Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Portland:
"New career."
Pros: I like working with computers, the people that I work with, and it's different everyday.
Cons: The commute.

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Norfolk:
Pros: Flexible hours. Laid back enviroment. Free coffee. Paid lunch if eating at desk.
Cons: I have to drive 30 minutes to get here.

Support Technician, Information Technology (IT) in Saratoga Springs:
"Think Growth."
This job can be very limiting, always pursue opportunities that allow growth opportunity. Can the job develop into a teaching opportunity, can the job develop into a design opportunity, can you use other areas of expertise to broaden the scope of this job, and will your employer change your title as the job grows.

Support Technician, Information Technology (IT) in Knoxville:
"Pick a subject matter and become an expert."
Pick a subject matter and become an expert. Find an area of your business that is important or for which there are few subject matter experts and dive in. Become the subject matter expert for that specific area. Then do it again.

Support Technician, Information Technology (IT) in Cincinnati:
"Get Out Of Support."
Don't stay in support for any longer than you have to. Think of it as being the technology janitor ... Great for getting your foot in the door, but that's about it. The longer you keep doing 1st line support, the greater chance that you will be 'pidgeon-holed' or 'typecast' in that role, until that's the only role your superiors can ever see you in. Get in, do a great job, talk to people, make your voice heard. If you're not in another role at the 3 - 5 year mark, it's time to go someplace else and start over. Any other strategy is going to keep you at the bottom of the corporate totem pole (and pay scale) indefinitely.

Support Technician, Information Technology (IT) in Springfield:
"Work flexibility."
Pros: Being able to work days as I have a child.
Cons: Co worker.