Software Support Specialist Salary

A Software Support Specialist earns an average salary of $44,899 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job. The highest paying skills associated with this job are Training and Software Training Materials.

$34,964 - $64,394
$35K
$44K
$64K
MEDIAN: $44,439
10%
50%
90%

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$11.61 - $27.26
$12
$18
$27
MEDIAN: $17.79
10%
50%
90%

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$0$64K
Salary $34,964 - $64,394
Bonus $0.00 - $5,144
Profit Sharing $145.44 - $4,122
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,237 - $63,083
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 201
Hourly Data $0$38
Hourly Rate $11.61 - $27.26
Overtime $20.94 - $38.58
Annual Data $0$63K
Bonus $0.00 - $5,144
Profit Sharing $145.44 - $4,122
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,237 - $63,083
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 105

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Software Support Specialist

Software support specialists are in charge of providing excellent support efforts for their organization's software applications. They are responsible for completing training sessions for end users using specific software tools. Software support specialists incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. They actively participate in business meetings and suggest changes in software support processes based on observations. These specialists also assist with the testing of new software releases and report issues as needed, as well as provide support to internal and external constituents through phone and email communications. One of their main duties includes research tasks to provide sound solutions to customer requests. They also produce diagnostic tools and reference materials, as well as deliver technical instruction to other specialists and other teams within their organization.

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Software Support Specialist Tasks

  • Coordinate efforts with other teams and teammates to resolve issues quickly.
  • Perform root cause analysis for each issue, escalating as necessary.
  • Document and track issues in software and hardware operation.
  • Provide training and documentation for trending issues.

Software Support Specialist Job Listings

Popular Skills for Software Support Specialist

Pay by Experience Level for Software Support Specialist

Pay by Experience for a Software Support Specialist has a positive trend. An entry-level Software Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 206 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Software Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $47,000 based on 87 salaries. An experienced Software Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 53 salaries. A Software Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $60,000 based on 15 salaries.

Pay Difference by Location

National Average: $43,208

Larger city markers indicate a job is popular in that location.

Software Support Specialist Reviews

Q: What is it like working as a Software Support Specialist?

Software Support Specialist in Boston:
Pros: Casual dress, flexible time.
Cons: Small business.

Related Job Salaries

Key Stats for Software Support Specialist

Gender

Female
36 %
Male
64 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 61 votes.
Less than 1 year
5%
1-4 years
50%
5-9 years
22%
10-19 years
17%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Software Support Specialist Salaries

▲38%

▲19%

▲8%

National Average
$43,000

▼9%

Skills That Affect Software Support Specialist Salaries

Training
▲32%

Software Training Materials
▲18%

Software Installation & Upgrade
▲7%

Microsoft SQL Server
▲3%

SQL
▲1%

National Average
$43,000




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 61 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
22%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 66%
vision benefits
Vision: 57%
no benefits
None: 19%
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