$43,822
Avg. Salary
$17.46
Avg. Hourly Rate

Average additional compensation:

$1,001

Bonus

$1,018

Profit Sharing

$1,000

Commission

What am I worth?
How should I pay?

The average pay for a Support Technician, Information Technology (IT) is $17.46 per hour.

The average pay for a Support Technician, Information Technology (IT) is $43,822 per year.

10%
$12.30
10%
$17.46
50%
$25.22
90%
90%
MEDIAN $17.46
10%
$31k
10%
$44k
50%
$65k
90%
90%
MEDIAN $43,822
$30,706 - $64,987
$31K
$44K
$65K
MEDIAN: $43,822
10%
50%
90%

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$12.30 - $25.22
$12
$17
$25
MEDIAN: $17.46
10%
50%
90%

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$0$64K
Salary $30,706 - $64,987
Bonus $0.00 - $4,912
Profit Sharing $108 - $5,187
Commission $25.53 - $7,830
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,736 - $60,230
  • Country: United States
  • Currency: USD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 3,797
Hourly Data $0$38
Hourly Rate $12.30 - $25.22
Hourly Tips $0.00 - $14.19
Overtime $18.36 - $38.41
Annual Data $0$60K
Bonus $0.00 - $4,912
Commission $25.53 - $7,830
Profit Sharing $108 - $5,187
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,736 - $60,230
  • Country: United States
  • Currency: USD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 5,127

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2019 PayScale.com)

Support Technician, Information Technology (IT) Tasks
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Support Technician, Information Technology (IT) Pay By Employer

$0$81K

Amazon.com Inc
34 profiles
$31,919

U.S. Navy
17 profiles
$47,932

$42,494

TEKsystems, Inc
10 profiles
$36,810

$37,772

$39,610

$38,258

$37,440

Dell, Inc.
9 profiles
$31,200

AT&T Inc.
8 profiles
$50,044

Common Career Paths for Support Technician, Information Technology (IT)


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While not commonly seen, Information Technology Support Technicians who transition into an Information Technology Director position may see a rise in pay. The median salary for Information Technology Directors is $103K per year. The most common next step for an Information Technology Support Technician is to become a Systems Administrator or an Information Technology Manager. The former position pays an additional $16K per year on average, and the latter position pays $38K more per year.

Support Technician, Information Technology (IT) Job Listings

Popular Skills for Support Technician, Information Technology (IT)


Information Technology Support Technicians report using a large range of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Hardware Configuration are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Troubleshooting, Help Desk / Desktop Support, and Windows Operating System General Use. Most people who know Computer Hardware Technician also know Information Technology (IT) Support and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 2,897 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 1,208 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 889 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 230 salaries.

Pay Difference by Location

National Average: $40,182

Larger city markers indicate a job is popular in that location.

For Information Technology Support Technicians, busy San Francisco offers a higher-than-average pay rate, 48 percent above the national average. Information Technology Support Technicians will also find cushy salaries in San Diego (+33 percent), Seattle (+22 percent), Washington (+21 percent), and Denver (+14 percent). Miami is the lowest-paying area, 8 percent south of the national average. Employers in Tampa and Charlotte also lean toward paying below-median salaries (7 percent lower and 6 percent lower, respectively).

Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Seattle:
"Challenging, rewarding."
Pros: Troubleshooting complex issues.
Cons: Working with people who are impatient.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Lenoir:
"Office Conditions."
Pros: Flexibility in the department, low stress level, and good benefits.
Cons:

Support Technician, Information Technology (IT) in West Richland:
"Negotiate."
Do not underestimate your ability and value.

Support Technician, Information Technology (IT) in Albuquerque:
"Easy Could Be Bad Option."
Don't ever take the easy way, it could be relaxed but you can't be successful: "Ad Astra per aspera", no other way.

Support Technician, Information Technology (IT) in Providence:
"Certifications."
Make sure that you attain all certifications that you can before you start your position.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

Related Job Salaries

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
13 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1813 votes.
Less than 1 year
5%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
6%

Experience Affects Support Technician, Information Technology (IT) Salaries

▲22%

▲16%

▲5%

National Average
$40,000

▼10%

Skills That Affect Support Technician, Information Technology (IT) Salaries


National Average
$40,000


Information Technology (IT) Support
▼2%

Systems Troubleshooting
▼2%

Hardware Configuration
▼2%







▼5%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1813 votes.

Gender

Female
13 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 64%
vision benefits
Vision: 54%
no benefits
None: 24%