Avg. Base Hourly Rate (USD)
The average hourly pay for a Support Services Assistant is $15.41
What is the Pay by Experience Level for Support Services Assistants?
An entry-level Support Services Assistant with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.00 based on 7 salaries. An early career Support Services Assistant with 1-4 years of experience earns an average total compensation of $15.30 based on 52 …Read more
What Do Support Services Assistants Do?
Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer …Read more
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.