Support Engineer, Information Technology (IT) Salary

Men make up the majority of Information Technology Support Engineers in the United States, and the nationwide average salary in this area lies in the neighborhood of $59K annually. Cash earnings for Information Technology Support Engineers — including $13K in bonuses and $20K in profit sharing proceeds near the top of the pay scale — generally stretch from $37K to $94K depending on individual performance. Earnings for this group are mostly affected by the company, followed by geography and tenure. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. Participants in PayScale's salary questionnaire provided the particulars of this report.

$38,626 - $91,405
$39K
$59K
$91K
MEDIAN: $59,135
10%
50%
90%

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$12.83 - $31.96
$13
$23
$32
MEDIAN: $22.63
10%
50%
90%

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$0$92K
Salary $38,626 - $91,405
Bonus $403.59 - $12,231
Profit Sharing $1,163 - $10,391
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,428 - $92,105
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 429
Hourly Data $0$49
Hourly Rate $12.83 - $31.96
Overtime $18.46 - $49.35
Annual Data $0$92K
Bonus $403.59 - $12,231
Profit Sharing $1,163 - $10,391
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,428 - $92,105
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 132

Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.
  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.

Common Career Paths for Support Engineer, Information Technology (IT)


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Information Technology Support Engineers might see a strong upturn in salary after transitioning into upper-level roles such as Information Technology Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $78K per year. The most common career progression for Information Technology Support Engineers leads to becoming a Systems Administrator, where pay is typically $56K. However, many Information Technology Support Engineers also opt to become Systems Engineers, a position that pays $64K on average.

Support Engineer, Information Technology (IT) Job Listings

Popular Employer Salaries for Support Engineer, Information Technology (IT)


With a median salary of only $62K (about half the top paying employer's rate), Amazon.com Inc lags significantly in the earnings department.

Popular Skills for Support Engineer, Information Technology (IT)


Information Technology Support Engineers seem to exploit a large range of skills on the job. Most notably, facility with Linux, VMware ESX, and System Administration are correlated to pay that is significantly above average, leading to increases of 28 percent, 12 percent, and 3 percent, respectively. At the other end of the pay range are skills like Computer Hardware Technician, Help Desk / Desktop Support, and Network Management / Administration. The majority of those who know Help Desk / Desktop Support also know Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Pay by Experience for a Support Engineer, Information Technology (IT) has a positive trend. An entry-level Support Engineer, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 302 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Engineer, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 201 salaries. An experienced Support Engineer, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 147 salaries. A Support Engineer, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $78,000 based on 40 salaries.

Pay Difference by Location

National Average: $57,622

Larger city markers indicate a job is popular in that location.

For Information Technology Support Engineers, San Francisco provides a pay rate that is 46 percent greater than the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+42 percent), Redmond (+39 percent), Dallas (+24 percent), and Boston (+14 percent). Those in the field find the lowest salaries in Chicago, 18 percent below the national average. A couple other locations with smaller-than-average paychecks include Denver (14 percent lower) and Salt Lake City (10 percent lower).

Support Engineer, Information Technology (IT) Reviews

Q: What is it like working as a Support Engineer, Information Technology (IT)?

Support Engineer, Information Technology (IT) in Chicago:
Pros: What I like most about my job is working with and getting to help people. I also love being challenged in the realm of IT. It gives me a chance to continue strengthening my knowledge in IT. I also like the energy of my coworkers.
Cons: What I like least about my job is the lack of direction. Sometimes I feel as though my strengths are underestimated and my weaknesses are overestimated because of the level of experience I have is less than the seasoned individuals around me. It can be very discouraging at times. What I also do not like is that fact that there is no organization. I expected to be shown the proprietary systems that I needed to learn so that I can better troubleshoot them, but it was like pulling teeth. Also the turnover in my department is very high. Four people have left between October and January. I just would like to be trusted with more and to get the administrative permissions, which I've been waiting for for about two months now, so that I can do more work and become a subject-matter expert. I also would like to be trusted enough to be offered a full time permanent position instead of always having to settle for a contract position.

Related Job Salaries

Key Stats for Support Engineer, Information Technology (IT)

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 89 votes.
Less than 1 year
3%
1-4 years
40%
5-9 years
27%
10-19 years
24%
20 years or more
6%

Experience Affects Support Engineer, Information Technology (IT) Salaries

▲36%

▲10%

▲6%

National Average
$58,000

▼12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 89 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
27%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 73%
vision benefits
Vision: 65%
no benefits
None: 14%