$79,506
Avg. Salary
$32.13
Avg. Hourly Rate

Average additional compensation:

$5,101

Bonus

$4,024

Profit Sharing

$6,000

Commission

What am I worth?
How should I pay?

The average pay for a Senior Technical Support Engineer is $32.13 per hour.

The average pay for a Senior Technical Support Engineer is $79,506 per year.

10%
$20.29
10%
$32.13
50%
$45.23
90%
90%
MEDIAN $32.13
10%
$54k
10%
$80k
50%
$112k
90%
90%
MEDIAN $79,506
$53,672 - $111,661
$54K
$80K
$110K
MEDIAN: $79,506
10%
50%
90%

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$20.29 - $45.23
$20
$32
$45
MEDIAN: $32.13
10%
50%
90%

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$0$117K
Salary $53,672 - $111,661
Bonus $1,017 - $12,405
Profit Sharing $0.00 - $10,003
Commission $6,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$53,415 - $117,554
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 997
Hourly Data $0$79
Hourly Rate $20.29 - $45.23
Overtime $31.25 - $79.60
Annual Data $0$117K
Bonus $1,017 - $12,405
Commission $6,000
Profit Sharing $0.00 - $10,003
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$53,415 - $117,554
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 134

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

Read More...
Senior Technical Support Engineer Tasks
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Popular Employer Salaries for Senior Technical Support Engineer


Senior Technical Support Engineers fill the offices of leading firms Dell, Inc., Oracle Corp., Coughlin & Gerhart Llp, Microsoft Corp, and Cisco Systems Inc. Cisco Systems Inc leads the field in terms of pay, with a median salary of $131K. Senior Technical Support Engineers will also find cushy salaries at Microsoft Corp (+$106K), Dell, Inc. (+$101K), and ServiceNow (+$89K).

With a median salary of $43K, Coughlin & Gerhart Llp provides Senior Technical Support Engineers with the lowest pay in their field; moreover, earnings are capped at only $45K, limiting employee salary growth. Others at the bottom of the scale for this job include Symantec Corporation at $69K, CA, Inc. at $75K, and Oracle, where $77K is the norm.

Common Career Paths for Senior Technical Support Engineer


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There are some Senior Technical Support Engineers — though it's uncommon — that transition into Senior Systems Engineers, where earnings are an average $100K annually. Many Senior Technical Support Engineers choose to become Technical Support Managers and Information Technology Managers as their careers advance. However, folks in those positions report median salaries of $10K less and $3K less, respectively.

Senior Technical Support Engineer Job Listings

Popular Skills for Senior Technical Support Engineer


Senior Technical Support Engineers report using a deep pool of skills on the job. Most notably, skills in UNIX, Java, Oracle, and Linux are correlated to pay that is above average, with boosts between 6 percent and 11 percent. Those listing Windows Support as a skill should be prepared for drastically lower pay. Microsoft Office and Network Support also typically command lower compensation. For most people, competency in Customer Service indicates knowledge of Systems Troubleshooting.

Pay by Experience Level for Senior Technical Support Engineer

Pay by Experience for a Senior Technical Support Engineer has a positive trend. An entry-level Senior Technical Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $70,000 based on 140 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Technical Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $78,000 based on 218 salaries. An experienced Senior Technical Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $85,000 based on 251 salaries. A Senior Technical Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $92,000 based on 114 salaries.

Pay Difference by Location

16%

12%

9%

5%

2%

-2%

-9%

-11%

-46%

National Average: $80,671

Larger city markers indicate a job is popular in that location.

Santa Clara is home to an above-average pay rate for Senior Technical Support Engineers, 56 percent higher than the national average. Senior Technical Support Engineers will also find cushy salaries in Sunnyvale (+35 percent), San Jose (+17 percent), San Francisco (+12 percent), and Houston (+12 percent). Compared to the national average, Binghamton Senior Technical Support Engineers have considerably lower salaries, 46 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. A couple other locations with smaller-than-average paychecks include Orlando and Dallas (11 percent lower).

Senior Technical Support Engineer Reviews

Q: What is it like working as a Senior Technical Support Engineer?

Senior Technical Support Engineer in Miami:
"Remote work."
Pros: Nothing
Cons: Traffic, cost of living, hot weather

Senior Technical Support Engineer in Boston:
"Great City to work in."
Pros: Being in the city
Cons: Traffic

Senior Technical Support Engineer in Rockford:
"Peaceful but not challenging enough."
Pros: Work Life balance
Cons: not a very happening place outside of work

Senior Technical Support Engineer in Pleasanton:
"It's a nice place to work, but traffic is bad."
Pros: Lot of parks and walkways.
Cons: Traffic.

Senior Technical Support Engineer in Indian:
"Technical support."
Pros: Email and chat process and handling customer and give support to the user.
Cons: The condition of the work and the stress level.

Senior Technical Support Engineer in Raleigh:
"Great Place to Grow Skills."
Pros: +Very casual workplace environment, can wear jeans/t-shirt to work everyday. +Awesome co-workers. +Great line managers. +Tons of resources for growing technical skills. +Very flexible with telecommuting and appointments during work hours when needed.
Cons: +A lot turnover in upper management personnel, and as a result a lot of change in mission/focus for the organization. +Very hard to get raises.

Senior Technical Support Engineer in Cincinnati:
"Working culture."
Work for company with a family friendly culture and people you enjoy working with.

Related Job Salaries

Key Stats for Senior Technical Support Engineer

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 227 votes.
Less than 1 year
0%
1-4 years
17%
5-9 years
26%
10-19 years
36%
20 years or more
21%

Experience Affects Senior Technical Support Engineer Salaries

▲14%

▲6%

National Average
$81,000

▼3%

▼13%

Skills That Affect Senior Technical Support Engineer Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 227 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
0%
1-4 years
17%
5-9 years
26%
10-19 years
36%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 84%
vision benefits
Vision: 77%
no benefits
None: 8%