$60,169
Avg. Salary
$22.62
Avg. Hourly Rate

Average additional compensation:

$3,954

Bonus

$1,474

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Support Engineer, Information Technology (IT) is $22.62 per hour.

The average pay for a Support Engineer, Information Technology (IT) is $60,169 per year.

10%
$12.46
10%
$22.62
50%
$33.11
90%
90%
MEDIAN $22.62
10%
$40k
10%
$60k
50%
$93k
90%
90%
MEDIAN $60,169
$39,926 - $92,783
$40K
$60K
$93K
MEDIAN: $60,169
10%
50%
90%

Add this chart to your site: 640px    300px

$12.46 - $33.11
$12
$23
$33
MEDIAN: $22.62
10%
50%
90%

Add this chart to your site: 640px    300px

$0$92K
Salary $39,926 - $92,783
Bonus $480 - $10,171
Profit Sharing $0.00 - $9,967
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,725 - $91,998
  • Country: United States
  • Currency: USD
  • Updated: 18 Apr 2019
  • Individuals Reporting: 822
Hourly Data $0$49
Hourly Rate $12.46 - $33.11
Overtime $18.13 - $49.35
Annual Data $0$91K
Bonus $480 - $10,171
Profit Sharing $0.00 - $9,967
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,725 - $91,998
  • Country: United States
  • Currency: USD
  • Updated: 18 Apr 2019
  • Individuals Reporting: 265

Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

Read More...
Support Engineer, Information Technology (IT) Tasks
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.
  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.

Popular Employer Salaries for Support Engineer, Information Technology (IT)


With a median salary of only $62K (about half the top paying employer's rate), Amazon.com Inc lags significantly in the earnings department.

Common Career Paths for Support Engineer, Information Technology (IT)


Add this chart to your site:   640px 640px    300px 300px


Information Technology Support Engineers might see a strong upturn in salary after transitioning into upper-level roles such as Information Technology Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $78K per year. The most common career progression for Information Technology Support Engineers leads to becoming a Systems Administrator, where pay is typically $56K. However, many Information Technology Support Engineers also opt to become Systems Engineers, a position that pays $64K on average.

Support Engineer, Information Technology (IT) Job Listings

Popular Skills for Support Engineer, Information Technology (IT)


Information Technology Support Engineers seem to exploit a large range of skills on the job. Most notably, facility with Linux, VMware ESX, and System Administration are correlated to pay that is significantly above average, leading to increases of 28 percent, 12 percent, and 3 percent, respectively. At the other end of the pay range are skills like Computer Hardware Technician, Help Desk / Desktop Support, and Network Management / Administration. The majority of those who know Help Desk / Desktop Support also know Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Pay by Experience for a Support Engineer, Information Technology (IT) has a positive trend. An entry-level Support Engineer, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 302 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Engineer, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 201 salaries. An experienced Support Engineer, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 147 salaries. A Support Engineer, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $78,000 based on 40 salaries.

Pay Difference by Location

21%

12%

12%

7%

National Average: $58,701

Larger city markers indicate a job is popular in that location.

For Information Technology Support Engineers, San Francisco provides a pay rate that is 46 percent greater than the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+42 percent), Redmond (+39 percent), Dallas (+24 percent), and Boston (+14 percent). Those in the field find the lowest salaries in Chicago, 18 percent below the national average. A couple other locations with smaller-than-average paychecks include Denver (14 percent lower) and Salt Lake City (10 percent lower).

Support Engineer, Information Technology (IT) Reviews

Q: What is it like working as a Support Engineer, Information Technology (IT)?

Support Engineer, Information Technology (IT) in Stamford:
Pros: Beautiful city with some of everything so you don't have to go to far for good food, entertainment, relaxation, shopping, the water, NYC, the country. All within a stones throw. Also this place lacks the bustle and stress of NYC, and the air is cleaner.
Cons: Stamford is very expensive, housing is a significant chunk of salary.

Support Engineer, Information Technology (IT) in Dublin:
"Find a Ladder not a stool."
Make sure your job has a growth plan and that the company would want to invest in you. Not only in Salary but in knowledge and personal growth.

Support Engineer, Information Technology (IT) in Chicago:
Pros: What I like most about my job is working with and getting to help people. I also love being challenged in the realm of IT. It gives me a chance to continue strengthening my knowledge in IT. I also like the energy of my coworkers.
Cons: What I like least about my job is the lack of direction. Sometimes I feel as though my strengths are underestimated and my weaknesses are overestimated because of the level of experience I have is less than the seasoned individuals around me. It can be very discouraging at times. What I also do not like is that fact that there is no organization. I expected to be shown the proprietary systems that I needed to learn so that I can better troubleshoot them, but it was like pulling teeth. Also the turnover in my department is very high. Four people have left between October and January. I just would like to be trusted with more and to get the administrative permissions, which I've been waiting for for about two months now, so that I can do more work and become a subject-matter expert. I also would like to be trusted enough to be offered a full time permanent position instead of always having to settle for a contract position.

Support Engineer, Information Technology (IT) in Indore:
"Desktop support."
I have a 5 year experience in desktop and server support engineer.

Support Engineer, Information Technology (IT) in San Francisco:
"Just go to college."
It really doesn't matter what you major in. Just get your degree. It's normal to change careers and interests and college is a time to explore.

Related Job Salaries

Key Stats for Support Engineer, Information Technology (IT)

Gender

Female
9 %
Male
91 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 185 votes.
Less than 1 year
3%
1-4 years
41%
5-9 years
28%
10-19 years
22%
20 years or more
6%

Experience Affects Support Engineer, Information Technology (IT) Salaries

▲33%

▲8%

▲4%

National Average
$59,000

▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 185 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
28%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 75%
vision benefits
Vision: 67%
no benefits
None: 14%