Support Engineer, Information Technology (IT) Salary
Men make up the majority of Information Technology Support Engineers in the United States, and the nationwide average salary in this area lies in the neighborhood of $59K annually. Cash earnings for Information Technology Support Engineers — including $13K in bonuses and $20K in profit sharing proceeds near the top of the pay scale — generally stretch from $37K to $94K depending on individual performance. Earnings for this group are mostly affected by the company, followed by geography and tenure. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. Participants in PayScale's salary questionnaire provided the particulars of this report.
|Salary||$38,626 - $91,405|
|Bonus||$403.59 - $12,231|
|Profit Sharing||$1,163 - $10,391|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$36,428 - $92,105|
|Hourly Rate||$12.83 - $31.96|
|Overtime||$18.46 - $49.35|
|Bonus||$403.59 - $12,231|
|Profit Sharing||$1,163 - $10,391|
|Total Pay (||$36,428 - $92,105|
Job Description for Support Engineer, Information Technology (IT)
An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.Read More...
The requirements for becoming an IT support engineer are extensive. An associate's, bachelor’s, or master’s degree in information technology or a related field is necessary, as a great deal of specialized knowledge is necessary to diagnose and fix problems. In addition, most companies require certifications and proficiency in a wide variety of computer programs and procedures, including Cisco, CompTia, and Microsoft. (Copyright 2017 PayScale.com)
Support Engineer, Information Technology (IT) Tasks
- Diagnose and solve problems with hardware, software, and network.
- Order equipment and software and coordinate with vendors.
- Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
- Review, audit, and revise policies affecting security and operability of hardware and software.
Common Career Paths for Support Engineer, Information Technology (IT)
Information Technology Support Engineers might see a strong upturn in salary after transitioning into upper-level roles such as Information Technology Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $78K per year. The most common career progression for Information Technology Support Engineers leads to becoming a Systems Administrator, where pay is typically $56K. However, many Information Technology Support Engineers also opt to become Systems Engineers, a position that pays $64K on average.
Support Engineer, Information Technology (IT) Job Listings
Popular Employer Salaries for Support Engineer, Information Technology (IT)
With a median salary of only $62K (about half the top paying employer's rate), Amazon.com Inc lags significantly in the earnings department.
Popular Skills for Support Engineer, Information Technology (IT)
Information Technology Support Engineers seem to exploit a large range of skills on the job. Most notably, facility with Linux, VMware ESX, and System Administration are correlated to pay that is significantly above average, leading to increases of 28 percent, 12 percent, and 3 percent, respectively. At the other end of the pay range are skills like Computer Hardware Technician, Help Desk / Desktop Support, and Network Management / Administration. The majority of those who know Help Desk / Desktop Support also know Computer Hardware Technician, Systems Troubleshooting, and System Administration.
Pay by Experience Level for Support Engineer, Information Technology (IT)
Pay by Experience for a Support Engineer, Information Technology (IT) has a positive trend. An entry-level Support Engineer, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 302 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Engineer, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 201 salaries. An experienced Support Engineer, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 147 salaries. A Support Engineer, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $78,000 based on 40 salaries.
Pay Difference by Location
For Information Technology Support Engineers, San Francisco provides a pay rate that is 46 percent greater than the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+42 percent), Redmond (+39 percent), Dallas (+24 percent), and Boston (+14 percent). Those in the field find the lowest salaries in Chicago, 18 percent below the national average. A couple other locations with smaller-than-average paychecks include Denver (14 percent lower) and Salt Lake City (10 percent lower).
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