Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Miami:
"Pros and cons."
Pros: Helping others with their problems and make work easier for everyone.
Cons: Unplanned work schedules, lack of communication between areas, little benefits, corporate culture.

Support Technician, Information Technology (IT) in Bournemouth:
"I love it. Always something new."
Pros: Troubleshooting, problem solving, lateral thinking, never know what is coming next.
Cons: Not being hands on, so limited by the abilities of those requiring help.

Support Technician, Information Technology (IT) in New York:
"Tech world."
Pros: What I like most is the forever changing environment and that I deal with solving problems on a large scale which allows interaction with people and helping them to do their job.
Cons: What I like least about my job is that most people do not usually understand what I do mostly because they only remember me when something is not working.

Support Technician, Information Technology (IT) in Lancaster:
Pros: I get to work with all departments of the company. Many of the departments deal with different technology and software. I get my hands in some other parts of IT that are not necessarily a part of my job role, I.e. System administration and networking.
Cons: I'm on call a lot and only get cellphone compensation with whatever overtime I incur if I get a call. The company expects availability even off work hours despite service level agreements. I'm not paid close to the median wage for my position and title. Communication between management and support team is lacking.

Support Technician, Information Technology (IT) in Lubbock:
"Dream Job."
Pros: I can come to work whenever I want as long as I maintain my 40hrs/wk. I respect my boss. I have my own office. I am allowed to work with little to no supervision. It feels very independent and I receive the respect and recognition I deserve.
Cons: I wish it paid better or had more frequent raises.

Support Technician, Information Technology (IT) in Detroit:
"Aim Higher than Tech Support If You Have A Degree."
Technical support is meant for people who like to perform repetitive tasks all day with few changes in those tasks. Once you obtain a bachelor's degree in anything, technical support becomes extremely limiting; this is both career and compensation wise.

Support Technician, Information Technology (IT) in Arlington:
"Great Team."
Pros: My coworkers are knowledgeable and great to work with.
Cons: I love my job.