Support Services Assistant Salary

For Support Services Assistants, hourly average wages total $13.27 per hour. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. For the most part, people in this position report moderate levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — somewhere between a fifth and a fourth lack coverage. On the flip side, a strong majority have medical insurance and the greater part receive dental plans. The vast majority (83 percent) of Support Services Assistants who took the survey are female. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$25,856 - $60,820
$26K
$38K
$61K
MEDIAN: $38,413
10%
50%
90%

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$10.29 - $18.71
$10
$13
$19
MEDIAN: $13.36
10%
50%
90%

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$0$60K
Salary $25,856 - $60,820
Bonus $1,965
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,767 - $48,463
  • Country: United States
  • Currency: USD
  • Updated: 14 Sep 2017
  • Individuals Reporting: 47
Hourly Data $0$52
Hourly Rate $10.29 - $18.71
Overtime $15.10 - $52.53
Annual Data $0$48K
Bonus $1,965
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,767 - $48,463
  • Country: United States
  • Currency: USD
  • Updated: 14 Sep 2017
  • Individuals Reporting: 76

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Support Services Assistant Job Listings

Pay by Experience Level for Support Services Assistant

Pay by Experience for a Support Services Assistant has a positive trend. An entry-level Support Services Assistant with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Services Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 31 salaries. An experienced Support Services Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 31 salaries. A Support Services Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 12 salaries.

Support Services Assistant Reviews

Q: What is it like working as a Support Services Assistant?

Support Services Assistant in Santa Rosa:
Pros: Seeing the clients I work with do better for themselves and escape homelessness.
Cons: See relapse into aďdictions.

Related Job Salaries

Key Stats for Support Services Assistant

Gender

Female
84 %
Male
16 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.
Less than 1 year
5%
1-4 years
54%
5-9 years
12%
10-19 years
18%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Services Assistant Salaries

Late-Career
▲19%

▲14%

▲8%

National Average
$31,000

▼5%

Skills That Affect Support Services Assistant Salaries


▲4%

National Average
$31,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

Less than 1 year
5%
1-4 years
54%
5-9 years
12%
10-19 years
18%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 66%
vision benefits
Vision: 58%
no benefits
None: 22%
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