24.32
Avg. Hourly Rate

Average additional compensation:

$2,572

Bonus

$1,200

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Senior Support Services Technician is $24.32 per hour.

The average pay for a Senior Support Services Technician is $57,538 per year.

$15.13
10%
$24.32
50%
$32.49
90%
MEDIAN $24.32
$40k
10%
$58k
50%
$76k
90%
MEDIAN $57,538
$39,808 - $75,760
$40K
$58K
$76K
MEDIAN: $57,538
10%
50%
90%

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$15.13 - $32.49
$15
$24
$32
MEDIAN: $24.32
10%
50%
90%

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$0$76K
Salary $39,808 - $75,760
Bonus $0.00 - $7,830
Profit Sharing $0.00 - $2,483
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,005 - $76,918
  • Country: United States
  • Currency: USD
  • Updated: 20 Feb 2019
  • Individuals Reporting: 128
Hourly Data $0$45
Hourly Rate $15.13 - $32.49
Overtime $19.82 - $45.54
Annual Data $0$76K
Bonus $0.00 - $7,830
Profit Sharing $0.00 - $2,483
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,005 - $76,918
  • Country: United States
  • Currency: USD
  • Updated: 20 Feb 2019
  • Individuals Reporting: 107

Job Description for Senior Support Services Technician

The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.

Read More...
Senior Support Services Technician Tasks
  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.
  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.

Common Career Paths for Senior Support Services Technician


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Senior Support Services Technician Job Listings

Popular Skills for Senior Support Services Technician

Pay by Experience Level for Senior Support Services Technician

Pay by Experience for a Senior Support Services Technician has a positive trend. An entry-level Senior Support Services Technician with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 44 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Support Services Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $52,000 based on 49 salaries. An experienced Senior Support Services Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $62,000 based on 61 salaries. A Senior Support Services Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $62,000 based on 30 salaries.

Senior Support Services Technician Advice

Q: What is it like working as a Senior Support Services Technician?

Senior Support Services Technician in Hickory:
"Always have a Plan B."
Document everything.

Senior Support Services Technician in Newport Beach:
"Finish College."
When I was first hired I was still a full-time student. As the time demands of this job and school began to add up I was given an ultimatum and chose the money. I regret that choice as it is clear without a college degree I have reached my ceiling at this company.

Related Job Salaries

Key Stats for Senior Support Services Technician

Gender

Female
18 %
Male
82 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 27 votes.
1-4 years
23%
5-9 years
24%
10-19 years
34%
20 years or more
19%

Experience Affects Senior Support Services Technician Salaries

▲10%

▲10%

National Average
$56,000

▼8%

▼13%

Skills That Affect Senior Support Services Technician Salaries

Customer Service
▲2%


National Average
$56,000

Microsoft Active Directory
▼1%





▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 27 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

1-4 years
23%
5-9 years
24%
10-19 years
34%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 80%
vision benefits
Vision: 72%
no benefits
None: 11%