$39,627
Avg. Salary
$13.85
Avg. Hourly Rate

Average additional compensation:

$2,582

Bonus

$1,200

Profit Sharing

$6,378

Commission

What am I worth?
How should I pay?

The average pay for a Service Writer is $13.85 per hour.

The average pay for a Service Writer is $39,627 per year.

10%
$9.91
10%
$13.85
50%
$19.61
90%
90%
MEDIAN $13.85
10%
$24k
10%
$40k
50%
$61k
90%
90%
MEDIAN $39,627
$23,757 - $60,855
$24K
$40K
$61K
MEDIAN: $39,627
10%
50%
90%

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$9.91 - $19.61
$9
$14
$20
MEDIAN: $13.85
10%
50%
90%

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$0$60K
Salary $23,757 - $60,855
Bonus $314 - $11,751
Profit Sharing $70.71 - $9,123
Commission $0.00 - $29,590
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,890 - $56,409
  • Country: United States
  • Currency: USD
  • Updated: 13 Mar 2019
  • Individuals Reporting: 540
Hourly Data $0$27
Hourly Rate $9.91 - $19.61
Hourly Tips $0.38
Overtime $14.69 - $27.44
Annual Data $0$56K
Bonus $314 - $11,751
Commission $0.00 - $29,590
Profit Sharing $70.71 - $9,123
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,890 - $56,409
  • Country: United States
  • Currency: USD
  • Updated: 13 Mar 2019
  • Individuals Reporting: 737

Job Description

Service writers work with customers to document vehicle problems and schedule automotive repair services with the service team. The service writer is generally the first person to greet the customers when they arrive and the final point of contact after services are rendered. Service writers generally work in the automobile repair industry as part of the service department. Daily responsibilities include greeting customers, documenting any vehicle issues, preparing cost estimates, part sourcing and purchasing, and finalizing customer transactions.

Read More...
Service Writer Tasks
  • Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
  • Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.
  • Provide customer service and schedule service appointments.
  • Ask owners questions and perform visual inspections of cars to determine the cause of problems.

Popular Employer Salaries

$0$42K

$21,996

The Pep Boys
7 profiles
$16,100

Automotive
6 profiles
$33,400

Common Career Paths


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Though some Service Writers move into positions like Automotive Service Manager (where the average salary is $53K), this progression is not the norm.

Job Listings

Popular Skills


Service Writers report using a deep pool of skills on the job. Most notably, facility with Sales Management, Scheduling, and Sales are correlated to pay that is significantly above average, leading to increases of 36 percent, 25 percent, and 19 percent, respectively. Those listing Data Entry as a skill should be prepared for drastically lower pay. Inventory Management and Customer Service Metrics also typically command lower compensation. Most people who know Customer Relations also know Sales.

Pay by Experience Level

Pay by Experience for a Service Writer has a positive trend. An entry-level Service Writer with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 440 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Writer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 196 salaries. An experienced Service Writer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 147 salaries. A Service Writer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 63 salaries.

Job Reviews

Q: What is it like working as a Service Writer?

Service Writer in Mesa:
"Love arizona."
Pros: easy valley location to everything
Cons: temperature

Service Writer in Grimes:
"Rush hour traffic is horrible!!"
Pros: Small town
Cons: Rush hour traffic

Service Writer in Ladysmith:
"Small town friendly people."
Pros: eventually, you get to know all your customers by first name and know who keeps their vehicles kept up and whos just looking for free diagnosis.
Cons: people seem to expect miricals when repairing cars to save from replacing needed parts

Service Writer in Augusta:
"Rat race."
Pros: Access to main shopping centers
Cons: Drive traffic

Service Writer in Louisville:
"City culture."
Pros: Nice commute, very little traffic.
Cons: Somewhat of a seedy part of town.

Service Writer in Dalton:
Pros: Staying busy through out the day.
Cons: No freedom, hardly get to take a break. Sitting at a desk all day.

Related Job Salaries

Gender

Female
34 %
Male
66 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 213 votes.
Less than 1 year
6%
1-4 years
49%
5-9 years
18%
10-19 years
18%
20 years or more
9%

How Experience Affects Salaries

▲32%

▲17%

▲5%

National Average
$35,000

▼8%

How Skills Affect Salaries

Sales Management
▲36%

Scheduling
▲25%

▲19%

Computer Service
▲5%

National Average
$35,000

Operations Management
▼1%




Oral / Verbal Communication
▼7%

Customer Service Metrics
▼11%

Inventory Management
▼17%

Data Entry
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 213 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
6%
1-4 years
49%
5-9 years
18%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 54%
dental benefits
Dental: 40%
vision benefits
Vision: 29%
no benefits
None: 44%