$45,299
Avg. Salary
$17.96
Avg. Hourly Rate

Average additional compensation:

$1,039

Bonus

$1,200

Profit Sharing

$7,500

Commission

What am I worth?
How should I pay?

The average pay for a Software Support Specialist is $17.96 per hour.

The average pay for a Software Support Specialist is $45,299 per year.

10%
$12.20
10%
$17.96
50%
$26.11
90%
90%
MEDIAN $17.96
10%
$35k
10%
$45k
50%
$64k
90%
90%
MEDIAN $45,299
$34,806 - $64,370
$35K
$45K
$64K
MEDIAN: $45,299
10%
50%
90%

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$12.20 - $26.11
$12
$18
$26
MEDIAN: $17.96
10%
50%
90%

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$0$64K
Salary $34,806 - $64,370
Bonus $0.00 - $4,955
Profit Sharing $152 - $5,918
Commission $7,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,010 - $62,871
  • Country: United States
  • Currency: USD
  • Updated: 11 May 2019
  • Individuals Reporting: 393
Hourly Data $0$40
Hourly Rate $12.20 - $26.11
Overtime $16.40 - $40.04
Annual Data $0$62K
Bonus $0.00 - $4,955
Commission $7,500
Profit Sharing $152 - $5,918
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,010 - $62,871
  • Country: United States
  • Currency: USD
  • Updated: 11 May 2019
  • Individuals Reporting: 202

Job Description for Software Support Specialist

Software support specialists are in charge of providing excellent support efforts for their organization's software applications. They are responsible for completing training sessions for end users using specific software tools. Software support specialists incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. They actively participate in business meetings and suggest changes in software support processes based on observations. These specialists also assist with the testing of new software releases and report issues as needed, as well as provide support to internal and external constituents through phone and email communications. One of their main duties includes research tasks to provide sound solutions to customer requests. They also produce diagnostic tools and reference materials, as well as deliver technical instruction to other specialists and other teams within their organization.

Read More...
Software Support Specialist Tasks
  • Document and track issues in software and hardware operation.
  • Provide training and documentation for trending issues.
  • Coordinate efforts with other teams and teammates to resolve issues quickly.
  • Perform root cause analysis for each issue, escalating as necessary.

Software Support Specialist Job Listings

Popular Skills for Software Support Specialist

Pay by Experience Level for Software Support Specialist

Pay by Experience for a Software Support Specialist has a positive trend. An entry-level Software Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 206 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Software Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $47,000 based on 87 salaries. An experienced Software Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 53 salaries. A Software Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $60,000 based on 15 salaries.

Pay Difference by Location

6%

National Average: $43,351

Larger city markers indicate a job is popular in that location.

Software Support Specialist Reviews

Q: What is it like working as a Software Support Specialist?

Software Support Specialist in Grand Rapids:
"Fun Environment, No room to grow."
Pros: As a company, SalesPad has a lot of employee engagement.
Cons: There are times of great stress and management doesn't notice the employees struggling

Software Support Specialist in Boston:
Pros: Casual dress, flexible time.
Cons: Small business.

Software Support Specialist in Summerville:
"Basic IT knowledge."
Being a software support specialist is not for the average person. Overall basic computer skills and knowledge is a must along with being able to keep an open mind when working with the public of who may or may not know basic computer skills. Learn to keep calm and collective when a customer is angry and know how to handle these types of situations. Know the difference in XP, Windows 7 and Windows 8 operating systems when troubleshooting problems.

Related Job Salaries

Key Stats for Software Support Specialist

Gender

Female
37 %
Male
63 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 125 votes.
Less than 1 year
6%
1-4 years
54%
5-9 years
20%
10-19 years
15%
20 years or more
6%

Experience Affects Software Support Specialist Salaries

▲38%

▲18%

▲7%

National Average
$43,000

▼10%

Skills That Affect Software Support Specialist Salaries

Training
▲31%

Software Training Materials
▲18%

Software Installation & Upgrade
▲6%

Microsoft SQL Server
▲2%

SQL
▲1%

National Average
$43,000




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 125 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
6%
1-4 years
54%
5-9 years
20%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 67%
vision benefits
Vision: 58%
no benefits
None: 18%