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Average Software Support Specialist Salary

$46,108
Avg. SalaryShow Hourly Rate
$1,030
Bonus
$7,500
Commission
$1,300
Profit Sharing
What am I worth?
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The average salary for a Software Support Specialist is $46,108.
10%
$36k
MEDIAN
$46k
90%
$67k
Is Software Support Specialist your job title? Find out what you should be paid
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Salary
$36k - $67k
Bonus
$297 - $5k
Profit Sharing
$147 - $6k
Commission
$0 - $8k
Total Pay
$34k - $65k
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What Do Software Support Specialists Do?

Software Support Specialist Tasks
  • Document and track issues in software and hardware operation.
  • Provide training and documentation for trending issues.
  • Coordinate efforts with other teams and teammates to resolve issues quickly.
  • Perform root cause analysis for each issue, escalating as necessary.

Job Satisfaction for Software Support Specialist

4 out of 5
(105)
Highly Satisfied
4Reviews

Popular Employer Salaries for Software Support Specialist

Career Paths

Explore the most common career paths for Software Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Software Support Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Software Support Specialist Job Listings

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What Are Popular Skills for Software Support Specialists?

Skills in Software Knowledge, SQL and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service and Troubleshooting.

What is the Pay by Experience Level for Software Support Specialists?

An entry-level Software Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $42,198 based on 33 salaries. An early career Software Support Specialist with 1-4 years of experience earns an average total compensation of $44,561 based on 264 salaries. A mid-career Software Support Specialist with 5-9 years of experience earns an average total compensation of $49,666 based on 101 salaries. An experienced Software Support Specialist with 10-19 years of experience earns an average total compensation of $51,648 based on 76 salaries. In their late career (20 years and higher), employees earn an average total compensation of $61,477.
Employees with Software Support Specialist in their job title in New York, New York earn an average of 15.8% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (11.7% more) and Houston, Texas (8.4% more). The lowest salaries can be found in Miami, Florida (14.1% less) and Austin, Texas (2.4% less).

Years of Experience

This data is based on 504 survey responses.
Entry Level
6.5%
Early Career
52.4%
Mid Career
20.0%
Experienced
15.1%
Late Career
6.0%

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