Switchboard Operator, Including Answering Service Salary

Pay for Answering Service and Switchboard Operators in the United States sits in the ballpark of $12.15 per hour. Among survey respondents, women are more common than men; 82 percent of Answering Service and Switchboard Operators are female. Most workers in this position report high levels of job satisfaction. Health benefits are not claimed by all — close to one-fourth lack any form of coverage — but a fair number have medical insurance, and just under one-half have dental, too. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$21,898 - $48,346
$32K
MEDIAN: $32,443
50%

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$9.22 - $15.88
$9
$12
$16
MEDIAN: $12.21
10%
50%
90%

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$0$48K
Salary $32,443
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,683 - $37,006
  • Country: United States
  • Currency: USD
  • Updated: 14 Sep 2017
  • Individuals Reporting: 8
Hourly Data $0$26
Hourly Rate $9.22 - $15.88
Overtime $17.69
Annual Data $0$37K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,683 - $37,006
  • Country: United States
  • Currency: USD
  • Updated: 14 Sep 2017
  • Individuals Reporting: 49

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Switchboard Operator, Including Answering Service

Switchboard operators (including answering service) are tasked with answering incoming calls and forwarding calls to the appropriate parties for their organizations. They must forward messages from callers to the appropriate departments, and must be able to accurately channel incoming calls and route them to different parties.

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Switchboard Operator, Including Answering Service Tasks

  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.

Common Career Paths for Switchboard Operator, Including Answering Service


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Many Answering Service and Switchboard Operators move into a Switchboard Operator role, which does not lead to a big boost in pay. Switchboard Operators on average bring in a similar salary to Answering Service and Switchboard Operators.

Switchboard Operator, Including Answering Service Job Listings

Pay by Experience Level for Switchboard Operator, Including Answering Service

Pay by Experience for a Switchboard Operator, Including Answering Service has a positive trend. An entry-level Switchboard Operator, Including Answering Service with less than 5 years of experience can expect to earn an average total compensation of $24,000 based on 31 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Switchboard Operator, Including Answering Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $24,000 based on 14 salaries. An experienced Switchboard Operator, Including Answering Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 8 salaries. A Switchboard Operator, Including Answering Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 8 salaries.

Switchboard Operator, Including Answering Service Advice

Q: What is it like working as a Switchboard Operator, Including Answering Service?

Switchboard Operator, Including Answering Service in Portsmouth:
"Wish I Knew The Quality Of My Co-Workers."
Learn medical terminology, develop patience, don't get involved with office politics.

Related Job Salaries

Key Stats for Switchboard Operator, Including Answering Service

Gender

Female
80 %
Male
20 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
4%
1-4 years
51%
5-9 years
25%
10-19 years
14%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Switchboard Operator, Including Answering Service Salaries

Experienced
▲40%

Late-Career
▲18%

National Average
$26,000

Mid-Career
▼7%

Entry-Level
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
4%
1-4 years
51%
5-9 years
25%
10-19 years
14%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 44%
vision benefits
Vision: 38%
no benefits
None: 28%
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