The average salary for a Software Support Specialist is $46,108.
Software Support Specialist by
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What Do Software Support Specialists Do?
Software support specialists are in charge of providing excellent support efforts for their organization's software applications. They are responsible for completing training sessions for end users using specific software tools. Software support specialists incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. They active…Read more
Software Support Specialist Tasks
- Document and track issues in software and hardware operation.
- Provide training and documentation for trending issues.
- Coordinate efforts with other teams and teammates to resolve issues quickly.
- Perform root cause analysis for each issue, escalating as necessary.
Job Satisfaction for Software Support Specialist
Popular Employer Salaries for Software Support Specialist
Explore the most common career paths for Software Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Software Support Specialist
Project Manager, Software Development
Information Technology (IT) Support Spec...
Technical Support Manager
Somewhat common (8 - 20%)
Software Support Specialist Job Listings
What Are Popular Skills for Software Support Specialists?
Skills in Software Knowledge, SQL and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service and Troubleshooting.
What is the Pay by Experience Level for Software Support Specialists?
An entry-level Software Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $42,198 based on 33 salaries. An early career Software Support Specialist with 1-4 years of experience earns an average total compensation of $44,561 based on 264 salaries. A mid-career Software Support Specialist with 5-9 years of experience earns an average total compensation of $49,666 based on 101 salaries. An experienced Software Support Specialist with 10-19 years of experience earns an average total compensation of $51,648 based on 76 salaries. In their late career (20 years and higher), employees earn an average total compensation of $61,477.
Pay Difference by Location
Employees with Software Support Specialist in their job title in New York, New York earn an average of 15.8% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (11.7% more) and Houston, Texas (8.4% more). The lowest salaries can be found in Miami, Florida (14.1% less) and Austin, Texas (2.4% less).
Years of Experience
This data is based on 504 survey responses.