Support Technician, Information Technology (IT) Salary

Information Technology Support Technicians in the United States can expect wages of $17.07 per hour on average. Total cash compensation for Information Technology Support Technicians runs from $27K to $59K depending on bonuses that can occasionally exceed $5K and profit sharing that can reach almost $6K. Geography is the biggest factor affecting pay for this group, followed by the company and tenure. Men make up the vast majority of Information Technology Support Technicians (86 percent) who took the survey. Although a fair number have medical coverage and the greater part have dental coverage, just under one in four claim no health benefits at all. Most Information Technology Support Technicians report high levels of job satisfaction.

$30,747 - $64,730
$31K
$43K
$65K
MEDIAN: $43,372
10%
50%
90%

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$12.24 - $24.78
$12
$17
$25
MEDIAN: $17.25
10%
50%
90%

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$0$64K
Salary $30,747 - $64,730
Bonus $0.00 - $4,533
Profit Sharing $-0.48 - $4,966
Commission $-0.50 - $7,757
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,588 - $59,710
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 1,969
Hourly Data $0$37
Hourly Rate $12.24 - $24.78
Hourly Tips $0.19
Overtime $18.48 - $37.93
Annual Data $0$59K
Bonus $0.00 - $4,533
Commission $-0.50 - $7,757
Profit Sharing $-0.48 - $4,966
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,588 - $59,710
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 2,708

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2017 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Common Career Paths for Support Technician, Information Technology (IT)


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While not commonly seen, Information Technology Support Technicians who transition into an Information Technology Director position may see a rise in pay. The median salary for Information Technology Directors is $103K per year. The most common next step for an Information Technology Support Technician is to become a Systems Administrator or an Information Technology Manager. The former position pays an additional $16K per year on average, and the latter position pays $38K more per year.

Support Technician, Information Technology (IT) Job Listings

Popular Employer Salaries for Support Technician, Information Technology (IT)


Amazon.com Inc, Dell, Inc., U.S. Navy, Atos Origin, and Unisys Corporation are among the top companies that take on many Information Technology Support Technicians. AT&T Inc. offers the highest compensation with a median salary of $54K. Hewlett Packard Enterprise, U.S. Army, and CH2M Hill also offer top salaries for Information Technology Support Technicians. Workers at these firms can expect to earn about $52K, $51K, and $50K, respectively.

Though certain workers may see earnings of up to $67K, Amazon.com Inc still falls short in the compensation department — the median pay is only $34K, the lowest in the field. Employees at Pomeroy It Solutions Inc, Unisys Corporation, and Compucom Systems Incorporated can also expect below-average earnings of $35K, $35K, and $36K.

Popular Skills for Support Technician, Information Technology (IT)


Information Technology Support Technicians report using a large range of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Hardware Configuration are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Troubleshooting, Help Desk / Desktop Support, and Windows Operating System General Use. Most people who know Computer Hardware Technician also know Information Technology (IT) Support and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 2,897 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 1,208 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 889 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 230 salaries.

Pay Difference by Location

National Average: $39,917

Larger city markers indicate a job is popular in that location.

For Information Technology Support Technicians, busy San Francisco offers a higher-than-average pay rate, 48 percent above the national average. Information Technology Support Technicians will also find cushy salaries in San Diego (+33 percent), Seattle (+22 percent), Washington (+21 percent), and Denver (+14 percent). Miami is the lowest-paying area, 8 percent south of the national average. Employers in Tampa and Charlotte also lean toward paying below-median salaries (7 percent lower and 6 percent lower, respectively).

Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Philadelphia:
"Boring job with no future."
Pros: I work with a good bunch of people.
Cons: There is no room for job growth or promotion. Training is very ad hoc. There is no support for anything that looks like career advancement.

Support Technician, Information Technology (IT) in Miami:
"Fireman's work."
Pros: Being the hero who gets the client back to making money. Flexible schedule. Travel.
Cons: Salary.

Support Technician, Information Technology (IT) in Miami:
"Pros and cons."
Pros: Helping others with their problems and make work easier for everyone.
Cons: Unplanned work schedules, lack of communication between areas, little benefits, corporate culture.

Support Technician, Information Technology (IT) in Bournemouth:
"I love it. Always something new."
Pros: Troubleshooting, problem solving, lateral thinking, never know what is coming next.
Cons: Not being hands on, so limited by the abilities of those requiring help.

Support Technician, Information Technology (IT) in New York:
"Tech world."
Pros: What I like most is the forever changing environment and that I deal with solving problems on a large scale which allows interaction with people and helping them to do their job.
Cons: What I like least about my job is that most people do not usually understand what I do mostly because they only remember me when something is not working.

Support Technician, Information Technology (IT) in Lancaster:
Pros: I get to work with all departments of the company. Many of the departments deal with different technology and software. I get my hands in some other parts of IT that are not necessarily a part of my job role, I.e. System administration and networking.
Cons: I'm on call a lot and only get cellphone compensation with whatever overtime I incur if I get a call. The company expects availability even off work hours despite service level agreements. I'm not paid close to the median wage for my position and title. Communication between management and support team is lacking.

Support Technician, Information Technology (IT) in Lubbock:
"Dream Job."
Pros: I can come to work whenever I want as long as I maintain my 40hrs/wk. I respect my boss. I have my own office. I am allowed to work with little to no supervision. It feels very independent and I receive the respect and recognition I deserve.
Cons: I wish it paid better or had more frequent raises.

Related Job Salaries

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
13 %
Male
87 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 935 votes.
Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
6%

Experience Affects Support Technician, Information Technology (IT) Salaries

▲23%

▲17%

▲6%

National Average
$40,000

▼9%

Skills That Affect Support Technician, Information Technology (IT) Salaries



National Average
$40,000

Hardware Configuration
▼1%


Information Technology (IT) Support
▼2%

Systems Troubleshooting
▼2%





▼4%





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 935 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 63%
vision benefits
Vision: 54%
no benefits
None: 24%