Support Services Assistant Salary
For Support Services Assistants, hourly average wages total $13.27 per hour. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. For the most part, people in this position report moderate levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — somewhere between a fifth and a fourth lack coverage. On the flip side, a strong majority have medical insurance and the greater part receive dental plans. The vast majority (83 percent) of Support Services Assistants who took the survey are female. The data for this snapshot was collected from individuals who took PayScale's salary survey.
|Salary||$25,856 - $60,820|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$22,767 - $48,463|
|Hourly Rate||$10.29 - $18.71|
|Overtime||$15.10 - $52.53|
|Total Pay (||$22,767 - $48,463|
Job Description for Support Services Assistant
Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.Read More...
A support services assistant needs to have at least a high school diploma or equivalent, along with a minimum of two years of office work experience. Depending on the field, they may need to possess certain required certifications in the field. Support services assistants also need to have superb organizational skills, be able to work on many different things at the same time, and be able work well under pressure. Additionally, they should have strong customer service skills and be proficient in basic computer programs such as the Microsoft Office suites. (Copyright 2017 PayScale.com)
Support Services Assistant Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Support Services Assistant Job Listings
Pay by Experience Level for Support Services Assistant
Pay by Experience for a Support Services Assistant has a positive trend. An entry-level Support Services Assistant with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Services Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 31 salaries. An experienced Support Services Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 31 salaries. A Support Services Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 12 salaries.
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Rated 4 out of 5
based on 19 votes.