The average hourly pay for a Service Writer is $14.34.
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What Do Service Writers Do?
Service writers work with customers to document vehicle problems and schedule automotive repair services with the service team. The service writer is generally the first person to greet the customers when they arrive and the final point of contact after services are rendered. Service writers generally work in the automobile repair industry as part of the service department. Daily responsibilities include greeting customers, documenting any vehicle issues, preparing cost estimates, part sourcing …Read more
Service Writer Tasks
- Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
- Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.
- Provide customer service and schedule service appointments.
- Ask owners questions and perform visual inspections of cars to determine the cause of problems.
Job Satisfaction for Service Writer
Popular Employer Salaries for Service Writer
The top respondents for the job title Service Writer are from the companies Wal-Mart Stores, Inc, Automotive and The Pep Boys. Reported salaries are highest at Automotive where the average pay is $12.48. The Pep Boys pays the lowest at around $7.86.
Service Writer Job Listings
What Are Popular Skills for Service Writers?
Skills in Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Sales, Automotive Engine Repair, Customer Relations and Customer Service.
What is the Pay by Experience Level for Service Writers?
An entry-level Service Writer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.78 based on 67 salaries. An early career Service Writer with 1-4 years of experience earns an average total compensation of $13.88 based on 555 salaries. A mid-career Service Writer with 5-9 years of experience earns an average total compensation of $14.78 based on 199 salaries. An experienced Service Writer with 10-19 years of experience earns an average total compensation of $15.64 based on 196 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Employees with Service Writer in their job title in Denver, Colorado earn an average of 21.7% more than the national average. These job titles also find higher than average salaries in Colorado Springs, Colorado (11.6% more) and Sacramento, California (4.6% more). The lowest salaries can be found in Columbus, Ohio (14.9% less), Tampa, Florida (14.6% less) and Chicago, Illinois (5.0% less).
Years of Experience
This data is based on 1,126 survey responses.